Park Vue of Alexandria
Verified Resident 292279
vrp · 2016 - 2018
As I mentioned in my prior survey. The air conditioning problem and the way it was, or rather wasn't addressed this year is completely unacceptable. In April, nearly a week went by, with temperatures soaring into the 80s-90s and residents having to stay at loved one's homes or even rent a hotel to escape the heat. This is beyond unacceptable and MUST be remedied. Elderly residents were observed by staff AND other residents collapsing in common areas or being VERY dizzy. Imagine if any one of these people had died of heatstroke or other heat related conditions? What does this say about Park Vue and the way they see/treat residents? When the A/C was finally turned on, promises of working to change the policy of having the city of Alexandria dictate when the A/C should be turned on went completely ignored and swept under the rug. This is absolutely unacceptable to us as tax payers and tenants. Blaming the city of Alexandria and then doing nothing to solve this problem is not addressing the issue. Numerous other residents spoken to said they would NOT be renewing their leases or outright breaking them because of this. If Park Vue and Ross Management Services are serious about this property they MUST work vigorously to change this and not have it be a recurring, yearly ordeal (the same thing happened in Spring of 2017).
Park Vue of Alexandria Manager
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