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orosireynoso
Resident · 2014 - 2015
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/27/2015
After not having a good experience at The Reserve, management took care of my and roomates issues in a timely manner and efficiently. I was not a big fan of the apartments , but they have definetly done a great job , all of them: Cindy the manager, staff, maintance and everyone who works here. We had an issue before , but they worked fast and were very kind and genorous. They helped me by understanding my faninancial situations and making it easy for me to make payments. I have gained a lot of respect towards all of them and they have definetly changed my view towards the apartments. I feel safe and not worried because they understand my financial hardship , and they have made it easy for me to make payment plants. They went above and beyond by installing me in a different apartment even though the weather wasn't good ( icy/ snow) , yet they still managed to clean, and take care of the maintance issues in a very fast pace. After having wrong thought about Cindy the manager I now realize that she was only doing the right thing and following the rules according to her position in order to satisfy student living. When I talked to her she was very kind, understanding, and respectful. I called her racist before however, she is very far from that and she is just taking care of her job and making sure everyone follows the rules. I now enjoy coming to the office and seeing everyone. They have improved and increased my living experience here at The Reserve Apartments. Apart from that apartments come fully furnished and bills paid not including electricity which makes me be at comfort while I live here.
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