Review History for pikatrushka

Hill Rise Apartments


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pikatrushka

Resident 2018 - 2019

2/6/2019

Don't live here. First the good: the apartment layout is nice. The location is good if you enjoy skiing or hiking (easy access to the Cottonwoods). The place looks nice when you first visit. The price is a bit on the high side for what you get, but not insanely so. But after two months living here, I would move elsewhere if given the chance to do so. Aubrey, the apartment manager, is very nice when you're touring the place. When directly asked and pressed, she admitted that one building had bedbugs a couple of years ago, but otherwise, there were no problems of any kind reported. Once you move in, though, it's convenient how every single maintenance request is not management's responsibility, from pest control to air vent cleanliness to basic grounds maintenance. See the pics for examples of things that "aren't the responsibility of management." Twice, I have come home to find that the bathroom was flooded because the toilet overflowed while I was out of town. Clearly, it's not due to my actions if no one was even in the apartment. Management response: "It's $75 to unclog a toilet." When I mentioned that it takes 2-3 days for sidewalks to be cleared of snow and steps to be salted after a snowstorm, I was told they'd be happy to discount my rent if I'd do it myself. When the ground thawed for the first time after I moved in and countless ants began pouring into the apartment through floorboard and ceiling cracks that I requested to be fixed during the initial walkthrough inspection, I was told that pest control is not management's responsibility (and that no bugs had been noticed during move-in inspection-- of course they hadn't; the ground was frozen!). Ants also come nearly continuously from the sink and shower drains. Management response: "There's no way to keep ants from coming through a drain." In addition, the units are very poorly insulated. In my one-year-old unit, the weatherproofing has already peeled off the door, allowing significant drafts through. I noted this during the walkthrough, as well. It's been two months, and I've yet to have a response. My heating bill was nearly $100 last month to keep the place at 55°F. Generally, if you push hard enough, they'll give in and fix the problem. But it's absolutely exhausting to have to turn into an angry jerk just to get simple maintenance that is completely standard at any other complex in which I've lived. I don't enjoy being made out to be a bad guy simply because I'd like my sink to drain, my apartment door to be insulated, and bugs not to pour in through structural cracks in a one-year-old building.

Review 8 out of 22

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Hill Rise Apartments

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