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Woodlands

400 Old Grande Boulevard

Tyler, TX 75703

 
 
 
 
 
 

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Former Resident · 2020
 Updated Review
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/04/2020
I see that they've removed our previous review. If we could give this property 0 stars, we would. No one picks up after their dogs, we constantly had to watch where we were walking to avoid stepping in dog poop. We paid an additional fee to have a reserved parking spot but you can guarantee there was always someone else parked in your spot. Towing company only towed at night so we'd have to wait all day for the person to move their car or wait for the tow truck. Units are highly overpriced for such old apartments. Before Covid we'd have loud neighbors partying outside of our window until 11:00 at night, sometimes later. THERE WAS A SQUIRREL trapped in our wall and it took BH Management FOUR DAYS to take care of it. Towards the end of our lease my fiancé & I had been out of town for work and when we came back we noticed MUSHROOMS GROWING IN OUR BATHROOM. Apparently the unit above us had a flood and flooded our entire bathroom that caused MUSHROOMS!! AND MOLD in the closet where the water heater is. We lived here a year too long. PLEASE PLEASE don't give The Woodlands/BH Management your money!! Rent elsewhere!!
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Woodlands Manager

09/25/2020

We are sorry to hear you are not pleased with our community. Please contact the office so we can address your concerns.

 1 Previous Review
Resident · 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/29/2020
If I could give this place 0 stars, I would. Let's start with the RODENT we have trapped in our wall. Yes, going on five days now and the issue has yet to be resolved. I can still hear it in the wall as I type this review. They sent a pest control guy out and didn't bother calling us to tell us what the verdict was. So we called the office and asked for an explanation. I asked Bailey what the pest guy said and she told me that she didn't know and that no one spoke to him before he left. Unbelievable. I get home and sure enough the rat is still there. I went to the office and spoke to the manager and told her that it was obviously trapped or else it could get out, and asked if they were going to cut open a little hole. She said no, that they can not let whatever is in there out into our apartment, but that they would set traps. Hmmm. If it can't get out, how is it going to get on a trap? Also, the atrocious amount of millipedes inside the units. Gross. There's never a place to park. We pay for an assigned spot and people still park there. FORTUNATELY, the towing company is the only reliable part of leasing here. We've had at least 4 cars towed from our spot. The only time no one parked in our spot was when I had a sign up saying it was reserved and if you parked there your car would be towed. The office took our sign down and said signs aren't allowed. But leaving dog ---- every where is allowed. Okay. There are huge piles of dog poop EVERY WHERE; even along the sidewalks/railings as you walk to your apartment door. It's amazing that management won't do anything about it. Clearly it's okay to not pick up after your dog. The time I've been here, I've only seen a maintenance guy or whoever he was, go around with a trash bin picking up poop ONCE. Haven't seen anyone else do it since. I can't tell you how many times we've stepped in dog crap. It's nasty and the property is not well kept, yet they want to charge $900+ for rent. Come tour the property and see the dog poop for yourself. After reading this review, would you still want to live here?
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Woodlands Manager

02/07/2020

Hello, I would like to apologize if your experience has not been that of what we strive to provide. Thank you for bringing your concerns to my attention. It was my understanding that the pest issue was resolved the same day as it was reported.We take all feedback seriously and use it as a chance to learn how to better serve you.Please reach out to the office if you wish to further discuss your frustrations. We are here help and would like to make your living experience more enjoyable. Thank you

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