Acadia Apartments
#7,949 #4 #437

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Acadia Apartments

19900 Broad Vista Terrace, Ashburn, VA 20147
(308 Reviews)
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"The community is wonderful everyone speaks. Very nice people here unlike my last place. I " ...
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Floor Plans & Pricing

1 Bedroom

A5

1 Bed, 1 Bath | 775 sq. ft.

3 Available Units

See Floor Plan Details

A2

1 Bed, 1 Bath | 741 sq. ft.

3 Available Units

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A

1 Bed, 1 Bath | 684 sq. ft.

3 Available Units

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A9

1 Bed, 2 Baths | 1,012 sq. ft.

2 Available Units

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A8

1 Bed, 1 Bath | 911 sq. ft.

1 Available Unit

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A7

1 Bed, 1 Bath | 900 sq. ft.

1 Available Unit

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A10

1 Bed, 1 Bath | 1,014 sq. ft.

1 Available Unit

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A4

1 Bed, 1 Bath | 752 sq. ft.

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A3

1 Bed, 1 Bath | 744 sq. ft.

See Floor Plan Details

A1

1 Bed, 1 Bath | 725 sq. ft.

See Floor Plan Details

A12

1 Bed, 1 Bath | 1,083 sq. ft.

See Floor Plan Details

A6

1 Bed, 1 Bath | 899 sq. ft.

See Floor Plan Details

A13

1 Bed, 2 Baths | 1,090 sq. ft.

See Floor Plan Details

A11

1 Bed, 1 Bath | 1,078 sq. ft.

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2 Bedrooms

B

2 Beds, 2 Baths | 1,033 sq. ft.

3 Available Units

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B5

2 Beds, 2 Baths | 1,113 sq. ft.

3 Available Units

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B4

2 Beds, 2 Baths | 1,111 sq. ft.

2 Available Units

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B8

2 Beds, 2 Baths | 1,210 sq. ft.

2 Available Units

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B2

2 Beds, 2 Baths | 1,086 sq. ft.

1 Available Unit

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B7

2 Beds, 2 Baths | 1,164 sq. ft.

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B3

2 Beds, 2 Baths | 1,108 sq. ft.

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B9

2 Beds, 2 Baths | 1,288 sq. ft.

See Floor Plan Details

B1

2 Beds, 2 Baths | 1,053 sq. ft.

See Floor Plan Details

B6

2 Beds, 2 Baths | 1,152 sq. ft.

See Floor Plan Details

3 Bedrooms

C

3 Beds, 2 Baths | 1,347 sq. ft.

3 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B
B

Renter Ratings

B-

Review Ratings

Noise

3.3

Grounds

3.2

Safety

2.6

Office Staff

2.8

Maintenance

2.8

Neighborhood

3.8

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

B-

Number of reviews in the past 365 days

11

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

4.55 days

View Community Timeline
View Community Timeline

Acadia Apartments Reviews

(296)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1010368

Verified Resident ā€¢ 2021 - 2023

6/16/2023

Hearing back from a representative can sometimes be a problem, especially with maintenance requests but other than that I've had an overall great experience living here. Upon moving in, we were given a move in date and I emailed many time to get the statusā€¦Ā See More >
    Manager

    6/20/2023

    Acadia Apartments
    We appreciate that you have shared a review of your experience. We are delighted you enjoy the location and the features in your updated apartment home. However, we are disappointed by any delays with communication and your move. We look forward to earning your confidence as we strive to provide outstanding service. Please reach out anytime we can be of assistance.
    Review Author Icon

    Resident 1150836

    Verified Resident ā€¢ 2022 - 2023

    6/16/2023

    This property can not be classified as smoke free as there is consistent smoking inside and outside of apartments at all hours, to the extent that the smoke wafts into other apartments at all hours of the day. The smell is obnoxious and oftenā€¦Ā See More >
      Manager

      6/22/2023

      Acadia Apartments
      Thank you for bringing forward your concern about smoking in our community. We aim to create an environment that offers peace of mind and are saddened that odors are affecting your satisfaction. We will discuss ways to address this internally and invite you to stop by or call our office so we can discuss this in more detail.
      Review Author Icon

      anonymous

      Resident ā€¢ 2021 - 2023

      6/2/2023

      HORRIBLE

      This apartment complex is horrible! The staff is extremely lazy, incompetent, careless which shows in their lack of effort to resolve any issues and communicating with their residents. DO NOT RECOMMEND THIS PLACE!!

        Manager

        6/7/2023

        Acadia Apartments
        We appreciate your bringing forward these concerns. Our team is sorry to learn of your disappointment with our service and would like to speak with you about how we can increase your satisfaction. Please call or stop by the office so we can talk with you directly. Thank you.

        Updated Review

        Review Author Icon

        Resident 1142938

        Verified Resident ā€¢ 2019 - 2023

        5/21/2023

        No AC for over a month now. I put in a request, someone looks at the unit, says it OK, but on cools days they can't find the problem. The problem is, the AC doesn't work. Now, I understand that they are working on getting aā€¦Ā See More >
          Manager

          5/25/2023

          Acadia Apartments
          We are genuinely sorry that you have been enduring any concerns with your AC. We understand the importance of a functional AC and strive to overcome any delay in completing its repair. We are working on the problem and will be finished soon. If the matter is unresolved, please contact our regional customer care group directly at MidAtlantic@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon.
          Review Author Icon

          Resident 1136002

          Verified Resident ā€¢ 2019 - 2023

          4/30/2023

          We like living in our Acadia apt it is quite and for the most part everyone is very friendly. The only issue is the service dept can take time to get your fixes done once get started with fixes they get the job donr

            Manager

            5/4/2023

            Acadia Apartments
            Thank you for raving about our calm and welcoming community, and for your patience when our maintenance team is under a heavier workload than usual. We are glad to know they do a job well done.
            Review Author Icon

            Resident 337097

            Verified Resident ā€¢ 2023

            4/16/2023

            The community is wonderful everyone speaks. Very nice people here unlike my last place. I can't wait to hit the pools and have a BBQ. Yayyyyy. The staff are great when I have a issue they fix it. Troy, Karen, I forgot the other people'sā€¦Ā See More >
              Manager

              4/19/2023

              Acadia Apartments
              An awesome team that really cares about our residents' comfort is precisely the description we love to read! Thank you for letting us know that you enjoy the sense of community as well.
              Review Author Icon

              Resident 1131467

              Verified Resident ā€¢ 2022 - 2023

              4/14/2023

              The gates do not work, which is a safety concern for me. I have had issues with loud neighbors. I have complained several times with there being no resolution. One staff has beennvery helpful. Maintenance is very respectful.

                Manager

                4/19/2023

                Acadia Apartments
                Thank you for sharing your experience. We are glad our team members have been helpful, but we regret that the gate and neighbor concerns are impacting your peace of mind. Please call or stop by the office so we can speak with you directly about these matters.

                Updated Review

                Review Author Icon

                Resident 1016226

                Verified Resident ā€¢ 2021 - 2023

                4/7/2023

                It has been less than a great experience here. I live in a third floor loft apartment and continuously have issues with my AC. They seem to always just band-aid problems and not fix them. Also this is listed as a gated community and theā€¦Ā See More >
                  Manager

                  4/12/2023

                  Acadia Apartments
                  Hi there. We want you to be happy in our community and would love to hear more about your experience with our team. We will be glad to speak with you directly, so please contact our regional customer care group at MidAtlantic@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon. Thank you!
                  Review Author Icon

                  Resident 1129099

                  Verified Resident ā€¢ 2022 - 2023

                  4/7/2023

                  The apartment is really nice but could use a washer and dryer upgrade. I can smell cigarette smoke through the vents. However, my leasing agent Troy has outstanding customer service skills , is very attentive and does an exceptional job.

                    Manager

                    4/11/2023

                    Acadia Apartments
                    We are fortunate to have Troy on our team and appreciate your recognition of the outstanding service you have received. We will be sure to consider your feedback regarding laundry appliance updates and invite you to please contact us in the office if there is anything else we can do for you.
                    Review Author Icon

                    Cheyenne_S754

                    Resident ā€¢ 2021 - 2023

                    4/6/2023

                    Pick literally anywhere else.

                    Please please please do not live here. Especially if you have kids. Hereā€™s a small list of some reasons why. 1.You CANNOT control your own AC or Heat. They turn it on when they feel it is necessary. It has been 85-90 degrees in myā€¦Ā See More >
                      Manager

                      4/12/2023

                      Acadia Apartments
                      While we are glad to know Troy and Karen have earned your respect, we are sorry if the fire department or your neighbors or our other team members have not performed at the standard you prefer. We will be grateful to hear more about your experience with our team, as we do not condone the behavior you mentioned, nor is that typical in the feedback we receive. Please call our management team at your earliest convenience so we can better understand your perspective.
                      Review Author Icon

                      Resident 1126859

                      Verified Resident ā€¢ 2022 - 2023

                      3/31/2023

                      We moved in our unit at the end of Oct 2023. I feel like there have been a few concerns and inconsistencies since our move-in. We've had maintenance issues that have either not been addressed or required a lot of phone calls/emails to property management.ā€¦Ā See More >
                        Manager

                        4/4/2023

                        Acadia Apartments
                        Thank you for taking the time to share your review. Providing excellent service that earns residents' trust is a priority, and we are sorry if that is not your experience. Our team is committed to regaining your confidence and hopes you will call or stop by the office so we can work with you to resolve the key fob and any other remaining concerns. We look forward to hearing from you.
                        Review Author Icon

                        Resident 1125407

                        Verified Resident ā€¢ 2019 - 2023

                        3/26/2023

                        The location is convenient and makes commuting a breeze. The community is family and dog friendly. You get recently remodeled apartments. Acadia by Cortland was bought out by another company. So far they have a done a great job maintaining the upkeep of the community.ā€¦Ā See More >
                          Manager

                          3/30/2023

                          Acadia Apartments
                          Thank you for expressing your delight in our new operations. We are happy to know you are enjoying the location and our inclusivity. It is great to feel appreciated, so thank you very much!
                          Review Author Icon

                          Resident 1124064

                          Verified Resident ā€¢ 2021 - 2023

                          3/21/2023

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                            Manager

                            3/25/2023

                            Acadia Apartments
                            Hi and thank you for your rating. We are eager to ensure a 5-star experience in our community, so please contact our team and let us know about any specific ways we can enhance your home with us.
                            Review Author Icon

                            Resident 1123207

                            Verified Resident ā€¢ 2022 - 2023

                            3/19/2023

                            Poor maintenance and no fellow up on request every thing you consider not urgent so no maintenance is done when we most need it.No cleaning in front of apartment, we need power wash to happen at least every month

                              Manager

                              3/22/2023

                              Acadia Apartments
                              Thank you for making us aware of your specific desires and requests. Our maintenance team strives to resolve matters in the timeliest manner possible, and we appreciate your understanding. We also appreciate your pride in our community and have taken note of your ideas for the further enhancement of our establishment. If you have any further thoughts, we hope to hear them. Call or visit the office anytime.
                              Review Author Icon

                              Resident 1122663

                              Verified Resident ā€¢ 2021 - 2023

                              3/17/2023

                              A quiet and comfortable community to live in. Apartments are very spacious and the leasing team is very helpful. I have enjoyed living here for the past two years. The only thing I wished they would improve on is getting a recycling program.

                                Manager

                                3/21/2023

                                Acadia Apartments
                                We are delighted to receive your feedback as a loyal resident. It is fantastic that our team has been helpful and that you enjoy our peaceful community and roomy apartments. We value your feedback about the recycling program and will consider this option. Thank you.
                                Review Author Icon

                                Resident 1118447

                                Verified Resident ā€¢ 2022 - 2023

                                3/5/2023

                                Staff has been generally good. It's a bit pricey, but that's the market. That bent said, the floors are thin with little sound insulation and the neighbors above me are extremely loud. I hear the child running around, jumping off furniture, screaming, crying, yelling. It's aā€¦Ā See More >
                                  Manager

                                  3/9/2023

                                  Acadia Apartments
                                  Thank you for providing a review and complimenting our team. We aim to provide competitively-priced apartment homes that offer peace of mind and are sorry to learn that noises are disturbing you. Our team is glad it has quieted down, but it is here if that changes and you need our help.
                                  Review Author Icon

                                  Resident 1118025

                                  Verified Resident ā€¢ 2022 - 2023

                                  3/3/2023

                                  The community is well maintained, the staff is very friendly and all of the matinince orders have been taken care of in a time timely manner. Its a wonderful community to live in that I would highly recommend.

                                    Manager

                                    3/7/2023

                                    Acadia Apartments
                                    What a joy to know our efforts to provide outstanding service are making a difference! Thank you for making a home with us. If we can add to your experience in any way, please let us know.
                                    Review Author Icon

                                    Resident 1115991

                                    Verified Resident ā€¢ 2022 - 2023

                                    2/24/2023

                                    Staff seemed friendly and helpful until I signed the lease. Now they won't give me the time of day. Nobody in the leasing office seems to know how anything actually works so when you finally get some information, it's probably wrong

                                      Manager

                                      3/1/2023

                                      Acadia Apartments
                                      Thank you for reaching out to us with your thoughts. We welcome all feedback from our residents and are more than happy to discuss your concerns about our team and any of our policies. Please call or visit the office when you have some time to chat so that we can uplift your experience.
                                      Review Author Icon

                                      Resident 1113991

                                      Verified Resident ā€¢ 2021 - 2023

                                      2/17/2023

                                      Our two bedroom apartment fits the needs of my wife and me perfectly. The space is designed very thoughtfully and affords us a living room and a seperate dining room. The kitchen has modern appliances and the u-shaped design is compact and utilitarian. The management staffā€¦Ā See More >
                                        Manager

                                        2/21/2023

                                        Acadia Apartments
                                        We are beaming to hear about the ways in which you and your wife are thriving in your home. Thank you for recognizing our maintenance and management team. Thank you for your support!
                                        Review Author Icon

                                        Resident 1113954

                                        Verified Resident ā€¢ 2019 - 2023

                                        2/17/2023

                                        Overall a positive feeling about this community. Worth money to be honest. I would recommend this apartments to anyone. There used to some maintenance issues in the community but I see they are fixing 1by 1 since last year.

                                          Manager

                                          2/21/2023

                                          Acadia Apartments
                                          Thank you for acknowledging our strides toward an even better community! We are proud to be worth the investment and are humbled to hear that you would recommend us to anyone. Thank you for the glowing review.

                                          Updated Review

                                          Review Author Icon

                                          Resident 1006233

                                          Verified Resident ā€¢ 2021 - 2023

                                          2/5/2023

                                          It's a great location. The rent price is a bit high for the age of the property. The floors are squeaky, the windows and doors are drafty, most appliances and fixtures need updating. Parking after 7pm is a son-of-a------. Good luck! There are wonderful walkingā€¦Ā See More >
                                            Manager

                                            2/9/2023

                                            Acadia Apartments
                                            We certainly are glad that you find our community a convenient location and close to activities you enjoy. Still, we want your entire experience to be satisfying and are sorry that noisy neighbors and loud vehicles have disrupted an otherwise good experience. Please contact our team so we can look to see what we may do for you.
                                            Review Author Icon

                                            Resident 1108593

                                            Verified Resident ā€¢ 2022 - 2023

                                            2/3/2023

                                            Nicely updated units. Maintenance issues are promptly addressed. I have ground floor unit and it is quite and peaceful and I enjoy the view from my balcony. I have not had any major move in issues and overall it is a nice community.

                                              Manager

                                              2/7/2023

                                              Acadia Apartments
                                              Welcome to our community! We love knowing that you are enjoying your beautiful view from the balcony and that you had a smooth move-in! Please let us know if you need any assistance.
                                              Review Author Icon

                                              Resident 1100753

                                              Verified Resident ā€¢ 2022 - 2023

                                              1/7/2023

                                              Pros: Apartment is well insulated which makes it nice and quiet to outside noises. Bonus that the surrounding area is quiet and mellow. Good floor plan & decent amenities. Cons: Stairwells need fixed and properly maintained. Neighbors need to be reminded of garbage pick-up hours.ā€¦Ā See More >
                                                Manager

                                                1/10/2023

                                                Acadia Apartments
                                                Thank you for taking a moment to share your review. We are glad you enjoy the design of your home and our useful amenities! We also appreciate your feedback regarding neighbors and upkeep of the community, and we would value an opportunity to discuss your feedback. Please call or stop by the office to have a conversation anytime.
                                                Review Author Icon

                                                Resident 1099047

                                                Verified Resident ā€¢ 2021 - 2023

                                                1/1/2023

                                                For the most part no complaints. However we pay to live in a gated community but the gates are never working. We were told that there would be bike racks installed soon but it's been a year. We like where we live but it isā€¦Ā See More >
                                                  Manager

                                                  1/4/2023

                                                  Acadia Apartments
                                                  We are happy to hear that your overall experience is excellent. Thanks for the heads up about the gate and the bike racks. Please see our office for an update!
                                                  Review Author Icon

                                                  Resident 1098627

                                                  Verified Resident ā€¢ 2022

                                                  12/30/2022

                                                  The community here is very nice. The location is great. Many amenities are within a short drive with One Loudoun being very close by. There is a nice park with great trails along the Potomac River close by as well.

                                                    Manager

                                                    1/4/2023

                                                    Acadia Apartments
                                                    Our proximity to the lovely park along the Potomac and the many local amenities is something that many of our residents appreciate. We are glad to hear that you enjoy being a part of our community and are grateful for your positive rating.

                                                    Features & Amenities

                                                    Laundry
                                                    • Full Size Washer and Dryer Sets
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Cats Allowed
                                                    • Dogs Allowed
                                                      Rent: $50. Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.. Comments: $350 Non-refundable Pet Fee for the 1st pet and $250 for the 2nd.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • Additional Storage
                                                    • BBQ and Picnic Area
                                                    • Balcony or Patio
                                                    • Bilt Rewards- Earn Points on Rent
                                                    • Business Center
                                                    • Clubhouse
                                                    • Complimentary Coffee Bar
                                                    • Deep Soaking Garden Bathtubs
                                                    • Elevator
                                                    • Energy Efficient Stainless Steel Appliances
                                                    • Fitness Center
                                                    • Gas Fireplaces
                                                    • Gated Access
                                                    • Granite Countertops
                                                    • Hardwood Style Flooring
                                                    • National Relocation Program
                                                    • Online Resident Services
                                                    • Pathway to Potomac River
                                                    • Playground
                                                    • Pool
                                                    • Pre-qualified Renter's Insurance Available
                                                    • Resident Car Care Center
                                                    • Resident Rewards Program and Mobile App
                                                    • River Views
                                                    • Security Deposit Alternative Available
                                                    • Short Term Lease Available
                                                    • Smoke Free Community
                                                    • USB Outlets
                                                    • Undermounted Kitchen Sinks with Gooseneck Faucet
                                                    • Vaulted Ceilings and Crown Molding
                                                    • Walk In Closets
                                                    • Wireless Printing Station
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                                                    Leasing

                                                    Located in the Loudoun and Fairfax County School Districts, Acadia Apartments offers a wide selection of newly renovated one, two, and three-bedroom apartment homes. Your new home is only steps from Bles Park and the Potomac River, providing a relaxing, scenic escape. Explore our Community's upscale amenities, including the Resident Clubhouse, two resort-style pools, and our complimentary Starbucks(R) coffee bar. Schedule your in-person or virtual tour today. We cannot wait to meet you!
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 308 number of votes by renters, Acadia Apartments is currently rated 3.4 out of 5 stars.
                                                    Acadia Apartments is rated 3.2/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    Acadia Apartments is rated 2.8/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Acadia Apartments is rated 3.3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Acadia Apartments is rated 2.6/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Acadia Apartments is rated 3.8/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    Acadia Apartments is rated 2.8/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 4.55 days to their community reviews in the past year.
                                                    Cats Allowed
                                                    Dogs Allowed
                                                    Rent: $50
                                                    Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                    Comments: $350 Non-refundable Pet Fee for the 1st pet and $250 for the 2nd.
                                                    1 Bed, 1 Bath
                                                    1 Bed, 2 Baths
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    Acadia Apartments

                                                    March 2024

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                                                    Acadia Apartments is a 684 - 1,347 sq. ft. apartment in Ashburn in zip code 20147. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Dulles, Potomac Falls, Sterling, Leesburg, and Herndon.

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