#8,967 #205 #709

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Carastone Apartments

10510 Steele Creek Road, Charlotte, NC 28273
(73 Reviews)
$1,328 - $1,618/mo
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Move-In Specials

Limited-Time Offer: ONE MONTH FREE on all unit types! (Terms and conditions apply. Call for details.)

Floor Plans & Pricing

1 Bedroom

Tranquility

1 Bed, 1 Bath | 802 sq. ft.

$1,328

3 Available Units

See Floor Plan Details

2 Bedrooms

Harmony

2 Beds, 2 Baths | 1,065 sq. ft.

$1,463

3 Available Units

See Floor Plan Details

Synergy

2 Beds, 2 Baths | 1,096 sq. ft.

$1,493

3 Available Units

See Floor Plan Details

3 Bedrooms

Zen

3 Beds, 2 Baths | 1,311 sq. ft.

$1,618

3 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B-
B-

Renter Ratings

B+

Review Ratings

Noise

4.0

Grounds

4.0

Safety

3.3

Office Staff

4.0

Maintenance

4.0

Neighborhood

4.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

4

Manager’s Review Engagement

C

Percentage of reviews responded to

50.00%

Manager’s Review Reply Time

B

Average time to respond to reviews

21.25 days

View Community Timeline
View Community Timeline

Carastone Apartments Reviews

(72)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

bibiana021089@gmail.com

Resident 2023 - 2024

2/16/2024

Apartment beautiful.

I congratulate them, they are very nice apartments, they have a good location, they are big, I definitely like living there apartment, I especially want to congratulate Hathryn for her kindness and effort to assist us since we did not know English and she took… See More >
    Review Author Icon

    anonymous

    Resident 2023 - 2024

    2/16/2024

    great place

    It's a nice neighborhood. Everyone is friendly and clea . You have many places to shop at that's less than 10 mins away. The kitchen is big and open. Having an elevator in the unit is a big plus. it's… See More >
      Review Author Icon

      anonymous

      Resident 2023

      7/9/2023

      Roaches & Broken Pool!’

      Roaches ? Broken Pool ? Management Company that Doesn’t Care About Fixing these Problems ??? If desire these atrocious conditions Horizon Steele Creek is the place for you!!! Take the advice of the many many reviews below and do your family and yourself a favor… See More >
      Manager

      7/29/2023

      Horizons at Steele Creek
      Thank you for taking the time to connect. We are sorry to hear of your concerns with pests in your home, and we would like to chat with you directly about this and your displeasure with our pool. Please contact us at info@recarrollmanagement.com so we may have a conversation and provide our assistance soon. We appreciate your time.
      Review Author Icon

      anonymous

      Resident 2021 - 2023

      5/31/2023

      Such a wonderful, hard working staff they have here!

      I have lived here for 2 years and the staff in the Horizons office is always so friendly and hard working. Every time I walk through the door they are working so hard but still make my questions and concerns important! I truly do appreciate… See More >
        Manager

        6/3/2023

        Horizons at Steele Creek
        Thank you so much for sharing your review! We greatly appreciate you taking the time to share your kind words and feedback. As our goal it to provide the best quality of service at all times and a great experience overall, we are pleased to know that the service provided to you has left such a wonderful impression. Thank you for choosing Horizons at Steele Creek and for allowing us the opportunity to be a part of your home.
        Review Author Icon

        anonymous

        Resident 2020 - 2022

        9/15/2022

        Great place to rent

        I’ve lived in the horizons for the past 2 years It’s come along way . The building maintains clean and went I have an issue wilmer and his guys and the office do a great job went I need help. Thank you for your hard… See More >
          Manager

          9/22/2022

          Horizons at Steele Creek
          Thank you for being a loyal resident and sharing your compliments for Wilmer and our team. We are glad you have been pleased with our support, and we hope you will continue to reach out to us at (704) 504-1200 or newprospect@horizons-apts.com anytime.
          Review Author Icon

          anonymous

          Resident 2022

          9/14/2022

          Maintenance is great

          I live in 916. Wilmer and his maintenance team is great. They are very profesional and have a great attitude. Every work order that I have put in gets completed quickly, and the work they do is top notch.

            Manager

            9/22/2022

            Horizons at Steele Creek
            We are truly gratified to hear about the exceptional service you have received from Wilmer and our team! Thank you for sharing your praise today, and please reach out to us at (704) 504-1200 or newprospect@horizons-apts.com anytime.
            Review Author Icon

            anonymous

            Resident 2021 - 2022

            9/3/2022

            Great place to live.

            Me and my roommate been leaving here more than a year and noticed the change and a good way. They got a great team . Wilmer and his Maintenance team and the office do a great job. Please keep up the good work.

              Manager

              9/8/2022

              Horizons at Steele Creek
              We are incredibly grateful for your praise for Wilmer and our team! Thank you for spreading the word about their great care for our community, and please contact us at (704) 504-1200 or newprospect@horizons-apts.com anytime we may be of support.
              Review Author Icon

              anonymous

              Resident 2020 - 2022

              9/2/2022

              Great maintenance crew

              I live in 1134. Wilmer and his crew are great. I've noticed a difference ever since i moved in here. My work orders get done fast and im satisfied with the work they do. I would recommend moving here… See More >
                Manager

                9/8/2022

                Horizons at Steele Creek
                Thank you so much for complimenting the great service you have received from Wilmer and our team. We are delighted to know you'd recommend us! If there is ever anything we may do for you, please do not hesitate to reach out to us at (704)504-1200 or newprospect@horizons-apts.com anytime.
                Review Author Icon

                anonymous

                Resident 2020 - 2022

                8/31/2022

                Great experience with maintenance

                I live in 1226. The maintenance crew is great. Always on time and fast. In the past I have had problems with my AC and when I call the emergency line the issue has gotten fixed the same day. Would recommend

                  Manager

                  9/3/2022

                  Horizons at Steele Creek
                  Thank you so much for the great review! Your satisfaction is very important to us and we are so glad to know you are happy with your home and the service provided by both management and maintenance. We strive to present our residents with the best home possible and it is such a pleasure being a part of your wonderful living experience. Thank you for choosing to make Horizons at Steele Creek your home. We truly enjoy having you as a valued resident of our community!
                  Review Author Icon

                  anonymous

                  Resident 2020 - 2022

                  8/31/2022

                  Good place to live at

                  I’ve lived here for a while now in 1231 and everyone from the office is great. Whenever I call maintenance they are always on time and fix the problem efficiently. Wilmer and his crew are great. Horizons stays clean.… See More >
                    Manager

                    9/3/2022

                    Horizons at Steele Creek
                    Thank you so much for sharing your review! We greatly appreciate you taking the time to share your kind words and feedback. As our goal it to provide the best quality of service at all times and a great experience overall, we are pleased to know that the service provided to you has left such a wonderful impression. Thank you for choosing Horizons at Steele Creek and for allowing us the opportunity to be a part of your home.
                    Review Author Icon

                    anonymous

                    Resident 2021 - 2022

                    8/30/2022

                    Community is very clean and organized, the area is great and everything is around the corner. it very safe for its resident. And a very great place to live. The workers here work really great help you out on everything.

                      Manager

                      9/3/2022

                      Horizons at Steele Creek
                      It makes us so happy to know you've found our community to be a great place to live. Thank you for spreading the word about our great team and location, and please do not hesitate to reach out to us at (704) 504-1200 or newprospect@horizons-apts.com anytime.
                      Review Author Icon

                      anonymous

                      Resident 2019 - 2022

                      3/14/2022

                      More than 30 rounds of bullets terrified this neighborhood a couple of weeks ago. It is a beautiful property, but the current owner and managerial staff have ruined this nice neighborhood by RENTING TO THE WRONG PEOPLE. and they have ruined this community. Property values… See More >
                        Manager

                        3/15/2022

                        Horizons at Steele Creek
                        Thank you for your review and for expressing your concerns. We can assure you our utmost concern is the well-being of our residents, employees, and neighbors. We are cooperating fully with the proper authorities as they investigate the situation and gather all facts to determine the cause/locate its source. You have mentioned information that does not align with what has been previously discovered, so we encourage you to contact the local authorities with any additional information you may have. We are grateful for the dedicated effort of the emergency/medical personnel who have responded so well. We will continue to provide updates as more information becomes available. Thank you.
                        Review Author Icon

                        Larissa_T434

                        prospectiveVisited 2022

                        2/12/2022

                        Beautiful neighborhood with really spacious apartments!! Property managers are very friendly and helpful so customer service was absolutely amazing. I was able to self tour the floor plans which were lovely!!

                          Manager

                          2/18/2022

                          Horizons at Steele Creek
                          Thank you for letting us know you are impressed with our community, Larissa! We are glad you received such excellent service, and we are here to answer any further questions you may have. Please don't hesitate to reach out to us at (704) 504-1200 or newprospect@horizons-apts.com anytime!
                          Review Author Icon

                          anonymous

                          Resident 2021

                          9/23/2021

                          Great management, always on top of everything . Community is very clean and organized, the area is great for school and everything is around the corner. The gated community keeps it very safe for its residents.

                            Manager

                            10/2/2021

                            Horizons at Steele Creek
                            We really appreciate your compliments for our wonderful community and our team's excellent service! Thank you for brightening our day, and please reach out to us at (704) 504-1200 or newprospect@horizons-apts.com if you need anything at all.
                            Review Author Icon

                            anonymous

                            Resident 2020 - 2021

                            5/9/2021

                            In the midst of a pandemic, a nasty soiled KOTEX napkin was purposefully left in the stairwell in Bldg. 9912. This was reported to the rental office on Sunday, May 9, 2021 and NO ONE cleaned it up. This makes the 2nd time this has… See More >
                              Manager

                              5/13/2021

                              Horizons at Steele Creek
                              Thank you so much for reaching out to us about this incident. After we spoke with you yesterday, our team immediately cleaned the stairwell, and we are committed to doing all we can to ensure the homes we provide remain clean and comfortable. Because we have made so many improvements as of late regarding trash and cleanliness in our community, this is certainly disappointing, and we are hopeful it won't happen again. If you would like to discuss this further, we are happy to answer any questions you may have. Please call us at (704)504-1200 or email us at newprospect@horizons-apts.com anytime.

                              Updated Review

                              Review Author Icon

                              anonymous

                              Resident 2018 - 2021

                              5/2/2021

                              The current Mgmt of this Apartment complex has come a long way. Previous Mgmts weren't so reliable and lacked professionalism and adequate training. Also the complex used to be poorly managed and looked degusting [trash piles, strong weed smell, noise, constant crimes...etc]. Staff is really… See More >
                                Manager

                                5/6/2021

                                Horizons at Steele Creek
                                Thank you for sharing such helpful information about your experience. Your praise for our maintenance team means a lot, and we are glad our service overall has impressed you. If you'd ever like to discuss your feedback at greater length, please don't hesitate to contact us at (704) 504-1200 or newprospect@horizons-apts.com. Have a great day!
                                Review Author Icon

                                anonymous

                                Resident 2019 - 2021

                                4/20/2021

                                These apartments are beautiful and spacious. However, the management crew will let RIFF RAFF MOVE IN. They allow bad people to move in here and tear the place up and wreck the community. These horrible people play their music LOUD LOUD LOUD all hours of… See More >
                                  Manager

                                  4/30/2021

                                  Horizons at Steele Creek
                                  We appreciate your feedback and are so sorry to hear you've had difficulties with noise and your neighbors. We assure you that our team cares about providing a peaceful community, and we always remind our residents to be respectful of each other and cooperate in maintaining a tranquil environment. Please email us at info@recarrollmanagement.com so we can learn more and work towards finding an effective solution. Thank you for your patience and this opportunity to support you.
                                  Review Author Icon

                                  anonymous

                                  Resident 2019 - 2021

                                  2/21/2021

                                  Please do not move here. As I lay in bed bed at this time I have a massive headache from listening to blasting bass filled music coming through these paper thin walls. Every bad review you read here is true. Cannot wait to move. Worst… See More >
                                    Manager

                                    2/26/2021

                                    Horizons at Steele Creek
                                    Thank you for taking the time to share your concerns with us. We take pride in providing a comfortable and tranquil home to our residents, and we regret to hear about the noise disturbances you've been experiencing. Will you please email us at newprospect@horizons-apts.com so we can learn more about your experience and assess how best to support you? We appreciate this opportunity to improve your comfort.
                                    Review Author Icon

                                    anonymous

                                    Resident 2020

                                    6/13/2020

                                    I've lived here in The Horizons for 3 years now, I know I know it's been awhile, but our 2 year stay have been very swell and we are enjoying our stay here so we had to renew! Luis have been very patient, helpful, and… See More >
                                      Manager

                                      6/19/2020

                                      Horizons at Steele Creek
                                      Thank you so much for being our loyal resident and taking the time to highlight what makes our community so great! Your compliments for Luis are especially appreciated, and we will continue to provide the same great service going forward. If there's ever anything you need, please reach out to us at (704) 504-1200 or newprospect@horizons-apts.com. Have a great day!
                                      Review Author Icon

                                      anonymous

                                      Resident 2020

                                      3/10/2020

                                      The reviews on this site can not be real. The apartments themselves appear to be nice. That is the end of the pro list. Cons: Security is non existent. Drive by shooting last night. 2 break ins in my unit alone in the past 8… See More >
                                        Manager

                                        3/21/2020

                                        Horizons at Steele Creek
                                        Thank you for making us aware of your concerns. We want our residents to feel at ease in our community, and your comments are certainly concerning. Please know that we care deeply about the comfort and well-being of our residents, and we have measures in place to help you live peacefully. We are here to listen to you and resolve your concerns to the best of our ability, so please contact us at info@recarrollmanagement.com. We hope to connect with you soon.
                                        Review Author Icon

                                        Fernando1988

                                        Resident 2020

                                        3/1/2020

                                        Luis Bonilla , have been so much help in my moving in and moving out , excellent service !!! Iam moving to Georgia , I recommend Luis Bonilla as your lease expert , I live in apartment 527 almost 3 years

                                          Manager

                                          3/14/2020

                                          Horizons at Steele Creek
                                          We are sad to see you go, Fernando, but we appreciate your praise for Luis' helpful assistance! Thank you for being our resident, and we wish you all the best!
                                          Review Author Icon

                                          Hamza_M762

                                          prospectiveVisited 2020

                                          2/18/2020

                                          Horizons at steel creek is one of the most luxury, modern apartments with the price is offered they have the most fun and amazing amenities. I have visited the apartment office and I have worked with MATTHEW the staff over there and he is very… See More >
                                            Manager

                                            3/14/2020

                                            Horizons at Steele Creek
                                            Hamza, thank you for letting us know how impressed you've been! We're delighted to hear what helpful assistance Matthew has provided, and we're grateful for your recommendation!
                                            Review Author Icon

                                            anonymous

                                            Resident 2018 - 2020

                                            2/14/2020

                                            The reviews on this site are BOGUS. has to be the apartment team fluffing it. Ill start from the top. The staff is a constant turn over and are RUDE. I assume this is cause they have been put in charge of what I think… See More >
                                              Manager

                                              3/21/2020

                                              Horizons at Steele Creek
                                              Thank you for bringing your concerns to our attention. We're very sorry to hear you so dissatisfied, but we're a bit puzzled by your comments since none of these issues have occurred since our new team took over in November. If you have current concerns that remain unresolved, we'd like to know in order to address them immediately. Please feel free to reach out to us anytime at info@recarrollmanagement.com. We hope to work together to improve your happiness in our community!
                                              Review Author Icon

                                              anonymous

                                              Resident 2018 - 2020

                                              2/13/2020

                                              I really do like Horizons. The apartments are very spacious and the complex is kept up really well. It's beautiful here. The staff is really nice and keeps the community really involved with monthly events.… See More >
                                                Manager

                                                3/14/2020

                                                Horizons at Steele Creek
                                                Thank you for the lovely review! We're glad you value our beautiful homes and the care our staff provides to our residents!
                                                Review Author Icon

                                                anonymous

                                                Resident 2020

                                                2/12/2020

                                                I have been living here for about 2 years now and it has had it's up and downs due to the management companies getting bought out, but I can't complain about the neighborhood and the staff either. After new management came in Luis Bonilla explained… See More >
                                                  Manager

                                                  3/14/2020

                                                  Horizons at Steele Creek
                                                  We are delighted to hear how pleased you've been with Luis' professional and attentive service. Thank you for the shout out, and please know we're here for you anytime you need!

                                                  Features & Amenities

                                                  Pets
                                                  • Cats Allowed
                                                    Rent: $10. Restrictions: Up to two pets are allowed per apartment home with a combined weight limit of no more than 80 pounds. Additional pet fees and pet rent may be assessed based on the FidoScore determined by PetScreeningâ„¢. Please call our leasing office for Pet Policy
                                                    Less Info
                                                    More Info
                                                  • Dogs Allowed
                                                    Rent: $10. Restrictions: Up to two pets are allowed per apartment home with a combined weight limit of no more than 80 pounds. Additional pet fees and pet rent may be assessed based on the FidoScore determined by PetScreeningâ„¢. Please call our leasing office for Pet Policy
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • Amazon Hub Package Lockers
                                                  • Cafe with Wi-Fi Access
                                                  • Car Charging Stations
                                                  • Children's Activity and Fitness Center
                                                  • Clubhouse
                                                  • Coffee Bar
                                                  • Controlled Access
                                                  • Dry Spa
                                                  • Elevator
                                                  • Fitness Center
                                                  • Gas Grills
                                                  • Media Center or Movie Theater
                                                  • Model Home to View
                                                  • Monthly Resident Events
                                                  • On-Site Maintenance
                                                  • On-Site Management
                                                  • Online Maintenance Requests
                                                  • Online Payments Accepted
                                                  • Open Living Room
                                                  • Pampering Pet Spa
                                                  • Pet Park
                                                  • Pool
                                                  • Poolside Fireplace
                                                  • Pre-qualified Renter's Insurance Available
                                                  • Resident Car Care Center
                                                  • Resident Lounge and Sitting Room
                                                  • Shuffle Board Court
                                                  • Smoke Free Buildings
                                                  • Summer Kitchen
                                                  • Valet Trash Service
                                                  • Wi-Fi in Common Areas
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                                                  Leasing

                                                  Take cutting edge amenities, mix them with stellar services, and you ll get a home that is both vibrant and comfortable. Carastone Apartments are all about indulgence, about the ability to fulfill your desires and wrap you in luxury. When you rent one of our apartments in Steele Creek, you open the door to spacious floor plans, lavish commodities, and an impressive host of lifestyle-centered areas.Picture all the excitement you ll enjoy lounging on the expansive sundeck of our sparkling swimming pool, sipping a gourmet cup of coffee in the clubhouse, or renting the movie theater for a private screening. Envision the unparalleled convenience provided by the car care center, online payment platform, electric car charging stations, and valet trash services. Then turn your attention towards the gorgeous interiors of our luxury apartments in Charlotte, NC.Fall in love with their premium finishes, including brushed nickel accents, hardwood shaker-style cabinetry, faux-wood plank flooring, and mosaic kitchen backsplashes. You will also find elegant bedrooms, spa-inspired bathrooms, and delightful patios/ balconies, along with generous closet space, programmable digital thermostats, and USB port outlets.Located off Steele Creek Road, Carastone is steps away from so many employers you will hardly call your ride to work a commute. Our community neighbors tens of companies and provides stress-free access to the Charlotte Premium Outlets and Carowinds. Downtown Charlotte is also close by, so you are never far from its main attractions. Contact us to learn more about our apartments in Steele Creek. Your new home is one phone call away!
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Ari Apartment Management

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                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  How is Carastone Apartments Rated?
                                                  Based on 73 number of votes by renters, Carastone Apartments is currently rated 4.1 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Carastone Apartments?
                                                  Carastone Apartments is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Carastone Apartments is rated 4/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                  What are noise levels like at Carastone Apartments?
                                                  Carastone Apartments is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                  How safe is Carastone Apartments?
                                                  Carastone Apartments is rated 3.3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                  How satisfied are residents with the neighborhood?
                                                  Carastone Apartments is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  How satisfied are residents with the staff at Carastone Apartments?
                                                  Carastone Apartments is rated 4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 50% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 21.25 days to their community reviews in the past year.
                                                  Who manages Carastone Apartments?
                                                  Ari Apartment Management
                                                  What is the pet policy at Carastone Apartments?
                                                  Cats Allowed
                                                  Rent: $10
                                                  Restrictions: Up to two pets are allowed per apartment home with a combined weight limit of no more than 80 pounds. Additional pet fees and pet rent may be assessed based on the FidoScore determined by PetScreeningâ„¢. Please call our leasing office for Pet Policy
                                                  Dogs Allowed
                                                  Rent: $10
                                                  Restrictions: Up to two pets are allowed per apartment home with a combined weight limit of no more than 80 pounds. Additional pet fees and pet rent may be assessed based on the FidoScore determined by PetScreeningâ„¢. Please call our leasing office for Pet Policy
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths
                                                  What is the move-in special?
                                                  Limited-Time Offer: ONE MONTH FREE on all unit types! (Terms and conditions apply. Call for details.)

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                                                  Carastone Apartments is a 802 - 1,311 sq. ft. apartment in Charlotte in zip code 28273. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,328. Nearby cities include Charlotteq, Matthews, Pineville, Mount Holly, and Belmont.

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