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Thorneberry

 
 
 
 
 
 

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Resident · 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/03/2018
They have been a experience that went from bad to worse. We had issues moving in of a bad toilet seat and broken cabinets. They are a good location, but there management sinks. They always are on the defensive whenever their is an issue. They claim it to be the residents fault if there wasn't an issue there before. They fail to communicate clearly to the residents. They are unable to communicate what they need to there residents to make the say a delightful experience. They also make you responsible for things that go wrong or that you weren't aware of because of their bad communication.
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Thorneberry Manager

11/05/2018

We are saddened to hear your time at Thorneberry has not met your expectations. Thank you for providing us with your feedback, we always welcome ways we can improve.It sounds like you have experienced a lack of communication from our team and we would appreciate an opportunity to correct that. Please contact our office by phone or email with any concerns or complaints you are still facing and we will work with you to find a better solution. Thank you, Thorneberry Management 801-785-0777 [email protected]

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