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2851 CR 272 (Adam Henry Road), Tyler, TX 75707
2851 CR 272 (Adam Henry Road), Tyler, TX 75707

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The Reserve



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Mott12 • Resident 2016 - 2017 Not Recommended

Reviewed 01/23/2017

NO STARS -- Don't rent here. I should have listened to the horrible reviews that I read about, but I'm always giving people a chance. Today my son , who is in college, received a note on his bedroom door that stated they were going to lock him out of his room if he didn't pay the $1.25 fee plus $50 for a blind that was already broken , but still hanging up. During the holiday break they will/did enter the apartments when the students are gone looking for things wrong. I asked to speak to someone "Shalise" and "Jeff", told my son they didn't want to speak to me. So, I got off the phone with my son and called & Shalise answered the phone. She was very curt and adament about wanting the $1.25 & $50 fee. Trust me --You will pay for ALL minor and incidental upkeep of the apartments. They don't take checks or cash so they advised my son to go to the store and buy a money order. Also, they go inside the apartments without permission and they go inside the individual rooms to leave notices. This is a money hungry complex. They are very unprofessional. Trust me, don't move your student un here. They will and have washes their hands of everything. Once they have your money they don't care. They prey on the renters. They have a contract with a towing company to tow cars for a kick back. I have never encountered a complex like this one. Email or ask any questions. I don't want your student to have a horrible experience like we are having. Look them up online. I'm not the only one. I WILL BE REPORTING THEM TO THE BETTER BUSINESS BUREAU. NOTE: They come into your apartment unannounced. One time a lady stuck her head in the door and the roommate came out of his room to a lady in the apartment. You won't have privavcy. They don't respect the fact you are paying to live there
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