The apartments themselves aren't awful but the office staff is the least professional group of people I have ever had to work with. Any time I had an issue or maintenance request I was treated like I had just insulted their family. Instead of trying to resolve any issues (I am talking about really minor issues too) they just found some reason to try and blame me and act like I was ridiculous for even caring that my plumbing wasn't working. Very condescending.
Also, the apartment I was given was COMPLETELY different than what I had been shown. Carpet was horrible, bathrooms were falling apart. In general, they clearly used the cheapest stuff they could find to create these patchwork apartments.
Again, apartments not awful, amenities okay (laundry room equipment doesn't work at all) location is great but the staff was horrendous.
I had just moved from Aurora CO and the staff didn't even speak english there but were amazingly competent and courteous.