Review History for joshrickard

Thornhill Park


Review Author Icon

joshrickard

Resident 2015 - 2016

6/21/2016

Moving to Salt Lake from New York City, I had little knowledge about the areas of SLC and how the rental process works, which is extremely different. I have had multiple issues since living hear, including re-signing leases multiple times due to issues with signatures, being given a smoking apartment when my lease was actually signed for a non-smoking apartment, etc. When washers and dryers were "installed" I signed a lease 2 months before they actually were installed and had a closet removed the entire 2 months, and was initially expected to pay the increased rent without having the washer and dryer. That being said, when the new hot water heater was placed in the apartment, they did not place it on a metal base, and is still to this day sitting on my carpeted floors (which is potentially a fire hazard). Throughout the winter, my heat went out 4 times, and on the last "attempt" to fix it, the maintenance guy gave me a space heater to keep next to my bed because they didn't know how to fix it. Needless to say, the next person who will be renting my unit will not have heat. Lastly, after living in many apartments across in many states across the country, I have never heard of a 1 year lease switching to a month-to-month rental agreement without a 60 day notice that you will vacate, when your lease is supposed to end. I thought that was the reason for signing a one year lease, rather than a month to month rental agreement. I have also been told different days of my lease termination.... ranging from 3 different weeks, that being said, I missed my 60 day "notice that I will leave the apartment when I was supposed to" and am stuck paying for an extra month rent, without me even living in the state of Utah. I am not one to write reviews or to complain, but especially for those moving from out of town, there are nicer apartments, in nicer areas (I caught a guy looking into my car and pulling on the handle one morning as I was leaving for work), for similar prices.
    Manager

    6/22/2016

    Thornhill Park
    Hi, Joshua. We are sorry to hear that your time at our community has not been as pleasant as you have hoped. We understand your frustration, and we would love the opportunity to discuss these concerns with you. When you moved in, the community was under a different management company and were unaware of these problems upon move in. Once we installed the washer and dryer you requested, we require all of our residents to sign a new lease. Unfortunately we had to charge you an additional month because you gave us a 30 day notice when the lease states you must require a 60 day notice. We would love to discuss any other concerns you may have and highly encourage you to come by the office or give us a call.

    Review 9 out of 183

    Share This Review

    Check Availability

    Thornhill Park

    March 2024

    Sun
    Mon
    Tue
    Wed
    Thu
    Fri
    Sat
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    Beds

    0

    Baths

    0

    Share This Review