Number of reviews in the past 365 days | 33 |
Percentage of reviews responded to | 90.91% |
Average time to respond to reviews | 59.97 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 33 |
Percentage of reviews responded to | 90.91% |
Average time to respond to reviews | 59.97 days |
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Finley at Fairfax Corner. Thank you so much for your feedback! We hope you have a great day! Sincerely, Claire Browne Community Manager Finley at Fairfax Corner
We are sorry to hear about your unsatisfactory experience. I would love the opportunity to discuss any of the issues you mentioned further. If there is anything that we can do to assist, please do not hesitate to ask. Sincerely, Claire Browne Community Manager Finley at Fairfax Corner
Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Claire Browne Community Manager Finley at Fairfax Corner
We are so happy to read such a great review about Finley at Fairfax Corner! We look forward to your next visit! Take care! If there is anything that we can do to assist, please do not hesitate to ask. Sincerely, Claire Browne Community Manager Finley at Fairfax Corner
Hi Verified Resident 853919, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, Claire Browne Community Manager
Thank you for your kind review. We are so happy that you had a great experience with Jack and the rest of the team onsite. We will definitely pass along your comments to the team. If there is anything additional that we can do, please feel free to let me know. Sincerely, Maggie Cherlow Finley at Fairfax Corner
Thank you for your kind words and this wonderful review! We would be happy to talk with you about any situations that you are experiencing and ways that we can improve the service we are providing. Please feel free to contact me, directly, at [email protected] We can set-up a time to discuss anything further with my Regional Manager as well. Sincerely, Claire Browne Community Manager
Thank you for your review. We appreciate the feedback on how we can continue to improve the site. As you mentioned, have installed a playground for our youngest residents on property. This was completed prior to the end of August and is ready to be reserved, given the social distancing regulations. Please let us know if you have additional suggestions as we continue to improve your community and home. Sincerely, Maggie Cherlow
Thank you for taking the time to submit a review. We have been looking into solutions, such as a playground that we installed, to help with some of the noise you mention. Please continue to let us know ways to improve and we are happy that you are thrilled with your stay here. Sincerely, Maggie Cherlow
Thank you again for taking the time to let us know how we did. The parking is something that we are looking into further to see how we can better use the spaces that we have and accommodate as many residents as possible. Thank you, again, for the review and if there is anything you need, please do not hesitate to contact us. Sincerely, Maggie Cherlow Finley at Fairfax Corner
We are so happy to read such a great review about Finley at Fairfax Corner! Please let me know if there is anything that you need. Best wishes, Finley at Fairfax Corner
Thank you for your kind review; we are happy to pass along your comments to the team here at Finley at Fairfax Corner! We will definitely be sure to share with Jack how much of an impact they have had! Sincerely, Maggie Cherlow Finley at Fairfax Corner
We appreciate your positive review about your recent experience with us! If there is anything that we can do to improve, do not hesitate to contact us. Sincerely, Maggie Cherlow Finley at Fairfax Corner
We appreciate your positive review about your recent experience with us! Jack is a tremendous asset and I appreciate your comments! If there is anything that we can do, do not hesitate to reach out. Sincerely, Maggie Cherlow Finley at Fairfax Corner
Thank you for taking time to let us know how we are doing. We will work with the maintenance team on wearing booties when they are requested as well as clean-up procedures after being in your apartment. We truly appreciate the feedback. Sincerely, Maggie Cherlow Finley at Fairfax Corner
Thank you for your kind review; we are happy to pass along your comments to the team here at Finley at Fairfax Corner!
Mrs CG Robinson, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything further we can do to assist you! Sincerely, Maggie Cherlow Finley at Fairfax Corner
We're so glad that we were able to go above and beyond your expectations! If there is anything we can do to improve, do not hesitate to contact us. Sincerely, Maggie Cherlow Finley at Fairfax Corner
Thank you for taking the time to share your experience. I am happy to see that you have provided us with a good score, despite the current situation that you are experiencing. I would like to remedy the situation for you and I apologize that this has not been fully resolved for you. Please feel free to contact me directly at [email protected] with a date and time that would work best to discuss next steps. Again, thank you for your wonderful review and i look forward to working with you. Sincerely, Maggie Cherlow
Hello - Thank you for providing us with a wonderful review. I am most happy to see that you are pleased with the amazing team we have onsite. We are working diligently to comply with the reopening plans for Virginia, while attempting to maintain proper protocols. There will be more information in the coming weeks about how we are going to proceed. Thank you, again, for taking the time to provide us with positive feedback. We look forward to continuing to assist you. Sincerely, Community Manager
We truly appreciate your honest feedback. We are working on some parking solutions to try and alleviate some of the concerns we have heard. Thank you for taking the time to let us know how we did. If there is anything more that we can do, please do not hesitate to contact us. Sincerely, Maggie Cherlow Finley at Fairfax Corner
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
N/A
1,016
N/A
A4
$1,635 - $3,132
692
2 Units
A1
$1,826 - $3,922
813 - 852
2 Units
A3
$1,856 - $3,862
798 - 842
4 Units
A2
N/A
1,181
N/A
B3-S
$1,922 - $3,405
989 - 1,084
3 Units
B2-S
$1,942 - $3,545
1,124
2 Units
B2-M
$1,952 - $3,809
1,114
1 Units
B1-L
$2,200 - $4,519
1,278
2 Units
B3-L
$2,285 - $4,406
1,177
1 Units
B2-L
$2,320 - $4,466
1,243
1 Units
B3-M
$2,337 - $3,566
989
1 Units
B1
N/A
1,368
N/A
C1
$2,404 - $5,570
1,415
1 Units
C2
Our community is operating as normal. Please call or stop by for a tour. Elevate your way of living at Finley at Fairfax Corner Apartments. With contemporary designer finishes and expansive 9-foot ceilings, our 1, 2, and 3 bedroom residences offer endless comforts to help you relax at the end of your day. Take advantage of our resort-style amenities or venture out to the exceptional dining and shopping options available with our unparalleled location in Fairfax. Discover your lifestyle, elevated. Discover Finley at Fairfax Corner.
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