Number of reviews in the past 365 days | N/A |
Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | N/A |
Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
Hello Claire, Your feedback is important to us as it helps us to better understand where we fell short in meeting your expectations. First, we would like to apologize you weren't able to view your home prior to your scheduled move-in date; while we understand the frustration we like to ensure that the home is presentable and meets our expectations before showcasing it. To touch on our valet trash service briefly, we do require our residents to have it in a designated area by the door so it is visible to the collector and we're able to dispose of it properly. Based on your review, I would like to invite you to speak to the Community Director, Diana, to address the additional concerns. She is very helpful and will be able to provide insight and bring resolution to your concerns. I encourage you to reach out to her at 903.939.2004 M-F from 10:00 am - 5:00 pm. We are looking forward to redefining your experience. Best, Nicole Hernandez National Marketing Manager
We are dedicated to providing the best community for all of our residents and we are happy that you had a great stay at Orion at the Cascades!
Thank you for your review and feedback. Resident feedback always helps us improve. Our staff takes pride in providing timely and professional service. We apologize if this has not been the case and we will bring this concern up with our maintenance team. We appreciate you getting in touch with us. Pets are welcome here, but their people should always clean up after them. Always let us know if you see a resident who fails to do so-we'll address it directly with them.
Thank you so much for your review. We are thrilled to hear you are enjoying our staff and our beautiful community!
Parking is certainly tough to navigate when living in such a crowded area, so always let us know if you see someone violating our parking policies. We'll make sure to address the issue immediately. Thanks for getting in touch with us!
Thank you so much for your review and five star rating. We are so glad you are enjoying your home and our wonderful staff. Please let me know if there is anything we can assist you with.
Thank you for the wonderful feedback! Please get in touch with us if there is anything we can do to improve your living experience at Orion at the Cascades!
Thank you for taking the time to share your feedback. Please contact us in the leasing office so we can learn more about any problems you've noticed around the property. Thank you for choosing to call Orion at the Cascades home!
Thank you for your review and five star rating. We are so glad you've had a great experience so far and hope you continue to enjoy Orion at the Cascades!
Thank you for taking the time to share your feedback. We're very happy to hear Reagan has been able to help but apologize that others on our team haven't been as helpful. Please call us or stop by the leasing office so we can learn more and make sure all your maintenance needs are taken care of quickly and efficiently.
Thank you for your review and 5 star rating of our community. It is always nice to hear about a member of our team who has gone above and beyond. We're lucky to have Reagan on our team at Orion at the Cascades I. Please get in touch if you need anything!
We appreciate the kind words. We take pride in providing the comforts our residents expect.
We appreciate the feedback and are glad that you love it here at Orion at the Cascades. Thank you for choosing our community to call home. We hope you'll be happy here for many years to come!
We appreciate your feedback and apologize for your frustrating experience. It's our job to make sure every resident has a comfortable home, and that means resolving problems quickly. Please call me at 903-939-2004 so I can put things right.
Thanks for the feedback! We work hard to make Orion at the Cascades a great place to live. We hope you'll be happy with us for a long time.
Thanks for your review. We're so glad to hear you're happy in your home and have had a positive experience with our staff. We hope you enjoy your home here for a long time! Please get in touch if you need anything.
I'm very sorry to hear that someone stole items from your garage. Please give me a call at 903-939-2004 so I can listen further and discuss this situation with you in more detail.
Thank you for reaching out and sharing your feedback. We take all feedback seriously-it's our best way of making Orion at the Cascades a stronger community.
Thanks for taking the time to review us. It's our job to provide a strong, comfortable community for you, and we're glad to succeed!
Thank you for taking the time to review us. We're glad you had a positive experience with our leasing staff-that's what we expect of them, along with everyone who works at Orion at the Cascade. We hope you'll be happy here for years to come!
$1,248
N/A
N/A
1 Bedroom
$1,806
N/A
N/A
2 Bedrooms
$1,625
N/A
N/A
2 Bedrooms
$1,920
N/A
N/A
3 Bedrooms
$2,347
N/A
N/A
4 Bedrooms
Whether you enjoy the ultimate serenity of a lush, natural setting or the excitement of a competitive game of golf right outside your door, our Tyler apartments for rent are an absolute hole-in-one for luxury living. Treat yourself to the total package where your perfectly appointed choice of apartment home is the icing on the cake.
Please allow up to 24 hours for your answer to be visible to the public.
Check Availability
Marquis at The Cascades