Review History for anonymous

The Courts at Fair Oaks


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anonymous

Resident 2017

7/12/2017

it is a nice community, i have been living there for 3 months, before i sign the contract, i talked with the manager about parking rules for my commercial vehicle, and we did agree for parking to any empty space until the towing company gives a decal for the vehicle. After 3 months i just received a notice about new parking rules effective by Aug 1st. unfortunately i get towed same day when they just handed out the parking notice. That is ridiculous. They made me pay $160 for towing my car, and they were not clear on the notice sheet about the new rules. the community is really good, i have no complain so far, but i can not say same thing about the unprofessional office crew or whoever is responsible for that... be aware for everything that they say, because somehow they make them right and let you pay the expenses.
    Manager

    7/17/2017

    The Courts at Fair Oaks
    Anonymous, I am sorry to hear that you have had an unsatisfactory experience at our community. Especially in this area, we understand that parking is one of the main concerns to our residents. With that in mind, we have implemented a new parking policy that restricts commercial vehicle parking to a designated area, so that the regular parking spaces are available for registered residents. We hope that in the coming months you find that this new parking strategy offers you more convenient and easily accessible parking spaces for your commercial vehicle. If you would like to discuss this further, please feel free to contact me at (703)968-7678. Best Regards, Tara Pangle Assistant Property Manager

    Review 15 out of 133

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    The Courts at Fair Oaks

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