Review History for Verified Resident 694371

The Knoll at Fair Oaks


Updated Review

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Resident 694371

Verified Resident 2016 - 2021

10/13/2021

Not enough staff to cover the maintenance of the buildings. Takes weeks for the maintenance people to respond for simple maintenance issues. I was without ceiling light in the kitchen for 2 weeks until someone showed up to fix. Water leaking in the bathroom, placed a ticket, now have to wait weeks of water wastage for someone to come and stop the leak. Ridiculous.
    Manager

    11/2/2021

    Bell Fair Oaks
    Thank you for your 4 star review. Our team has done the best we can keeping being short staffed. We do apologize for the delay this has caused with our service. I am happy to share that our team is now fully staffed and we will be able to return to our regular response time for routine maintenance requests. Should you have any issues still needing to be addressed please contact the office. Christi, Community Manager
    1 Previous Review

    Previous Review

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    Resident 694371

    Verified Resident 2016 - 2019

    9/13/2019

    All is well except that my experience in the prior apt was brilliant. However the newer bigger apt that we leased now is not up to the same standard as far as laundry equipment an othe finishes are concerned. We were given very old machines that does not perform well.
      Manager

      9/18/2019

      Bell Fair Oaks
      Thank you so much for your 4 Star Review! We strive to be the best and it's comments like yours that let us know we are hitting the mark! We appreciate you taking the time to make these comments. I will be happy to reach out to you ans discuss any concerns in your new home. Thank you for calling us home for the last 5 years! - Bill, Community Manager

      Review 9 out of 180

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      The Knoll at Fair Oaks

      March 2024

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