When I moved in the leasing staff was great and their friendliness was why I leased. New management has come in and all but one of the staff is gone. The new staff doesn't seem as friendly. The new management only seems interested in collecting money and not the satisfaction of the residents.
Manager
6/18/2019
Broadlands Apartments
We're sorry to hear of your less than satisfactory experience at Broadlands Apartments and hope you will accept our sincerest apologies. Being know for our great customer service, it came as a surprise, and we would like to make things right. Please feel free to call us at your earliest convenience to determine how we can provide you with a solution. You can also contact us directly at 703-729-3600.
We value our customers opinions and would like to thank you for bringing this to our attention.
Yours sincerely,
Evelin Reilly, Property Manager