I feel the stairwells and walkways between our apartment doors could definitely use a good super spray wash twice a year (spring and fall). Outside always looks great! The only complaint I have had is that my carpet was not well cleaned or taken care of, but they said they would resolve it immediately once I clear out all my moving boxes/items. They even already sent someone over to look at it. The only other complaint I have is the cleaning done. Deep cleaning should be done after a move out and mine was barely touched. The majority of the cleaning I have done myself. Other than that, they have been wonderful!