We ordered our son a jacket on Amazon as the weather was turning colder. I month later when we asked him about it he said he never received it. We tracked the package on Amazon and they said they hand delivered it to the receptionist/front office of Glenwood. I then emailed Glenwood and they said they had the box, but it was not their policy to notify tenants that they have a package. Wha...?! Must be too difficult to pick up the phone or leave a note. Very unimpressed with management.