Not enough staff to cover the maintenance of the buildings. Takes weeks for the maintenance people to respond for simple maintenance issues. I was without ceiling light in the kitchen for 2 weeks until someone showed up to fix. Water leaking in the bathroom, placed a ticket, now have to wait weeks of water wastage for someone to come and stop the leak. Ridiculous.
Manager
11/2/2021
Bell Fair Oaks
Thank you for your 4 star review. Our team has done the best we can keeping being short staffed. We do apologize for the delay this has caused with our service. I am happy to share that our team is now fully staffed and we will be able to return to our regular response time for routine maintenance requests. Should you have any issues still needing to be addressed please contact the office. Christi, Community Manager
1 Previous Review
Previous Review
Resident 694371
Verified Resident • 2016 - 2019
9/13/2019
All is well except that my experience in the prior apt was brilliant. However the newer bigger apt that we leased now is not up to the same standard as far as laundry equipment an othe finishes are concerned. We were given very old machines that does not perform well.
Manager
9/18/2019
Bell Fair Oaks
Thank you so much for your 4 Star Review! We strive to be the best and it's comments like yours that let us know we are hitting the mark! We appreciate you taking the time to make these comments. I will be happy to reach out to you ans discuss any concerns in your new home. Thank you for calling us home for the last 5 years! - Bill, Community Manager