Saddle Brook Apartments
#14,151 #6 #2,426

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Saddle Brook Apartments

9000 Chapel Road , Waco, TX 76712
(199 Reviews)
$1,324 - $1,804/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

$1,324

See Floor Plan Details

2 Bedrooms

2 Beds, 2.5 Baths

$1,413

See Floor Plan Details

2 Beds, 2 Baths

$1,600

See Floor Plan Details

3 Bedrooms

3 Beds, 2 Baths

$1,804

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D+
D+

Renter Ratings

C

Review Ratings

Noise

2.3

Grounds

2.3

Safety

2.3

Office Staff

2.3

Maintenance

2.3

Neighborhood

3.7

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

3

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
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Saddle Brook Apartments Reviews

(199)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident ā€¢ 2023

10/16/2023

Don't live here. You will regret it.

I had the unfortunate experience of residing at Saddlebrook Apartments in Waco, Texas, and feel compelled to share my thoughts and experiences with others. My stay at Saddlebrook Apartments, which began on June 24, 2023, quickly turned into a nightmare due to a series ofā€¦Ā See More >
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    anonymous

    prospective ā€¢ Visited 2023

    5/5/2023

    Cydnee Has Been Very Responsive and Helpful

    I have been receiving wonderful assistance from Cydnee. She is professional, gives helpful information about the process of renting, and has been super tolerant of my situation. This is an indication of the staff support at Saddle Brook. Thank you!

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      anonymous

      Resident ā€¢ 2022 - 2023

      4/26/2023

      Horrible staff. They treat people like criminals when it comes to lease violations yet employee a girl that was arrested for Domestic Violence (seen it on the mugshot page for Mclennan County on Facebook). Iā€™ve seen the office staff drinking with the handyman at theā€¦Ā See More >
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        anonymous

        Resident ā€¢ 2021 - 2022

        4/26/2022

        Run away

        Iā€™m here to leave an honest review of SaddleBrook, itā€™s managers and itā€™s owners. After living there for over a year, I hope this review will save others the time and significant funds we lost to their overly greedy & harsh practices. First of all,ā€¦Ā See More >
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          JMiller1976

          Resident ā€¢ 2022

          4/6/2022

          Would recommend to anyone!

          The ladies in the office ( Cydnee & Yazmine ) were so helpful with me transferring to Waco from out of state. I was not physically able to be there and I was able to do everything online, it was a life saver. They answeredā€¦Ā See More >
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            Amber_L712

            Resident ā€¢ 2020 - 2022

            3/2/2022

            Nice quiet community, 24 hour security nice size apartments. Communication with the office went very well when it came to handling my concerns during our time there. They had nice events even with covid going around they gave hot meals during thanksgiving to their residence.

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              Amber_L939

              Resident ā€¢ 2020 - 2022

              2/17/2022

              Run, these people are scam artist, they claim the owner made these move out fee charges. We stayed there for a year and a half and we received a 1400 dollar bill afterward and that was after they took my deposit. Donā€™t waste your timeā€¦Ā See More >
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                anonymous

                Resident ā€¢ 2020

                10/7/2020

                Horrible customer service. Dishonest staff that will blame their shortcomings on residents and don't mind demanding and even threatening for additional fees that are hidden and then pushed on your monthly bill months after signing, having the total due adjusted and force on you. Theyā€¦Ā See More >
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                  anonymous

                  Resident ā€¢ 2016 - 2017

                  11/7/2018

                  This complex looks great at the beginning. When you actually live there; well that is a different story. The maintenance men unfortunately are not trained. My husband and I asked tons of times over the course of 6 months for them to fix a leakā€¦Ā See More >
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                    anonymous

                    Resident ā€¢ 2016 - 2018

                    5/2/2018

                    I'll try to make this as short as I can. I am a current resident who is about to go month to month and move out. PLEASE read the poor reviews! They are true. The hot tub doesn't work (although we have complained about itā€¦Ā See More >
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                      anonymous

                      Resident ā€¢ 2017

                      10/1/2017

                      I have two complaints of this place in the few months I've lived here. The policy on using the basketball court and the hot tub. The lighting hasn't worked properly and the kids have to have an adult sign out a key to get intoā€¦Ā See More >
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                        anonymous

                        Resident ā€¢ 2011 - 2016

                        11/1/2016

                        Rude management They keep increasing the rent over and over Cockroaches Issue they can't fixā€¦Ā See More >
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                          anonymous

                          Resident ā€¢ 2016

                          7/30/2016

                          Most horrible experience ever. People pay attention to the bad reviews they are not exaggerated. The office manage is the worst. She is cocky acting and thinks shes right on everything. She treats you like you have no right to complain. Go ahead iā€¦Ā See More >
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                            anonymous

                            Resident ā€¢ 2015 - 2016

                            6/7/2016

                            Having recently departed the apartment living at Saddlebrook West, I feel it is in everyone's interest to get my ground floor appraisal of ZZ&Z Properties (management company for Saddlebrook West). I will first start off with Renter Beware! Saddlebrook West are one of the fewā€¦Ā See More >
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                              anonymous

                              Resident ā€¢ 2013 - 2016

                              5/3/2016

                              Come on people look at the dates the good remarks were made. Sooo obvious the office girls are watching this.

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                                Jhayslip1996

                                Resident ā€¢ 2014 - 2016

                                4/17/2016

                                These are the worst apartments I have ever lived in! They lost our lease papers multiple times in the year and a half we lived there and made us come down and redo them and then acted like it was our fault. You can't haveā€¦Ā See More >
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                                  anonymous

                                  Resident ā€¢ 2016

                                  4/13/2016

                                  Just moved here from Colorado but this apartment complex has made it an easy transition. Nice, quiet, gated community.

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                                    anonymous

                                    Resident ā€¢ 2014 - 2016

                                    4/11/2016

                                    The office staff is very nice and friendly. Katie is very nice and gets things done whenever we have a problem.

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                                      leleana

                                      Resident ā€¢ 2014 - 2016

                                      4/9/2016

                                      We've lived here for nearly two years now and really don't have any complaints. Sure, as some previous reviewers have stated, the gate occasionally breaks and stays open. But the positives outweigh the few negatives. Maintenance is always timely and friendly, and has gone aboveā€¦Ā See More >
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                                        K201468

                                        Resident ā€¢ 2014 - 2016

                                        4/5/2016

                                        Lived here 18 mos and no problems. Have seen iimprovements while living here, i.e. pet waste stations and pet playground. Staff is great and always very helpful.

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                                          terriberry

                                          Resident ā€¢ 2015 - 2016

                                          4/4/2016

                                          I absolutely love Dee who works in the office!! She has been so much help from day one on getting me into an apartment. I just love her! Katie is pretty awesome, too! You will never meet nicer people who are willing to do overā€¦Ā See More >
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                                            Kx811d

                                            Resident ā€¢ 2015 - 2016

                                            4/3/2016

                                            Peaceful, quiet and safe. Floor layouts, closet space are quite adequate, amenities' are nice. Parking is no problem and garages are an option. Close to all highways and most of all no traffic. Sincerely, Sherman Carterā€¦Ā See More >
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                                              DThomas6201

                                              Resident ā€¢ 2014 - 2016

                                              4/2/2016

                                              The most content and peaceful place I have lived in a long time. 6-months leases makes it so much manageable.

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                                                pelchatsw

                                                Resident ā€¢ 2014 - 2016

                                                3/29/2016

                                                I have lived all over the country due to being in the US Navy for several years. Due to my experiences with different properties I've rented I must say that after 2 years here I am very pleased with my experience. Every aspectā€¦Ā See More >
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                                                  TwentySixteen2a

                                                  Resident ā€¢ 2010 - 2016

                                                  1/4/2016

                                                  This place is SO LOUD ALL THE TIME. If you are bothered by CONSTANT, UNBELIEVABLY ANNOYING NOISE do not move in here. There is a giant Coca Cola factory just across the street, and for hours and hours and hours every single night you willā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Pets
                                                    • Cats Allowed
                                                    • Dogs Allowed

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 11/16/2017
                                                    Q:Ā How are pets treated by management and neighbors?
                                                    Anonymous
                                                    Answered on: 11/16/2017
                                                    A:Ā No complaints and I own a pet. See several residence regularly out walking pets and they added more pet waste stations and a pet playground in the last two years.

                                                    Frequently Asked

                                                    Based on 199 number of votes by renters, Saddle Brook Apartments is currently rated 2.9 out of 5 stars.
                                                    Saddle Brook Apartments is rated 2.3/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Saddle Brook Apartments is rated 2.3/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Saddle Brook Apartments is rated 2.3/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Saddle Brook Apartments is rated 2.3/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Saddle Brook Apartments is rated 3.7/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    Saddle Brook Apartments is rated 2.3/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Cats Allowed
                                                    Dogs Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    2 Beds, 2.5 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    Saddle Brook Apartments

                                                    March 2024

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                                                    Saddle Brook Apartments is an apartment in Waco in zip code 76712. This community has a 1 - 3 Beds, 1 - 2.5 Baths, and is for rent for $1,324 - $1,804. Nearby cities include Hewitt, Lorena, Venus, Mc Gregor, and West.

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