Office staff do not know their own policies, want your money and are lazy. Pet policies are outrageous for large dogs and they will gip you for your money. One time I called four different times and received a different answer each time for my question. When we moved in we had forgotten our monthly rent and called to ask, were told fifty dollars short and then charged a ridiculous late fee that was not removed. There is mold in the bathroom, the dishwasher has broken twice/ flooded kitchen and the base boards are coming away from the walls. In comparison to the cheapest apartments around the apartment I live in may be in worse condition. We also chose not to have a in unit washer and dryer and the laundry rooms have old/ won't clean your clothes washers/ dryers.
One positive is that the maintenance are very nice and will promptly respond to your none emergency situations. It is also pretty safe and quiet (aside from the paper thin floors and ceilings.) They also have nice amenities- pools and fitness centers.
Do NOT live here unless you wanted to be extremely frustrated each time you have to deal with the office staff.