Number of reviews in the past 365 days | N/A |
Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
Contact Property
Lerner Excelsior Tower
5800 Quantrell Avenue
Alexandria, VA 22312
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | N/A |
Percentage of reviews responded to | N/A |
Average time to respond to reviews | N/A |
Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to discuss this with you. Please reach out to us at (703) 436-5795 at your earliest convenience to discuss how we can turn your experience into a positive one.
Dear Resident, Thank you for leaving this great feedback! We are so happy to hear you are enjoying your home and community. We will be sure to thank the team for providing you with excellent service! Thanks for calling Lerner Excelsior Tower your home. Sincerely, Lerner Management
Dear Resident, At Lerner Residential our primary goal is to provide exceptional customer service to our residents and guests. Therefore, we value all feedback whether positive or negative, and view it as an opportunity to improve our customer service. We sincerely apologize that your expectations have not been met and look forward to the opportunity to correct this matter. Please contact [email protected] with your preferred method of contact. Thank you for choosing to make Lerner Excelsior Tower your home. Sincerely, Lerner Management.
Dear Resident, Thank you for your review! Thank you so much for taking the time to share this feedback with others. We do take pride in our community and our great team. We will be sure to thank our staff for providing you with exceptional service. We look forward to many years to come! Sincerely, Lerner Management.
We could not be more thrilled to hear about your wonderful experience! We will be sure to thank the team for providing you with exceptional service. Thank you for leaving us such a great review and for calling Excelsior Tower your home. We look forward to many years to come! Sincerely, Lerner Management.
Thank you for the outstanding review! We are thrilled to hear that you enjoy living at Excelsior Tower and are proud to call it your home. Sincerely, Lerner Management
Dear Resident, Thank you for taking the time to share your thoughts. We are happy to hear that the issues have been resolved in your apartment home. We work hard to make sure that all of our residents have a positive experience. Thanks for sharing your feedback and calling Lerner Lerner Excelsior Tower your home! Sincerely, Lerner Management
Thank you so much for the review! We're so happy you can call Excelsior Tower your home! Sincerely, Lerner Management
Dear Resident, Thank you for taking the time to share your feedback! We will be sure to let our maintenance staff and our management staff know they have done a great job. We are thrilled to know that you love living Lerner. Thank you for calling Lerner Excelsior Tower home! Sincerely, Lerner Management
Dear Resident, Thank you for posting a review as well as addressing your concerns. We'll be sure to share this message with our team. We encourage you to contact our community manager directly at 703-436-5795 to discuss rental rates and current specials for resident referrals. Our goal is to help all residents enjoy comfort and peace of mind. Sincerely, Lerner Management
Dear Resident, We can understand how frustrating this experience must be. Unfortunately, our system does not recognize the name you have provided as a current resident. We encourage you to contact [email protected] This way, a member of our management team can work with you and address each of your items of concern as we do not take these matters lightly. We look forward to hearing from you. Sincerely, Lerner Management
Dear Excelsior resident, We are sorry that you have been inconvenienced by pest issues. For immediate assistance with this challenge, the Community Manager can be reached directly via [email protected] Sincerely, Lerner Management.
Dear Resident, Thank you so much for this 5-Star review! We are happy that you are enjoying the Lerner Excelsior Towers community! Sincerely, Lerner Management
Dear Resident, We are very sorry to hear that your experience has not met your expectations. We would like the opportunity to discuss this with you further to make sure these items have been resolved or can be resolved. Please feel free to contact us directly by calling our office at (703) 941-2800. Thank you and we look forward to hearing from you soon. Sincerely, Lerner Management
Dear Resident, It's great to hear how much you enjoy your home here at Excelsior Tower! Thanks for the 4-Star review! Sincerely, Lerner Management
Dear Resident, We are so thrilled to hear of your wonderful experience with us! Thank you so much for taking the time to share this feedback with others. We do take pride in our community and our great team.Thanks for calling Lerner Excelsior Tower home. We look forward to many years to come! Sincerely, Lerner Management
Dear Resident, Thank you for this awesome review! We couldn't be happier to hear how much you, your friends, and family are enjoying your home. We will be sure to send your feedback to our team. Thanks for calling Lerner Excelsior Tower home! Sincerely, Lerner Management
Dear Resident, Thank you for the positive review! We are happy to hear that you like your apartment home and community overall! We will be sure to thank our staff for providing you with quick and excellent service as well. Thanks for calling Lerner Excelsior Tower your home! Sincerely, Lerner Management
Dear Resident, Thank you for posting a thorough review of Excelsior Tower. We are happy to know that William, Mike, and our Maintenance Team made your transition a positive one. Please let us know if you have any questions or concerns. Sincerely, Lerner Management
Dear Resident, Thank you for taking the time to share your thoughts. We are thrilled to hear that you are happy with the staff and the community! We work hard to make sure that all of our residents have a positive experience. Thanks for recommending us and calling Lerner Excelsior Towers your home! Sincerely, Lerner Management
Dear Resident, We are thrilled to hear of your wonderful experience! We could not be more proud of our team for exceeding your expectations and making you feel right at home! We sincerely thank you for taking the time to rate us. We look forward to many years to come! Sincerely, Lerner Management
Dear Resident, We can understand how frustrating this experience must be. Unfortunately, our system does not recognize the name you have provided. We encourage you to contact [email protected] This way, a member of our management team can work with you and address each of your items of concern as we do not take these matters lightly. We look forward to hearing from you. Sincerely, Lerner Management
We truly appreciate the magnificent review! We're extremely appreciative of Tracy and everything she does, her work surely does not go unnoticed. Thank you for calling Excelsior Tower your home! Sincerely, Lerner Management
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Located in highly sought-after Alexandria City, Excelsior Tower offers an extensively renovated, elegant high-rise community with breathtaking views of the Washington D.C area. Brand new five-star amenities like state of the art fitness center, billiards room and cyber lounge with WiFi, separate Excelsior Tower from surrounding communities. Not to mention the convenience of nearby boutiques and restaurants in Old Town Alexandria and easy access to I-395 and I-495. You'll be impressed with the newly renovated apartments with granite countertops, maple cabinets, washer and dryer and much, much more! And, if that weren't enough, gas and electric utilities are included in the rent! Come experience Excelsior Tower where value and luxury result in an unbeatable combination.
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Contact Property
Lerner Excelsior Tower
5800 Quantrell Avenue
Alexandria, VA 22312