I have lived here for 2+ years. Although overall it's clean and run well, there have been many changes since COVID which I believe is contributing to a lesser level of service.. I am currently living in a building with a mix of very old and very young folks. Often I have to complain about an unacceptable appearance on the grounds. I also had to recently express concerns about my neighbor with pit bulls and a big sign on their door that said "Beware of dogs". I started carrying protective spray with me when walking my small dogs.
Manager
1/20/2021
The Elms at Arcola
Thank you for the 5-star review! We appreciate your feedback and are always looking for areas to provide exceptional service. Please reach out to us the office directly to discuss your concerns regarding any pet behavior concerns you may be experiencing. Thank you, The Elms at Arcola
1 Previous Review
Previous Review
Resident 641562
Verified Resident • 2018 - 2019
12/23/2019
Really love this place. Very quiet at night.. property is well maintained and it feels safe even though we are right off busy Rte 50. I appreciate that there is always ample parking. Amazon Hub is a great service.
Manager
5/8/2020
The Elms at Arcola
Thank you for sharing your 5-star review! We're very happy to know that you enjoy the community along with the added Amazon HUB package locker. We hope you continue to reach out with feedback, questions or concerns. Thank you, The Elms at Arcola