Review History for anonymous

Branbury Park


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anonymous

Resident 2019

7/5/2019

This apartment complex does not care about helping students problems at all. I've had multiple issues but the most recent one has to do with cleaning checks. I did everything I could to make sure everything was extremely clean for my portion of the cleaning check. My roommates were not so thorough and a lot of the parts they were assigned to clean were not up to standards. I got my cleaning check paper back and it said I passed but when my rent came around I had an extra $25 fee added on for a failed cleaning check. I thought it would be a simple fix so I went into the office and wouldn't help me at all it taking the fee off. I even showed them the paper stating that I had passed which was filled out by one of the RAs. They said they had different information and because my roommates didn't do their part I am stuck paying for it. Very disappointed they would not help one of their residents who's been living there for over a year. They obviously don't care about the individual student.
    Manager

    7/8/2019

    Branbury Park
    Hello! We take pride our superior customer service, and i'm so sorry that you feel your experience didn't reflect that. We try to be fair when it comes to cleaning checks, and are more than happy to look into any issues that may arise. If you have any suggestions on how to improve, or make things better moving forward, i'd love to sit down with you and get some ideas! We care about all of our residents, and want to make your experience here great! Thank you for your review and feedback.
    1.0(2 ratings)

    Review 9 out of 183

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    Branbury Park

    March 2024

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