When I moved in, I was taking a bit of a leap of faith. I read complaints about crime and about management that tries to bleed you dry through miscellaneous fees. Then I read reports that things were better now. In my case, they are definitely not. There have been numerous domestic violence incidences - seems like one major one every other week. Just a week or so ago I had to call the cops because a loud fight lasted for several hours and a guy was threatening to kill what I assume to be his girlfriend. There are a TON of smokers here. I can't open my windows for very long without the smell drifting in. I can't NOT open them either, as these people also like to smoke inside and it fills the entire place whether I have them open or not.
The place is old and run down, but they list them as "luxury apartments". Most of the appliances are quite old, defective, and/or noisy. They have the older ventless fireplaces that you really can't use because they fill your house with toxic gas. I had to temporarily seal mine off because it was horribly drafty. The microwave is a joke - probably a relic from the 80's. They do OK with maintenance, though it took about an hour and a half for the maintenance guy to show up when the door knob broke and locked me out at 1am. He said that pretty much all the apartments had that problem. Other routine maintenance like clearing of the gutters is never done. The trees here are quite nice, but the grass is usually quite bare and the outside benches and tables go a long time without being repaired.
They say there's "tons of parking" when you sign the documents, but the reality is if you invite anyone over they're going to have a hard time finding a place to park. It's pretty crowded. When I signed up, I was a bit disgruntled that there were various fees I had to pay that weren't mentioned until after I paid my deposit. By that point it seemed I either lost the deposit or I coughed up the extra money. They have a "service fee" every month - I suppose for the privilege of them giving you a bill. During the course of my tenancy I decided to leave for the issues listed above, and the last month they jack up my rent by nearly $200 and then hit me with $150 in late fees. They post a notice to my door that says I have to pay it or get out in three days. I gave them my 60 days notice to vacate - I even paid them a bit extra to cover the utilities for the last month (water, sewage, trash). I was here when they taped the notice to my door, but the legal notice says "affixing a copy in a conspicuous place on the above address after failing to find a person of suitable age and discretion there." Didn't even bother to knock. I went straight to the office and was told that this was all in the contract - all 300 pages of it. Apparently there was a "miscommunication" wherein they told me that the 9 month lease started the next month after I moved in (since I moved in the middle of the month) but it started the month that I moved in. My 9 month lease was actually a 8.5 month lease.
UPDATE: After about a day we worked things out, the office manager decided to reverse all charges. He admitted that they handled it poorly and apologized. The manager handled this situation well. Sadly the rest of the stuff still is enough for me to leave.