B-

Serrano Apartments

5535 Columbia Pike, Arlington, VA 22204
5535 Columbia Pike, Arlington, VA 22204

Resident of this community?

Tell us what you think!

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade N/A

Ratings & Reviews (145 Reviews)

Filter
  • 5 out of 5
  • 4 out of 5
  • 3 out of 5
  • 2 out of 5
  • 1 out of 5
No reviews match your search.
AVERAGE RATING
See Rating Breakdown
Noise
Maintenance
Safety
Grounds
Office Staff
Serrano Apartments Manager

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 785170 2018 - 2020 Recommended

Updated 06/29/2020

Reviewed 06/29/2020

.No complaints Pleasant experience. But tenants need to be more responsible with ,trash disposal in trash room.,and children running down the hallways and visitor passes should upgraded for tenants that are disable with handicapped placards Wirth no vehicles. See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 757757 2020 Recommended

Updated 06/26/2020

Reviewed 04/06/2020

I've only resided here for 6 months. It has had its up and downs. Minor repairs were handled immediately. As issues arose, since the covid19 responses were a bit slower. Overall things were handled completely. See More
Serrano Apartments Manager23/23/2020

Thank you for your feedback, we are pleased to provide a wonderful service. We appreciate your residency at Serrano.

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 779010 2014 - 2020 Not Recommended

Updated 06/12/2020

Reviewed 06/12/2020

Not good at all, the management are not friendly at all the rent is to Maintaince take to long to come to the unit to repair anyThing broken, soon ill will move out to a different atmosphere and safe place to live with a family. See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 767603 2014 - 2020 Recommended

Updated 05/10/2020

Reviewed 05/10/2020

These apartments are very nice, they are very spacious and they have a good all around and they are very welcoming to all the people who visit them. They have a nice swimming pool. Est? muy cerca las tiendas de comida
Serrano Apartments Manager26/26/2020

Thank you for your feedback. We appreciate your residency at Serrano.

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 766430 2015 - 2020 Recommended

Updated 05/06/2020

Reviewed 05/06/2020

The Serrano apartment is an excellent community, cleaned,comfortable, and quiet. spacious rooms and bedrooms, also has several closets and are very spacious. I think you will hardly find another apartment company with all these comfort.
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 766411 2015 - 2020 Recommended

Updated 05/06/2020

Reviewed 05/06/2020

Good apt and community I like it [email protected]@[email protected] Very much&hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh See More
Serrano Apartments Manager26/26/2020

Thank you for your feedback. We appreciate your residency at Serrano.

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 748827 2011 - 2020 Recommended

Updated 04/20/2020

Reviewed 03/02/2020

not bad not bad not bad not bad not bad not bad not bad not bad not bad not bad not bad not bad not bad not bad not bad not bad not bad not bad not bad not bad not bad not bad not bad… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 758291 2019 - 2020 Not Recommended

Updated 04/08/2020

Reviewed 04/08/2020

It has not been so good because when I come from work there are no parking spaces available I should pass the crane 24 hours It has not been so good because when I come from work there are no parking spaces available, I should pass… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 754173 2016 - 2020 Recommended

Updated 03/20/2020

Reviewed 03/20/2020

I enjoy living in this neighborhood. I feel safe here and get along great with my neighbors. The staff for Serrano is very helpful, courteous and accessible. All the shopping that you need is in walking distance.
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 507543 2015 - 2020 Not Recommended

Updated 03/18/2020

Reviewed 09/17/2018

The location is everything, the building is very old, mice and roach problem. The inside of the building is not kept very clean. The apartment sizes and closet space is one of the only reasons I still reside here
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 751047 2020 Not Recommended

Updated 03/09/2020

Reviewed 03/09/2020

In the first week upon moving in, we had 2 packages stolen, discovered there was a rodent issue in the entire building & had to wait more than a week for maintenance to try to fix the issue. We recently asked for them to fix an… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 739557 2020 Recommended

Updated 03/09/2020

Reviewed 01/27/2020

So far not completely satisfied with maintenance. Office staff very professional and communication is good. I am handicapped and have requested additional services, but microwave is regular. I ve had several visits from different maintenance staff but no results. I have a meal plan delivered to… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 526347 2019 - 2020 Recommended

Updated 03/09/2020

Reviewed 08/12/2018

It is somewhat good but most of the time we smell tobaco smoke and look like drug on the lower entrance corridor. and the cleaners should give more attention for this area because I sow spells and trash on the floor for at least 3 to… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 652427 2017 - 2020 Recommended

Updated 02/28/2020

Reviewed 06/13/2019

Lots of things getting improved. We want playground in the compound for our kids. Some residents are soliciting around the facility and lobby area asking for money and cigarettes and pleas address the issue. We for our kids in their way out and in from school… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 747278 2019 - 2020 Recommended

Updated 02/24/2020

Reviewed 02/24/2020

I'm very familiar with the area and the community. I lived at Wildwood Park Apartments on 5550 Columbia Pike for 13 years and it's right across my current apartment here in Serrano Apartments. The community or tenants are friendly and it give me a sense of… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 326346 2014 - 2020 Not Recommended

Updated 02/06/2020

Reviewed 03/29/2017

They only show what we want to see. Don't forget this is where you are going to call home. We have to pay for the parking too. We have to pay for others people utilities when we were on vacation. The office staff is very bad… See More
Serrano Apartments Manager31/31/2017

We're sorry to read this negative review. We strive to provide a warm and inviting community for all our residents to enjoy, but we apologize if this was not your experience. We would be happy to address your concerns, please stop by our office to chat with our community manager!

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
[email protected] • Resident 2019 Recommended

Updated 12/05/2019

Reviewed 12/05/2019

I love the Serrano. The new Manager is great, Ms. Alby Cruz. Me and my neighbors always talk about all the positive things she has done since get got there. She's treats everyone with respect and understand our frustrations with Maintence and rent increases. I recommend… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 717266 2019 Recommended

Updated 11/13/2019

Reviewed 11/13/2019

I have good experience this community. I like the community very much. Nice apartment. I like the bed room, the closet, kitchen and dining room. Most of the floor is not clean and smell to bad. First floor is clean but other is bad.
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 280161 2011 - 2019 Recommended

Updated 11/12/2019

Reviewed 10/31/2016

What I look in the apartment I got everything. You get normal wear and tear of spending long time in one apartment unit but that's trade off between running and walking. Overall we are satisfied staying at this place and thanks to the place for accommodating… See More
Serrano Apartments Manager03/27/2017

Thank you for your feedback! We're pleased to hear that you are enjoying your decision to call Serrano Apartments home. We take community cleanliness very seriously and appreciate you bringing this to our attention. Please come by our office if you have any additional questions or concerns!

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 477763 2018 - 2019 Not Recommended

Updated 11/09/2019

Reviewed 04/18/2018

The apartments here are very spacious and leave a lot of space for children to play but the staff is my main concern. Many of the staff members that help with maintenance are nice but the majority management team in the main office aren't. While some… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 704839 2016 - 2019 Recommended

Updated 10/09/2019

Reviewed 10/09/2019

In general it's been positive. Only recently have I had an issue with one member of the office staff. Its been inconsistent. I've spoken to someone about it and it stopped for 2 months, but it' started again. See More
Serrano Apartments Manager03/03/2019

We appreciate your four-star review of Serrano Apartments! We're happy to hear that despite the occasional concern, your experience has been overall positive. If you're encountering ongoing issues, please stop by our leasing office to speak with our manager. Thank you.

How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 449121 2017 - 2019 Recommended

Updated 08/30/2019

Reviewed 02/05/2018

Property has ample on sight parking. Staff is friendly and responds promptly to work requests. Property within reasonable distance to several useful/necessary business, such as Giant, Harris Teeter, Aldi, CVS, Trader Joes, Dairy Queen, my doctor, Target, 7 corners shopping area, low priced gas stations, newly… See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 478245 2015 - 2019 Recommended

Updated 06/03/2019

Reviewed 04/19/2018

Lot of storage space is there in the apartment. Pet friendly community. It has a large swimming pool. Well lit apartments. well connected by bus and and metro is very close by. Very helpful office and maintenance staff. See More
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 639392 2018 - 2019 Not Recommended

Updated 05/13/2019

Reviewed 05/13/2019

In the first 3 months it was hard to get work done in my apartment that I reported the day after receiving my keys. Things are better now. I had some work done recently by a contractor that was half done.
How was this review?
Useful
Thanks for voting!
Report
OVERALL SCORE
See Rating Breakdown
Noise
Maintenance
Safety
Neighborhood
Grounds
Office Staff
Verified Resident 524558 2018 - 2019 Not Recommended

Updated 03/03/2019

Reviewed 08/08/2018

My experience has been absolutely awful. Basic expectations like having hot water daily or not having to reside in a roach-infested property have gone unmet. Living amongst neighbors who are loud, have multiple animals that make noise at all hours of the day and night, engage… See More
How was this review?
Useful
Thanks for voting!
Report

Features & Amenities

Laundry

  • Laundry Connections in Unit
  • Laundry On-Site
  • Laundry in Units

Disclaimer: Features and Amenities data have been collected from Internet users and may not be a reliable indicator of current or comprehensive features and amenities offered.

Pets

  • Dogs Allowed
    Deposit: Required
    Rent: Required
    Restrictions: Breed restrictions apply.
  • Cats Allowed
    Deposit: Required
    Rent: Required

Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

Floor Plans & Pricing

Studio, 1 Bathroom

  • Price

    $1,641

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    Studio

1 Bedrooms, 1 Bathroom

  • Price

    $1,573

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

1 Bedrooms, 2 Bathrooms

  • Price

    $2,695

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    1 Bedroom

2 Bedrooms, 1 Bathroom

  • Price

    $1,854

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 1.5 Bathrooms

  • Price

    $2,274

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

2 Bedrooms, 2 Bathrooms

  • Price

    $2,550

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    2 Bedrooms

3 Bedrooms, 1 Bathroom

  • Price

    $2,676

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    3 Bedrooms

3 Bedrooms, 1.5 Bathrooms

  • Price

    $2,408

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    3 Bedrooms

3 Bedrooms, 2 Bathrooms

  • Price

    $3,608

  • SQ. FT.

    N/A

  • Available
    Avail.

    N/A

  • Model

    3 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

Questions & Answers

There are no questions yet for this property!
Be the first to ask.

Your question has been submitted!

Please allow up to 24 hours for your answer to be visible to the public.

·
Type your answer:
Please allow up to 24 hours for your answer to be visible to the public.
Please allow up to 24 hours for your answer to be visible to the public.
· Just Now

Similar Properties

Image of Array at West Alex in Alexandria, VA

Array at West Alex

Alexandria, VA

Image of Pike 3400  in Arlington, VA

Pike 3400

Arlington, VA

Serrano Apartments is an apartment in Arlington in zip code 22204. This community has a Studio - 3 bedroom, 1 - 2 bathroom, and is for rent for $1,573 - $3,608. Nearby cities include Washington D.C, Falls Church, Washington, Alexandria, and Annandale. 22206, 22203, 22302, 22041, and 22201 are nearby zip codes.

  • Price

  • Sq. Ft.

  • Availability

  • Model

Serrano Apartments

Provided by Property Management

Management Photos (0)

    Provided by Other Residents

    Resident Photos (17)

    • (Resident photo uploaded on 10/08/2013) Image of Serrano Apartments in Arlington, VA
    • (Resident photo uploaded on 10/08/2013) Image of Serrano Apartments in Arlington, VA
    • (Resident photo uploaded on 10/08/2013) Image of Serrano Apartments in Arlington, VA
    • (Resident photo uploaded on 05/09/2013) Image of Serrano Apartments in Arlington, VA
    • (Resident photo uploaded on 05/06/2012) Image of Serrano Apartments in Arlington, VA
    • (Resident photo uploaded on 05/06/2012) Image of Serrano Apartments in Arlington, VA
    • (Resident photo uploaded on 05/06/2012) Image of Serrano Apartments in Arlington, VA
    • (Resident photo uploaded on 05/06/2012) Image of Serrano Apartments in Arlington, VA
    • (Resident photo uploaded on 05/06/2012) Image of Serrano Apartments in Arlington, VA
    • (Resident photo uploaded on 05/06/2012) Image of Serrano Apartments in Arlington, VA
    • (Resident photo uploaded on 11/18/2008) Image of Serrano Apartments in Arlington, VA
    • (Resident photo uploaded on 11/18/2008) Image of Serrano Apartments in Arlington, VA
    • (Resident photo uploaded on 11/18/2008) Image of Serrano Apartments in Arlington, VA
    • (Resident photo uploaded on 11/18/2008) Image of Serrano Apartments in Arlington, VA
    • (Resident photo uploaded on 10/16/2018) Image of Serrano Apartments in Arlington, VA
    • (Resident photo uploaded on 10/16/2018) Image of Serrano Apartments in Arlington, VA
    • (Resident photo uploaded on 10/16/2018) Image of Serrano Apartments in Arlington, VA
      Back To Top