The staff is ever changing. There have been 4 different property managers since I came in 2017. It's hard to get consistent and organized leadership. Maintenance isn't on it like they used to be. I've had rodent issues (mice). Was relocated to a handicap unit and didn't know until the day before I moved in that it was an ADA unit. It wasn't cleaned prior to me coming and had a host of maintenance issues. To this day it smells like cigarettes and I don't smoke. The emergency maintenance number doesn't work. You can't ever speak to someone directly at the rental office. Messages are returned a day + later. There's mold issues in the stairwells. BAD mold issues. Visible green and black mold. Trash all over outside and inside the building. There are tons of improvements that could be made. Overall, I do feel safe so that's a plus.
Manager
6/26/2020
The Encore
We are sorry to see this. We value our residents, and want to work through your concerns immediately. Please contact us at bonaventurelistens@bonaventure.com at your earliest convenience. We look forward to hearing from you.