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The Cape

10810 Spring Cypress, Tomball, TX 77375
(41 Reviews)
$1,091 - $1,595/mo

Reviews

(41)

3.1 rating

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41 total reviews

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Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2022 - 2023

4/21/2023

Poorly Managed and Non Standard Practices

I would not recommend renting from The Cape Apartments in Tomball, our experience has not been good. When we had an issue with the washing machine it took over a month to resolve and we had to take our clothes out to a laundromat in the mean time (at our own expense). If you leave a message on their voice recording they rarely call you back. When it was time to leave they made the process difficult and confusing. Instead of allowing to you just pay through the end of our lease, we had to pay a prorated amount the day we moved out (which was the weekend before the lease expired on the follow Wednesday). At the time it showed us paid in full. Then we were billed after for the additional 4 days we weren't there to the end of the lease and not notified, it was just posted on their portal. So, not knowing about this we were then turned over to a collections agency to pay for those couple days. Additionally, when I called about the charge I was first told that it was a fee charged for not giving enough advance notice. I gave 3… See More>
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    Mspebbles21

    Resident 2014 - 2016

    9/22/2016

    If you are reading this review then you are probably considering the Cape as your new residence. Good Choice!!! I have lived here for 2 years now and I simply love that fact that it's convenient, peaceful and well maintained. The maintenance staff is great. They respond to your concerns quickly and are always pleasant. The management staff are very professional, pleasant and responsive to your needs. I can say that this is the first apartment that I've lived in where I felt at home. Even my neighbors are friendly and we look out for one another.

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      DMThompson90

      Resident 2015 - 2016

      3/10/2016

      Great experience so far. I have lived at the community for about 10 months and during this time I have had no issues. They are really good with keeping the place clean and looking good. Recently they cleaned bugs out of the hallway lights and removed cobwebs. They even made some improvements to the outside. With all the improvements I hope they add a walking path around the lake. I like to go out there daily with my pet for walks. The service guys are nice and the gentlemen at the office are friendly. I get a lot of packages and they always email to let me know it was received and hold it for me. Very organized. Overall a great place to live and I would recommend to all.

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        anonymous

        Resident 2014 - 2015

        12/11/2015

        DO NOT LIVE HERE. Especially if you have anything to do with being in the military. Gave us a super hard time on moving out that we had to call the VP of operations to have it settled. Also they force fees like valet trash upon you. Even if you live next to the dumpster. Also if you get on they're bad side, they will stick fees upon fees for move out. They charged $614 for move out when I had the place cleaned out for a one bedroom apartment. Everwhere outside is infested with fleas that theyll jump on you as you walk to your car. BEWARE living here. Also within 5 months, there has been numerous times that the cops have had to come out. Once because their was gun fire. Not a safe and secure place to call home. Gates around community have been down the whole time I've lived here.

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          maria chevez

          Resident 2015

          11/7/2015

          DO NOT I repeat DO NOT live here!! This place has been a nightmare and i'm only 4 months into my lease. They have crazy psycho people living here that like to shoot their guns and fight to the point where neighbors have to call the cops. And that's not the worse problem, I've been having an ongoing issue with ROACH INFESTATION FOR TWO WHOLE MONTHS!! and to make matters worse NOW I HAVE BEEN INFESTED WITH BED BUGS!!!! I just purchased a $4000.00 temper pedic mattress and I can kiss that good bye! Management has done absolutely nothing but send a sorry exterminator company that probably doesn't even fumigate. I called yesterday(Friday) to let them know about the bed bug problem and they told me the exterminator would come Monday. So i'm just supposed to keep getting eaten alive by these parasites?!!! Do yourself a favor and DO NOT MOVE IN HERE!

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            anonymous

            Resident 2014 - 2015

            5/6/2015

            I've lived in this complex for about nine months and I have been really happy with my experience thus far. All through college and for the past five years, I've always rented a house. With rents rising, I decided to look into an apartment and this property, in my opinion, is the best value around. The unit I live in was remodeled right before I moved in; the updates look great! The remodeled units have nice cabinets, countertops, flooring, lighting, blinds, etc. Prior to moving in, I was dreading living in an apartment. My sister has had some negative experiences in the various apartments she lived in while she was in college so I was apprehensive about moving into an apartment. I've had a really positive experience and I'm ready to sign another year long lease. The office staff has been incredible! The previous office manager, Nicole, left last month to manage a sister property and I was sad to see her go. She is such a nice person who does anything she can to help you out. I feel like she really cares about the residents. The assistant manager Luisa is wonderful. She is… See More>
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              alexg52

              Resident 2014 - 2015

              6/9/2015

              Do not live here! Management is completely incompetent and unhelpful. The internet was a constant problem for a while (completely down for about a month in total over a span of two months). Management's "solution" was to tell you to buy your own 4G tower. Parking is horrible - if you get home after 4 pm you can forget finding a parking place anywhere near your building (if you can find a parking place at all). This forces you into paying $35 a month for covered parking, which is also not close to your actual apartment. The walls/floors are paper thin, which is a common apartment problem, but it was exceptionally bad here compared to other complexes I've lived at. Overall a terrible experience made worse by rude and dismissive employees. ***Edit: I moved out and management did their final walk through without me there. They're now charging $200 for various bogus cleaning fees. The property manager contacted us and threatened to increase the charges if we took our complaint higher up. They said these charges are their standard fees for move out, so if for some reason you decide to live here, you may want to budget for that.

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                LillyLilly8989

                Resident 2014

                9/22/2014

                So far everything has been great! I like my apartment and it looks like they are adding lots to the property. My boyfriend and I really enjoy the events each month and can't wait for the volleyball court to be done. The office staff is friendly and I haven't had any maintenance problems in my home which is a huge relief compared to my last apartment. I plan on staying!

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                  robertp68

                  Resident 2008 - 2014

                  6/20/2014

                  I've been living at the complex for 6 years now, I'm moving to an upgraded home and the move has been very easy. The staff is always very helpful and I enjoy any time I need to pick up packages because they treat me like a friend and not just a tenant. I've read a few of the bad reviews and I have no idea how those people can have such negative things to say. If someone is looking for an apartment take the time to stop in and visit and see for yourself.

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                    FredC411

                    Resident 2012 - 2014

                    6/19/2014

                    I feel compelled to write this review after seeing the last two reviews. WOW! I am not sure what kind of experiences the last two people had, but mine has been better than excepted! I have lived here for over two years and will be moving to an upgraded home at the end of this month. I can say this place was not the best, but since new management has taken over itâ??s went way up hill. They have cleaned it up! Nicole by the way is amazing. I have never been treated better by an apartment manager before and all the gatherings they do for the residents are awesome. Donâ??t let a couple disheveled people stop you from moving in. Stop by yourself and see just how well you will be treated.

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                      anonymous

                      Resident 2013 - 2014

                      6/16/2014

                      OH.... and where should I begin? When I came in to sign my lease there was a new receptionist in the office and I needed to change my move in date to a week later than planned, she proceeds to tell me that my rent would go up almost $100 a month if I moved in a week later. After telling her how ignorant she was and leaving she called me after 10 minutes and told me to come back and they would set my rent to what it would have originally been. Unfortunately, I came back and signed my lease. When I moved in it was May of 2013, only 2 weeks after signing my lease, and there were all new people in the office. The day im moving in the new manager Nicole tells me my lease is completely wrong and she has to completely redo the whole thing. So after dealing with that we finally get moved in. After living here for just a short time the faucet in the bathtub breaks and wont cut the water off, so I call maintenance and the guy comes to my apartment to fix it and finds it appropriate to… See More>
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                        amycurtis02tx

                        Resident 2007 - 2014

                        6/11/2014

                        First off, The apartment staff routinely post self reviews on their website to ensure positive rating. Trust me I've lived in these apartments for 7 years. My first 6 years has been "haunting" not wonderful,great, fantastic or any other profound positive words. I say haunting because, there has been several car break-ins and the constable that patrols "seldom" doesn't seem to care much about his job more-so, his paychecks. My next door neighbor car was stolen from the premises and i got emotional when she was telling me more in-dept about her personal life. She is a single young mother with one income and her car was something that she depended on to go to work,school and taking her child to-from child care. Really? who would steal a 1996 Toyota Camry. Hmm...They are always switching management that always seem to come as rude and dis respective individuals who, either lack in experience and/OR individuals who honestly don't care about their job. Their payment processing system is ALWAYS slow. When you make your rent payment, they process your payment 5-7 days AFTER you've submitted your payment via online,mail or in person. The parking here is HORRIBLE. There's a lack of available parking spaces on… See More>
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                          kelvinberg

                          Resident 2013 - 2014

                          5/16/2014

                          We moved in around December 2013 after selling our home and have been pleasantly surprised. It is extremely quiet and we have already made wonderful friends in our building. The grounds are kept very clean, the maintenance staff is awesome and we love the management team. My favorite part about the community is the fishing pond, my least favorite is the parking. I would recommend this place to anyone!!

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                            Katherinearichard

                            Resident 2013 - 2014

                            5/14/2014

                            My family and I have lived at Stoneleigh Cypress Pointe for over 1 year and we will never leave! I've noticed residents of all ages! It seems everyone is as happy as I am! We have a block party coming up with a live band and hot dogs and hamburgers provided by the management! Residents are bringing sides! Last month we had a grilling contest and an outdoor movie! My husband and I are in our 50's and really enjoy watching the young families. Our unit is very nice! When I had a noise problem the manager resolved it quickly! The grounds ate immaculate and well maintained! Nicole, Adrain, Terry and the rest of the crew are outstanding! They even called me when a package arrived for me! It's a great place to live and would recommend it to anyone of any age group!!

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                              oropezachris

                              Resident 2014

                              5/13/2014

                              I just moved in and have been extremely satisfied with the complex thus far. The management was excellent from the beginning. They answered all of my silly questions and provided excellent customer service along the way. I did have a small issue with my toilet the day after I moved in, but I called and maintenance came out within 20 minutes flat. I was so impressed and continue to appreciate the amount of ease they have provided me with moving in. I feel welcomed and confident with the choice I made in this complex!

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                                Karichard61

                                Resident 2013 - 2014

                                5/7/2014

                                My family and I have lived here over a year and are very pleased. Other than noise issues from the wild child upstairs it's a wonderful place to live! Nicole and Adrain, Terry and the rest of the staff are very friendly, professional and quick to resolve problems! It's so much improved since they took over! We had a great resident bowling night in March and a hamburger cook off and outdoor movie for the residents which was awesome! It was great fun for the kids, running around and I enjoyed watching all the young famines. This complex is great for residents of all ages! Senior residents really enjoy it! The remodeled units are beautiful and look forward to moving into a new one! I strongly recommend Stoneleigh at Cypress pointe!

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                                  springcypresspointe

                                  Resident 2013

                                  9/30/2013

                                  I had more then a dissatisfying experience at this property. I consider myself to be a responsible person in dealing with my financial responsibilities as I can not say the same for the Management at this property. The list is long but a few of the discrepancies involved drug dealers, people peeing of the third floor balcony on to my 2nd floor patio, Partying until 3 and 4 in the morning numerous promises to fix large holes left in the ceiling by previous tenants, etc. etc. and to add insult to injury they are now attempting to charge me for the scheduled remodel of my apartment and keep my deposit!! Needless to say if you want to avoid being ripped off I would stay clear of this property. I will keep you posted on how things go. Good luck and God Bless

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                                    Saquist

                                    Resident 2013

                                    6/17/2013

                                    The place is really Good and the neighborhood is safe. The complex is nice and Management has always been Good, however the Utilities are monopolized by by a company called Broadstar who has high prices, horrible customer service and completely incompetent repair service. Only other options is Dish (if you're in the right spot)

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                                      anonymous

                                      Resident 2011 - 2013

                                      6/2/2013

                                      This place is a joke and rent is through the roof and this new management is kicking everyone out even if they want to renew they are not allowed too!!! So total --------!! Thanks for ruining my life!!! Pet policy is way to pricey pet deposit and pet fee every month for every animal and so many ANIMALS THERE SO MANY PEOPLE HIDE THEM AND DON'T PAY IT ISN'T FAIR TO THE ONES WHO PAY AND APARTMENT PEOPLE DO NOTHING ABOUT IT PEOPLE HAVE 3 PETS EACH ONLY TWO ALLOWED BTW!! PARKING IS A ------- NIGHTMARE UNLESS PAY FOR A CARPORT A MONTH!!! These PEOPLE ARE VERY PICKY LET'S PUT IT THAT WAY IN WHO THEY LET RENT THE APARTMENTS!!! 900 bucks for a 700 sq ft 1 bed 1 bath!! Crazy SO MANY MANY KIDS SCREAMING CRYING RUNNING AROUND ALWAYS HERE THE KIDS!! And so many drunken people at NIGHT CAUSE THE BAR ACROSS THE STREET AND THE MUSIC IS SO LOUD HERE IT UNTIL 2AM BAD SINGERS UGHHHH THE REDNECK BEING LOUD AND DRINKING AND SMOKING IN THE PARKING LOT ALWAYS TAKES FOREVER FOR THEM TO CALL YOU BACK IF YOU LEAVE THEM A MESSAGE IF YOU PAY… See More>
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                                        van8550x

                                        Resident 2013

                                        6/2/2013

                                        New management as of mid-May and they are fantastic! The property owners listened and have hired an A-team! I almost didn't come look at this place because of the reviews but I'm glad I did. Nicole, the manager, is very good at her job and really does care. I asked her directly about the history of this complex and she acknowledged all of it as true and said that changes were being made. Essentially, I am returning the courtesy I have been shown here by posting that a new page has been turned has been turned.

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                                          anonymous

                                          Resident 2012 - 2013

                                          5/22/2013

                                          DONT MOVE HERE! I've been living here since August 2012 and I will not be renewing my lease. When I first signed the lease for my apartment (2nd floor) the apartment had ROACHES and I wasnt able to move in right away so I set bombs off and stayed away for the weekend. I returned Monday and the roaches were still visible. The Manager Sara or Tara whatever said there's nothing they can do. She wasnt very helpful or nice at all. I asked for another apartment she suggested the third floor which I checked out and it didnt have any bugs. The third floor apartments are suppose to be cheaper,the pricing was listed on the pamphlet for the apartments but she said the price will stay the same as the 2nd floor. The management clearly gets over on people. PAY ONLINE or IF YOU USE MONEY GRAMS KEEP your receipts because they will say THAT THEY DID NOT RECEIVE YOUR PAYMENT ! PARKING IS HORRIBLE. I HAVE A NEWBORN AND I HAVE TO WALK FAR TO AND FROM MY CAR. I HATE IT HERE! I KEEP MY HOME CLEAN BUT MANY KNATS STILL APPEAR. CANT WAIT UNTIL MY LEASE… See More>
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                                            anonymous

                                            Resident 2010 - 2013

                                            5/13/2013

                                            We have lived in the apartment complex for 3 years now and will NOT be renewing our lease. The complex has gone so far downhill over the years. The tenant turn over ration is high, you submit work orders for things to be fixed or cleaned, and it takes over a week to get done. Normally that would be okay, HOWEVER, when someone throws up in your stairwell, and after 9 days and 5 work orders later you are still begging someone to come clean it up... there is a big problem. Also, the "dog park" is infested with fleas, that is always a great feature! I would NEVER recommend this place to anyone. Absolutly fed up!

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                                              Iraterenter1979

                                              Resident 2013

                                              3/29/2013

                                              I lived in this complex from Feb 2012 to Feb 2013 and it was the absolute worst experience I have ever had. The apartments have a signed agreement with a cable company that may be the saddest excuse for a company of any sort I have ever run into. The apartments walls are paper thin which might be good if you are a voyuer or something of the sort. To make it all the worst is the management which is headed by the manager Dana!!!!! She is awful. I tried to give them a two month notice and then they proceeded to give out my personal information to the post office and told them I didnt live there a whole two months before I moved out so I did not recieve mail for a couple weeks. The post office then told me they told them my rental information and personal information by giving them a printout of them... This is illegal. To make it worse they then basically denied me a chance to re-pay them the money they claimed I owed them when moving out and sent me collection letters when I had repeatedly… See More>
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                                                anonymous

                                                Resident 2011 - 2012

                                                3/20/2013

                                                Great complex, nice floorplans. the office staff is really nice. The community is quite and kept clean. Would recommend to any one. It is in a great location as well

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                                                  anonymous

                                                  Resident 2013

                                                  2/15/2013

                                                  This place is horrible, walls are PAPER THIN!! MANAGEMENT SUCKS!

                                                    Floor Plans & Pricing

                                                    Studio

                                                    Studio, 1 Bath

                                                    $1,091

                                                    See Floor Plan Details

                                                    1 Bedroom

                                                    1 Bed, 1 Bath

                                                    $1,233

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2 Beds, 2 Baths

                                                    $1,595

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

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                                                    Noise

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                                                    Grounds

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                                                    Safety

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                                                    Office Staff

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                                                    Number of reviews in the past 365 days

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                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Pets
                                                    • Cats Allowed
                                                    • Dogs Allowed
                                                    This community is managed by

                                                    Knightvest Residential

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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Can you hear your neighbors?

                                                    Frequently Asked

                                                    Knightvest Residential
                                                    Cats Allowed
                                                    Dogs Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Studio, 1 Bath

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                                                    The Cape

                                                    July 2024

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                                                    The Cape is an apartment in Tomball in zip code 77375. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,091 - $1,595. Nearby cities include Spring, Magnolia, The Woodlands, Cypress, and Woodlands.

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