Resident · 2015 - 2018
Lived here for four years and definitely one of the most convenient places to live. Have private rooms, full kitchen, clubhouse, laundry, and bus stop to campus. Maintenance crew is quick when there's a problem and the community is awesome. Internet is spotty and isn't always the best, but you can still get by. It is almost impossible to get in touch with the office without going in person, and when you do go in person they are either closed, it's holiday, or they are out to lunch. Cleaning checks are a joke and you will get huge fines on the smallest things, despite having them cleaned in preparation for checks. You will get charged for damages that have been there for years (again I've been here for four years in the same room and been charged for things already reported as damaged - multiple times). Their online system for leasing and paying rent is never organized. I've had "late charges" applied to my online account for no reason and when inquiring the office about it, just been told "don't worry about it, your account is up to date" only to be charged the lump sum at the end of the year. Sometimes the website has been down and I've had to call 4 and 5 times to pay rent, wait on the phone forever for a representative to pick up from their corporate calling system saying "we'll call you back" with no return call or response and only to find out I've been overcharged. Another time I went to the office to renew my lease and to double check my information was correct, they couldn't find my files and when they did for my room and year, it was all the wrong information. Great place to live but seriously poor management. Poor organization. After five months, they still haven't got the correct rent as signed in my lease and it is now habit to have to call the office, verify my previous receipts, and ask them again to update their records to no avail. Unfriendly to work with. It has been four years and nothing has changed. The community and amenities are the reason I stay.