Ratings & Prices for Broadlands Apartments, Ashburn, VA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4.5
Safety	4.5
Office Staff	4.5
Maintenance	4.5
Neighborhood	4.6
SatisFacts™ Tour Survey	3.5/5
SatisFacts™ Move-In Survey	4.6/5
SatisFacts™ Maintenance	4.6/5
SatisFacts™ Renewal Survey	3.9/5

Review Count

Number of reviews in the past 365 days	50

Manager's Review Engagement

Percentage of reviews responded to	100%

Manager's Review Reply Time

Average time to respond to reviews	10.9 days

Ratings & Reviews (573 Reviews)

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Resident • 2020 - 2021

02/19/2021

The only issue I have with this place is the loud passive aggressive. I have had complaints with the leasing office, with the constant running, jumping and chairs moving around. After the complaint it's still ongoing. It does not matter kids, adults whoever. No one should… See More

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Broadlands Apartments Manager

02/22/2021

We apologize for any negative experience you are having in your home and would love the chance to speak with you if you wouldn't mind reaching out to us at your earliest convenience. Evelin Reilly, Property Manager [email protected]

Verified Resident • vrp • 2021

02/19/2021

Appliances and heating is not working properly but so far some issues have been fully addressed in a timely manner. Additionally, experiencing some issues with paying rent via resident portal where there is an issue on the Accounting Department's end as they do not have the… See More

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Broadlands Apartments Manager

02/24/2021

I'm sorry to hear about any issues you are experiencing! Please reach out to me in the leasing office to discuss any and all issues. Evelin Reilly, Property Manager [email protected]

Verified Resident • vrp • 2020 - 2021

02/08/2021

Love the three bedroom floor plan, community is perfect with amenities and shopping centers. There is a dog park which is perfect for my pet! Although I have a garage/driveway there is plenty of surface parking. I really enjoy the leasing office events such has food… See More

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Broadlands Apartments Manager

02/09/2021

We are happy to hear you are loving your home at Broadlands! We look forward to seeing you around and hosting more events for our residents in the future! Evelin Reilly, Property Manager

Resident • 2019 - 2021

02/02/2021

We have been living at Broadland apartments for over a year now and have renewed our lease because we have liked our time here. The staff in the main office is very knowledgeable and helpful with any issues we may have.

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Broadlands Apartments Manager

02/04/2021

Thank you for your review and we are thrilled to hear you are loving your home at Broadlands and hope you continue to call Broadlands home for many years to come! Evelin Reilly, Property Manager

Verified Resident • vrp • 2020 - 2021

01/18/2021

Average at best. On the list of utilities water is not included. We received a separate bill for water, so we paid the bill to the metering company. The leasing company has harassed us about this $20 bill since last November and want us to pay… See More

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Broadlands Apartments Manager

01/18/2021

I'd love to speak with you about your issue if you wouldn't mind reaching out to me at your earliest convenience. Evelin Reilly, Property Manager [email protected]

Verified Resident • vrp • 2020 - 2021

01/04/2021

Excellent neighborhood, safe and quiet environment, lots of walking trails. Property is well maintained and staff is helpful. Any items that need to be repaired are completely quickly. I would definitely recommend Broadlands apartments.

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Broadlands Apartments Manager

01/04/2021

We are happy to hear you are loving your home at Broadlands! We look forward to seeing you around and happy New Year! Evelin Reilly, Property Manager

Verified Resident 854577 • vrp • 2018 - 2020

12/16/2020

this community meets expectations . priced higher per sq foot than other communities...except for this heating problem...not happy we had to fork out money to fix A/C issue in loft where we had to buy an A/C unit

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Broadlands Apartments Manager

12/17/2020

I'm sorry to hear that you experienced issues with your A/C unit. I'd love to speak with you more about your specific situation if you wouldn't mind reaching out at your earliest convenience. Evelin Reilly, Property Manager

Verified Resident 853026 • vrp • 2020

12/14/2020

It was nice & professional. The team was help with my move. The team was always available for my concerns. I will recommend this community to those I know that are looking into moving into a family friendly community.

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Broadlands Apartments Manager

12/15/2020

Thank you so much for your time in writing this review and your feedback! We look forward to seeing you around the community. Happy Holidays! Evelin Reilly, Property Manager

Verified Resident 851743 • vrp • 2020

12/09/2020

So far it hasn't been great somethings that I told would be replace hasn't. I specifically told the maintenance man that I had sugery on the 8th and need hot water. Well it's the 9th and no call or update

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Broadlands Apartments Manager

12/10/2020

We do apologize for the issues you are experiencing but as communicated unfortunately the vendor wasn't able to make repairs until yesterday. I was informed by maintenance that hot water has been restored as of yesterday but please reach out if you are still experiencing issues. Evelin Reilly, Property Manager [email protected]

Verified Resident 845921 • vrp • 2017 - 2020

11/21/2020

Been living in this community since January 2017, overall it has been a good experience. I like the layout of my apartment, 2BR 2BA 1184sqft, good amount of space, I use the second BR as an office. The community is well kept, the residents typically keep… See More

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Broadlands Apartments Manager

11/23/2020

Thank you for your detailed feedback and we truly appreciate you recommending our community to others. We look forward to seeing you around the community! Evelin Reilly, Property Manager

Resident • 2019 - 2020

11/12/2020

We really enjoyed living in Broadlands Apartments. The place is clean and we always feel safe. Customer service and office staff is very helpful specially thanks to Naurin who help us out with all the move in process.

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Broadlands Apartments Manager

11/13/2020

Thank you so much for your time in writing this review and for providing feedback. I'll be sure to pass along your kind words to Naurin! Please don't hesitate to reach out if you should need anything. Evelin Reilly, Property Manager

Verified Resident 842886 • vrp • 2020

11/12/2020

Good location. Decent price for the size of townhome, quality, and area but it could be much better. A single bedroom (850 SQFT) apartment is currently advertised on the website for about $100 less than we are paying for a 2 bedroom (1550 SQFT) townhome currently… See More

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Broadlands Apartments Manager

11/12/2020

We appreciate your time in writing this review and for providing feedback. If you should need anything in the future please don't hesitate to reach out or stop by the leasing office. Evelin Reilly, Property Manager

Verified Resident 840678 • vrp • 2020

11/06/2020

Experience so far is great. Staff is friendly and very responsive. The community is quiet with lots of walking/biking, running paths nearby. Within 10 minutes to everything you would like or need. One of the best areas we have ever lived in. See More

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Broadlands Apartments Manager

11/09/2020

We appreciate your feedback and are so happy to hear that Broadlands is one of the best communities you've ever lived in! We look forward to seeing you around and please don't hesitate to reach out if you should need anything. Evelin Reilly, Property Manager

Verified Resident 839226 • vrp • 2020

11/02/2020

The only issue I have (and it is a big one) is the very loud noises (deliberate) noises coming from the apt. directly above me, especially after midnight and very early in the morning (done intentionally). This is an ongoing problem. Office was made aware of… See More

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Broadlands Apartments Manager

11/03/2020

We very much appreciate your time in writing this review and would love to speak with you about the ongoing issue with your neighbor if you could reach out to me directly. Evelin Reilly, Property Manager [email protected]

Verified Resident 800472 • vrp • 2020

10/28/2020

Very nice family oriented community for our children to live. Floor plans have a nice layout that works well. Facilities are great to deal with and prompt at resolving any issues. Amenities will be nice to enjoy once the pandemic resolved, but for the time being… See More

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Broadlands Apartments Manager

10/28/2020

We do greatly appreciate our residents and your patience these last few months in navigating this time together. Please don't hesitate to reach out to us in the leasing office if you should need anything. Evelin Reilly, Property Manager

Verified Resident 793719 • vrp • 2020

10/28/2020

Very nice neighborhood! Great location near shops, stores, and restaurants, etc! This is definitely a wonderful place to live! I am so glad that I made the decision to call this community my new home!

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Broadlands Apartments Manager

10/28/2020

We are thrilled you decided to call Broadlands home as well! We appreciate your time in writing this review and please don't hesitate to stop by the leasing office if you should need anything. Evelin Reilly, Property Manager

sahandpk2 • Resident • 2020

10/27/2020

The worst experience! I do not recommend this community. I would give 0 start for this place because of: 1- unprofessional Management 2- Cheap place 3- bad smell of garbage around trash disposal is a significant sign of how Van Metre Apartments cares about environmental health!… See More

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Broadlands Apartments Manager

10/27/2020

Hello Sahandpk2, I want to apologize for any issues you had within your apartment. It seems you are having a maintenance issues so please be sure to enter a maintenance ticket as soon as possible and we will send someone out ASAP to take care of the trash disposal. If there is anything else you'd wish to discuss I'd love to speak with you by reaching out to me at [email protected] I look forward to hearing from you soon. Best Wishes, Evelin Reilly, Property Manager

Verified Resident 834662 • vrp • 2017 - 2020

10/20/2020

We have really enjoyed our time at Broadlands. The place is well kept and clean. We always feel safe and any work orders we need have always been done quickly and done well. The area is nice and has walking trails and shops close by. Jorge… See More

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Broadlands Apartments Manager

10/21/2020

Thank you so much for your review! We are so happy to hear you are loving your home at Broadlands and enjoy our team here! Please don't hesitate to stop by the leasing office if you should need anything. Evelin Reilly, Property Manager

Verified Resident 832526 • vrp • 2020

10/14/2020

Very good. Office ? helpful.Apt. Lactation Ideal for suburban living conveniences. Very nice green spaces. Grounds maintenance seems to be 1st class. Since apartments are pet friendly , we enjoy the dog park being close by. See More

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Broadlands Apartments Manager

10/14/2020

Thank you so much for your review and we are thrilled that you are your family are enjoying Broadlands. We look forward to seeing you around the community. Evelin Reilly, Property Manager

Verified Resident 831679 • vrp • 2017 - 2020

10/12/2020

Our end of the community is extremely quiet. The tenants are friendly but for the most part keep to themselves, which is a plus for us. The community staff is friendly and helpful, probably because we approach them in a positive manner. The maintenance staff is… See More

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Broadlands Apartments Manager

10/13/2020

We appreciate your very detailed review! We are thrilled to hear you are loving your home at Broadlands and if you should ever need anything please don't hesitate to reach out to us in the leasing office. Evelin Reilly, Property Manager

Verified Resident 792962 • vrp • 2019 - 2020

10/05/2020

Mostly good, have had to call back maintenance to correct issues at least 2 times over the same issue. Lawn care on the back side of apartment is good but scraps are left behind my shrubs and in between these and the building...looks scrappy See More

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Broadlands Apartments Manager

10/06/2020

We appreciate your feedback and would love to speak with you about any issues you may be experiencing if you wouldn't mind stopping by the leasing office at your earliest convenience. Evelin Reilly, Property Manager

Verified Resident 825942 • vrp • 2020

09/29/2020

Nice community. The leasing office and maintenance staffs are supportive. But the parking spaces are little congested. The only concern is that the standard rate telecom plan included along with rent. If it is flexible, it will be extra ordinary

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Broadlands Apartments Manager

09/29/2020

We appreciate your feedback and your review. Please don't hesitate to reach out if you should need anything. Evelin Reilly, Property Manager

Verified Resident 796846 • vrp • 2020

07/27/2020

Very good community, clean and quiet, the staff is very friendly, our experience when we moved here was very good experience, I love the dog park and the kids play ground, also the parking lot has a lot of spaces.

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Broadlands Apartments Manager

07/28/2020

Thank you so much for your review! We are thrilled you are loving your home and please don't hesitate to reach out if you should need anything. Evelin Reilly, Property Manager

Verified Resident 795765 • vrp • 2017 - 2020

07/24/2020

Broadlands has been a great place to live. The rent price is competitive and the community is great. Maintenance team is very effective at fixing any issues. I plan on staying till I can afford to buy a house.

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Broadlands Apartments Manager

07/27/2020

Thank you so much for your review! We are thrilled you are loving your home and we hope you continue to call Broadlands home for many years to come! Evelin Reilly, Property Manager

Verified Resident 794482 • vrp • 2011 - 2020

07/21/2020

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Broadlands Apartments Manager

07/22/2020

Thank you for rating us so highly! Evelin Reilly, Property Manager

•

Updated Review

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Features & Amenities

Laundry

Washer/Dryer

Parking

Garage
Private Garage

General

Balcony or Patio
Bark Park
Broadlands Master Planned Community
Built-in Home Theater with Surround Sound
Business Center
Clubhouse
Fitness Center
Fitness Park
Individual Climate Control
Kitchen Islands Available
Large Closets
On-Site Maintenance
Package Acceptance
Patio with Grilling Area
Playground
Pool
Resident Activities
Resident Reward Program
Short Term Lease Available
Two Sided Fireplaces Available
Upgrade Appliance Package Available
Vaulted Ceilings
Verizon FiOS Internet and Cable Ready

Pets

Cats Allowed
Restrictions: No Weight Limit. No Pit Bulls and Pit Bull Mixes
Pet Limit: 2
Comments: Broadlands Apartments loves your pets! Each apartment may have up to (2) pets. Pet fees and pet rent may vary. Please speak to a leasing associate for more information.
Dogs Allowed
Restrictions: No Weight Limit. No Pit Bulls and Pit Bull Mixes
Pet Limit: 2
Comments: Broadlands Apartments loves your pets! Each apartment may have up to (2) pets. Pet fees and pet rent may vary. Please speak to a leasing associate for more information.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
874
Available
Avail.
N/A
Model
The Oak

View Floor Plan

Price
Price
$1,574 - $3,460
SQ. FT.
812
Available
Avail.
3 Units
Model
The Dogwood

View Floor Plan

Price
Price
$1,656 - $3,814
SQ. FT.
806
Available
Avail.
3 Units
Model
The Maple

View Floor Plan

2 Bedrooms, 2 Bathrooms

Price
Price
$1,725 - $4,075
SQ. FT.
1,184
Available
Avail.
6 Units
Model
The Chestnut

View Floor Plan

Price
Price
$1,744 - $3,778
SQ. FT.
1,127
Available
Avail.
1 Units
Model
The Hawthorne

View Floor Plan

2 Bedrooms, 2.5 Bathrooms

Price
Price
$1,884 - $4,512
SQ. FT.
1,538
Available
Avail.
3 Units
Model
The Redwood Town Home

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,436
Available
Avail.
N/A
Model
The Cedar

View Floor Plan

3 Bedrooms, 2.5 Bathrooms

Price
Price
$2,433 - $5,067
SQ. FT.
1,538
Available
Avail.
1 Units
Model
The Spruce Town Home

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Located in Ashburn, Virginia, in Loudoun County, Broadlands offers a variety of modern one, two and three-bedroom apartments and townhomes. These spacious pet friendly apartments feature nine-foot ceilings, crown molding and garage options, alongside great outdoor recreational amenities including a bark park, swimming pool, and an outdoor fitness park. Broadlands Apartments is a luxurious address in a signature suburban setting that puts you close to great shopping, dining and entertainment including One Loudoun, The Village at Leesburg, and Dulles Town Center. Tour today and make Broadlands - HOME. From the moment you walk in the door.

Office Hours

Sunday: 11:00 AM - 05:00 PM
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Broadlands Apartments?
The community is rated 4.3/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Broadlands Apartments?
The community is rated 4.5/5 stars, signifying extreme satisfaction on average.

How safe is Broadlands Apartments?
The community is rated 4.5/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.6/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.5/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 10.9 days to their community reviews in the past year.

Who manages Broadlands Apartments?
Van Metre Management Company

What is the pet policy at Broadlands Apartments?
Cats Allowed
Restrictions: No Weight Limit. No Pit Bulls and Pit Bull Mixes
Pet Limit: 2
Comments: Broadlands Apartments loves your pets! Each apartment may have up to (2) pets. Pet fees and pet rent may vary. Please speak to a leasing associate for more information.
Dogs Allowed
Restrictions: No Weight Limit. No Pit Bulls and Pit Bull Mixes
Pet Limit: 2
Comments: Broadlands Apartments loves your pets! Each apartment may have up to (2) pets. Pet fees and pet rent may vary. Please speak to a leasing associate for more information.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 2 Baths and 2 Beds, 2.5 Baths and 3 Beds, 2 Baths and 3 Beds, 2.5 Baths

What is the move-in special?
In an effort to protect the health and well being of our employees and residents and adhere to social distancing guidelines, please continue to wear face coverings when visiting one of our communities. Thank you for your cooperation.