Review History for Laura_R395

Rockledge at Quarry Bend Apartments


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Laura_R395

Resident 2017 - 2019

9/17/2019

Here is things that have gone wrong when we've dealt with the office: -Before we had even moved in, no one reached out to us about our application, we had to call them -They lost our paystubs, so we had to bring them in again -They had the wrong address on our welcome paperwork, so we setup our mail to be forwarded to that address and didn't get our mail for a few weeks until I realized what had happened -We asked for our meter numbers so we could get the gas and electric switched to our accounts. We were told they would find out and let us know. We never heard from them about it -We were never given a fob to the pool and gym when we first moved in -We didn't have a parking spot for months after we moved in despite there being many covered parking spots that were not in use -We were going to be a few days late on rent one month, so we went to the office to let them know. They said it was fine. They didn't mention that we would be getting a late fee and have a move out notice on our door -When we moved from a two bedroom apartment to a three bedroom apartment, they didn't tell us about a fee that was supposed to be paid before we could move in until THE DAY that we were supposed to move in -There have been a bunch of lights out in our parking garage for over a year -The door to the parking garage had the latch broken for a long time. They finally "fixed it" after months of it being broken, and now you can't get into that door from the outside -We got a notice on our door that our lease would be up in a few months that included the rates available for different lease lengths. My husband went to the office to sign the new lease. The rate that they told him at the office was higher than the rate on the notice they sent us. -One month, I accidentally sent rent to the wrong account. I immediately noticed and sent a payment from the correct account that had the money in it and my husband went to the office to let them know what had happened and the rent was not late because I immediately set the payment from the correct account. Despite this, we got a check declined fee, a move out notice on our door, and were no longer able to pay our rent online -Since we were no longer able to pay our rent online, my husband went to the office to pay. The guy there told him to get a Moneygram from Walmart to pay the rent. My husband did so and payed the rent. Despite this, we got a move out notice on the door and a late fee. My husband went to the office to find out what the heck was happening, and they told him they don't take Moneygrams even though it was the guy in the office that told us to get a Moneygram! -We had already signed the lease for another year in our apartment when we get a notice on the door saying that our lease had expired two day before and we had three days to pay them the month-to-month rate, which was an additional $500
    Manager

    9/21/2019

    Rockledge at Quarry Bend Apartments
    Hi Laura! We are sorry to here you have been dissatisfied with your time at Rockledge at Quarry Bend and would be happy to discuss your concerns with you in more detail. Because our leases are sent and signed electronically we are able to verify any leases generated for your apartment. There has not been a lease generated for you since September of 2018, however, we are happy to generate and email you a lease renewal to sign electronically. Please reach out to us at 801-949-9990 or rockledgeutamgr@greystar.com to discuss which lease term works best for you. We can also set up a time to discuss your concerns in more detail. We look forward to speaking with you soon!

    Review 134 out of 154

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