Review History for anonymous

Water Park Towers


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anonymous

Resident 2010

7/24/2011

I've lived here close to a year and have two major complaints: when my lease renewal came in, it had gone up $300 a month! The agent said this was "negotiable" but who knows what that really means. I'm currently paying $2300 a month for a 2 bedroom apartment and the only reason I'm paying so much is because of the great Metro location. The other huge, major gripe - the way they partition their utilities. I don't know if this is a common practice but my previous two apts in the area were not like this. Their utilities (electricity, water, gas, sewer) for the ENTIRE COMPLEX is bundled together and then averaged out to the different units based on number of occupants and square footage. Because of this bundling, you have to go through a service provider - who demands a $5 "service charge" for paying your bill. Thanks but no thanks. I don't need to spend $60 a year on something I can do myself. The biggest annoyance though is the fact that technically I'm paying the utility bill for the complex, i.e. a/c in hallway, electricity, etc, as well as being punished for my neighbors inefficiency and the fact they leave their stuff running continuously. This means your utilities are extremely high and there's nothing you can do about it. before moving here, I never had an electricity bill above $70-80 a month. Here, I've never had electricity below $100. For a single person. I'm getting frustrated just thinking about it. This place is fine for what it is but definitely not worth the price. Which is why I'm moving.
    Manager

    7/27/2011

    Water Park Towers
    Thank you for taking the time to submit your comments regarding your utilities while living here at Water Park Towers. I am the Community Manager and want to apologize for your experience. I can understand how frustrating it can be when you feel that your utility costs are not in your direct control. I did want to address your concerns regarding the utilities and renewal process. Unfortunately this building is not sub-metered to the individual apartments so in order to allocate the proper utility costs we use a formula that takes into account your apartment size and number of people living there. Your previous apartments may have had individual meters. Our utilities are measured across several different meters that service the building and of course from several utility providers. We do subtract and pay utilities for all of the common areas including hallways, amenity spaces and vacant apartments. These calculations are tedious and are best done by an organization that specializes in this type of work. We do believe it is the best way to provide an individual utility billing for each apartment. I would be happy to review with you in more detail exactly how you utilities are calculated. Additionally I am available to discuss your lease renewal. I am willing to work with you to find the best rates possible. As this review is written anonymously I would ask that you please contact any member of our team so we can discuss your concerns further. Thank you.

    Review 22 out of 50

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