Mason Avenue Apartments
#3,151 #16 #224

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Mason Avenue Apartments

8 East Monroe Avenue, Alexandria, VA 22301
(103 Reviews & Surveys)
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"So far so good! However, I'm having issues in the laundry room, as the cats machine cannot" ...
$1,425 - $1,575/mo
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Floor Plans & Pricing

1 Bedroom

1BR C

1 Bed, 1 Bath | 600 sq. ft.

$1,425 - $1,575

2 Available Units

See Floor Plan Details

1BR B

1 Bed, 1 Bath

Not Available

See Floor Plan Details

1BR A

1 Bed, 1 Bath

Not Available

See Floor Plan Details

2 Bedrooms

2BR

2 Beds, 1 Bath | 750 sq. ft.

Not Available

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

B+

Review Ratings

Noise

4.0

Grounds

3.9

Safety

3.1

Office Staff

3.7

Maintenance

3.4

Neighborhood

4.7

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

6

Manager’s Review Engagement

A+

Percentage of reviews responded to

100%

Manager’s Review Reply Time

B

Average time to respond to reviews

13.33 days

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Mason Avenue Apartments Reviews

(18)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

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Resident 1053736

Verified Resident 1999 - 2023

11/14/2023

We went through many bldg. managements. Each time management switched there was a hugh increase in rent. For the development I think the rent is very high. I also believe we need the doors secured for the safety of the neighborhood.

    Updated Review

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    Resident 1174438

    Verified Resident 2023

    9/25/2023

    It is pretty good except for the app says maintenance requests will be addressed within three business days but I had to call and check at least a week later to see what was going on. Other than that, move-in process was smooth, they forgot… See More >
      Manager

      9/26/2023

      Mason Avenue
      Thank you for sharing your experience. We're glad to hear that you found the move-in process smooth and the apartment clean upon your arrival. We apologize for any inconvenience you've experienced with the maintenance request and key issue. We aim to provide a seamless experience for our residents. Your feedback helps us to improve and ensure that these issues don't persist. Please feel free to reach out to Rebecca McDonald at (571) 360-3571 or bonaventurelistens@bonaventure.com if you need any further assistance. We appreciate your residency at Mason Avenue Apartments.
      Review Author Icon

      Resident 1174669

      Verified Resident 2023

      8/28/2023

      I have lived here under a month so I am not able to give much of my expertise at this time. This community seems to be family oriented and relaxed. Public transportation is readily accessible and there are a lot of locations with in walking… See More >
        Manager

        8/29/2023

        Mason Avenue
        Thank you for taking the time to leave a review. We're glad to hear that you are enjoying your time at Mason Avenue Apartments so far. We take pride in providing a family-oriented and relaxed community for our residents. Our convenient location and accessibility to public transportation are definitely a plus. Thank you for choosing to make our community your home. - Rebecca McDonald, (571) 360-3571 or bonaventurelistens@bonaventure.com

        Updated Review

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        Resident 1107020

        Verified Resident 2023

        8/21/2023

        The place is nice and safe even tho it's old. It's pretty clear it's well maintain. If you are used to live a not so fancy without all the amenities such us pool, gym and other things Mason is not your place. But guarantee you… See More >
          Manager

          8/22/2023

          Mason Avenue
          We appreciate your feedback! We're glad to hear that you find Mason Avenue Apartments to be a nice and safe community, as we take pride in maintaining our community to the best of our abilities. If you ever experience any issues, please don't hesitate to reach out to us.Thank you for choosing Mason Avenue Apartments as your home! -Rebecca McDonald, (571) 360-3571, bonaventurelistens@bonaventure.com
          Review Author Icon

          Resident 1170676

          Verified Resident 2023

          8/15/2023

          So far so good! However, I'm having issues in the laundry room, as the cats machine cannot connect online or will not accept my card. I also have found 2 cockroaches so far since I moved in less than a week ago. Other than these… See More >
            Manager

            8/16/2023

            Mason Avenue
            Thank you for taking the time to leave a review, we appreciate your feedback! We're glad to hear that you're comfortable in our community. However, we apologize for the issues you've experienced in the laundry room and with pests. Please know that we take these issues seriously, at your convenience reach out either to Rebecca McDonald at (571) 360-3571 or bonaventurelistens@bonaventure.com. Thank you for choosing Mason Avenue Apartments as your home!

            Updated Review

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            Resident 950325

            Verified Resident 2021 - 2023

            8/13/2023

            I actually really like the apartment and where it's located but the rodent and pest problem is out of control. It seems like management doesn't want to spend any money to fix the problem but only put a Band-Aid.

              Manager

              8/15/2023

              Mason Avenue
              Thank you for taking the time to leave a review. We're glad to hear that you like our location and apartment. However, we apologize for the inconvenience caused by the pest issue. Please know that we take this issue seriously and are taking steps to address it. Please email us at bonaventurelistens@bonaventure.com so we can work on finding solutions. Thank you for bringing this to our attention and giving us the opportunity to improve.

              Updated Review

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              Resident 868588

              Verified Resident 2019 - 2023

              2/7/2023

              Residents are lovely. The apartment itself is a good size. The location is probably my favorite part. I'd love to see a bit more care taken with upkeep and the office staff could definitely do a much better job of communicating with the residents. There… See More >
                Manager

                2/8/2023

                Mason Avenue
                Thank you for taking a moment to provide this feedback about Mason Avenue Apartments. It's great that you've enjoyed your experience here for the most part. We've taken note of your feedback and will use it in our continued efforts to make our community the very best it can be. Thank you again for the review and don't hesitate to contact us at bonaventurelistens@bonaventure.com to discuss it in detail.

                Updated Review

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                Resident 966001

                Verified Resident 2008 - 2022

                12/9/2022

                It's been about 4 owners since I moved here in 2008. I've been safe, don't own an automobile; I live alone and it's fast and easy to get to shopping, drug stores, great restaurants, parks, library, community center, etc. I love living here!

                  Manager

                  12/12/2022

                  Mason Avenue
                  A community is only as good as its residents so thank you so much for being an amazing resident here at Mason Avenue Apartments! We are so happy you love your home ??
                  Review Author Icon

                  Resident 1045986

                  Verified Resident 2020 - 2022

                  7/18/2022

                  You get what you pay for but even this place is hardly worth the cheaper rent. There are roaches all over the hall ways that management doesn't seem to care much about. The laundry units are barely functioning. Hope nothing breaks in your apartment because… See More >
                    Manager

                    7/19/2022

                    Mason Avenue
                    We are sorry to see that you have not had the positive experience that we seek to provide all our residents. We would like the opportunity to speak with you personally and ask that you email us at bonaventurelistens@bonaventure.com so that we may have an opportunity to address your concerns. Thank you.
                    Review Author Icon

                    Resident 982316

                    Verified Resident 2021

                    12/17/2021

                    Community is very nice and apartment is great location is nice can go anywhere in the community and meet new people very well kept would recommend a friend I they had any availability nice and quiet location

                      Manager

                      12/20/2021

                      Mason Avenue
                      Thank you for your four-star rating. We're happy to hear that you enjoy everything we have to offer at Mason Avenue Apartments.
                      Review Author Icon

                      Resident 973866

                      Verified Resident 2021

                      11/19/2021

                      The building is always dirty with trash in the hallways and stairs. It has a foul odor and some people don't clean after their dogs poop. No matter how clean we keep our apartment, roaches still come in because of dirty neighbors. We also saw… See More >
                        Manager

                        11/22/2021

                        Mason Avenue
                        Thank you for reviewing. We are sorry to hear that our community has room for improvement when it comes to tidiness. When you have a moment, please connect with our team at bonaventurelistens@bonaventure.com to share some additional details. We appreciate the opportunity to improve your satisfaction with your home.
                        Review Author Icon

                        Resident 953932

                        Verified Resident 2021

                        10/4/2021

                        I have loved the friendliness of the neighbors, but the grounds are not kept up. The building always has a dirty carpet smell. The laundry room has lots of old exposed wires, which are a hazard. The building is okay, but my experience has been… See More >
                          Manager

                          10/5/2021

                          Mason Avenue Apartments
                          Thank you for reviewing us. We’re happy to hear that you enjoy our friendly community, but we want you to be completely satisfied at at Mason Avenue Apartments. We always strive to do better so we will take your concerns seriously. Feel free to contact us at bonaventurelistens@bonaventure.com to discuss the issues you mentioned.
                          Review Author Icon

                          anonymous

                          prospectiveVisited 2021

                          9/5/2021

                          The people in this complex throw their trash all over the park. I’d never want to live with such horrible people that have no regard for their community. This complex really is out of place in an otherwise great community and attracts a rough crowd.… See More >
                            Manager

                            9/7/2021

                            Mason Avenue Apartments
                            Thank you for bringing this to our attention. We're always open to resident feedback, including when it concerns unsatisfactory conditions around the community. We ask that you contact us directly to discuss what you've observed and how we can improve. We can be reached at bonaventurelistens@bonaventure.com. Thank you.
                            Review Author Icon

                            Resident 944988

                            Verified Resident 2021

                            8/29/2021

                            Throughout the application and moving process everyone in the management team that I've interacted with has been really accommodating and communicative. The community is nice, the apartments are clean, the residents have been friendly, what more can you ask for?

                              Manager

                              8/30/2021

                              Mason Avenue Apartments
                              Thank you for the five-star rating and positive review. We are so happy to hear that our staff helped you make a smooth transition to your new home. We're thrilled to know that you enjoy everything we have to offer at Mason Avenue Apartments.
                              Review Author Icon

                              anonymous

                              Resident 2018 - 2021

                              8/11/2021

                              I would never recommend this apartment complex to anyone. New management (Bonaventure) is neglectful. They do not respond to maintenance requests and they have made moving out a complete nightmare. They will not allow you a direct line to the leasing office and instead will… See More >
                                Manager

                                8/12/2021

                                Mason Avenue Apartments
                                We’re very sorry to receive this feedback and would like to take immediate steps to address your concerns. We value our relationship with our residents as well as their comfort and well-being. That said, if you feel you have not been receiving courteous, professional service or adequate attention to your concerns, then we want to know about it. We kindly ask that you please reach out to us directly at bonaventurelistens@bonaventure.com so we can further investigate these matters. Thank you.
                                Review Author Icon

                                Resident 901431

                                Verified Resident 2021

                                5/7/2021

                                I don't have much experience I just think Rebecca needs help it seems like she's by herself. The apartments are okay for your new place could be better in size and interior but it's nice and it's a nice neighborhood so far.

                                  Manager

                                  5/17/2021

                                  Mason Avenue Apartments
                                  Hello and thank you for your review of Mason Avenue Apartments. It’s great to know that you’re enjoying our neighborhood and your experience overall. Of course, we recognize that you feel there is some room for improvement. We certainly appreciate your feedback and welcome your suggestions. Kindly send an email to bonaventurelistens@bonaventure.com so that we can discuss your review with you directly. Thank you.
                                  Review Author Icon

                                  Resident 898875

                                  Verified Resident 2020 - 2021

                                  4/30/2021

                                  great experience. the place is familiar quiet. highly recommended for people who like to go out on foot. The children's play area gives this place a little extra. serviced public transport is a big plus.

                                    Manager

                                    5/17/2021

                                    Mason Avenue Apartments
                                    Thank you so much for your five-star rating of Mason Avenue Apartments! We always love receiving such positive feedback about our community. We couldn’t be happier that you’re satisfied with our family-friendly amenities and convenient location near public transportation. Have a great day!
                                    Review Author Icon

                                    anonymous

                                    Resident 2017 - 2021

                                    4/6/2021

                                    The neighborhood is quiet and family oriented. It’s walking distance to schools, restaurants, and stores. The parking lot spaces are not included with rent, but street parking is free and easy. The apartment units are pretty basic, no frills. The units have window air conditioners… See More >
                                      Manager

                                      5/17/2021

                                      Mason Avenue Apartments
                                      We appreciate you taking the time to provide this insight into your time with us. We’re happy to know that you’re enjoying our family-friendly neighborhood and convenient location. However, we regret that you’re contending with a few issues that are interrupting your otherwise positive experience. We would be more than happy to discuss your concerns about our maintenance service and take a second look at any open requests. Please send an email to us at bonaventurelistens@bonaventure.com at your earliest convenience. Thank you.

                                      Features & Amenities

                                      Laundry
                                      • Laundry On-Site
                                      Parking
                                      • Street Parking Available
                                      Pets
                                      • Select for 2nd Pet in household Allowed
                                        Pet Limit: 1
                                        Less Info
                                        More Info
                                      • Select for 1st Pet in Household Allowed
                                        Pet Limit: 1
                                        Less Info
                                        More Info
                                      • Animal type not listed Allowed
                                      Other
                                      • 24-Hour Management Availability
                                      • Air Conditioner
                                      • Classic Brick Architecture
                                      • Controlled Access
                                      • Fully Equipped Kitchens
                                      • Low Deposit Options
                                      • Online and Credit Card Payments Accepted
                                      • Pets Allowed
                                      • Playground
                                      • Professional Management
                                      • Short Term Lease Available
                                      • Wood Floors
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                                      Leasing

                                      Mason Avenue is Bonaventure s newest addition! This pet friendly community offers one- and two-bedroom apartment homes located in the heart of Del Ray. Its desirable location offers walking distance to retail and dining. As well as easy access to the Potomac Yard, Old Town Alexandria, The Wharf, National Mall and entrances to the George Washington Parkway, I-395, I-495 and the metro station. Find your next great apartment home in the center of it all!
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                                      This community is managed by

                                      Bonaventure

                                      A
                                      A
                                      Communities
                                      34

                                      Questions & Answers (0)

                                      Frequently Asked

                                      How is Mason Avenue Apartments Rated?
                                      Based on 103 number of votes by renters, Mason Avenue Apartments is currently rated 3.7 out of 5 stars.
                                      How satisfied are residents with the upkeep and overall appearance of the grounds at Mason Avenue Apartments?
                                      Mason Avenue Apartments is rated 3.9/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                      How effective was the maintenance team when resolving your problem?
                                      Mason Avenue Apartments is rated 3.4/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                      What are noise levels like at Mason Avenue Apartments?
                                      Mason Avenue Apartments is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                      How safe is Mason Avenue Apartments?
                                      Mason Avenue Apartments is rated 3.1/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                      How satisfied are residents with the neighborhood?
                                      Mason Avenue Apartments is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                      How satisfied are residents with the staff at Mason Avenue Apartments?
                                      Mason Avenue Apartments is rated 3.7/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                      How often does management engage with reviews?
                                      Managers have responded to 100% of their community reviews in the past year.
                                      How quickly does management engage with reviews?
                                      Managers have replied within 13.33 days to their community reviews in the past year.
                                      Who manages Mason Avenue Apartments?
                                      Bonaventure
                                      What is the pet policy at Mason Avenue Apartments?
                                      Select for 2nd Pet in household Allowed
                                      Pet Limit: 1
                                      Select for 1st Pet in Household Allowed
                                      Pet Limit: 1
                                      Animal type not listed Allowed
                                      What types of floor plans are available?
                                      1 Bed, 1 Bath
                                      2 Beds, 1 Bath

                                      Contact Property

                                      Mason Avenue Apartments

                                      February 2024

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                                      Beds

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                                      Baths

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                                      Mason Avenue Apartments is a 600 - 750 sq. ft. apartment in Alexandria in zip code 22301. This community has a 1 - 2 Beds, 1 Bath, and is for rent for $1,425 - $1,575. Nearby cities include National Harbor, Arlington, Oxon Hill, Springfield, and Annandale.

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