Resident · 2016
Avalon is a very nice/modern new building. Maintenance is good except for one time the maintenance guy was rude I think he was rude because he had to fix our air conditioning at 11pm in the middle of summer, not to mention that the day we got married we came home at 2am and the air conditioner was not working again, luckily that night we just came home for our luggage for our honeymoon flight. Location is convinient for us ( wife works in DC and I work in Reston). Our problem is the secured garage parking which is not secured at all, our first car fee was waived ($75) but pay $100 monthly for our second car. Last night my wife's car was towed because the parking tag fell off the rear mirror, when I picked up the car from the towing company the parking tag was on the floor facing down, so the towing company argued that it was not displayed so I had to pay them $160 to get my wife's car back. What I don't understand about the secured garage parking at Avalon; gates are broken/open most of the time. Why the towing truck comes in our secured garage. And lastly, why Avalon provides parking tags that fell off easily.