Review History for Verified Resident 809053

Monticello Falls Church Apartments


Updated Review

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Resident 809053

Verified Resident 2020 - 2021

4/20/2021

Have lived here for almost one year and have had zero problems. The only maintenance request I've submitted since I've been here was solved within an hour, office staff always friendly/helpful, and grounds/housekeeping staff do a great job. Can be noisy both day and night / inside and outside (parking lot), residents cannot get their trash into the [empty] dumpsters frequently, and just pile garbage up outside the dumpster enclosures, which is EXTREMELY inconsiderate to Monticello staff and garbage workers. This reflects poorly on residents, not Monticello staff. Noise after midnight until 3-4am is an issue semi-frequently, mainly from outside/parking lot (cars, yelling/fighting, music, parties, etc.) -- it's never bothered me enough to complain, just something to note.
    Manager

    4/21/2021

    Monticello Falls Church Apartments
    Hello - thank you for your review. We strive to provide the best customer service to all of our residents. We are happy that you like Monticello Falls Church. Providing great service and being responsive is our #1 priority. If we can be of further assistance and service or should you continue to encounter loud noise from the parking lot, please feel free to contact us. Andre Brisco - General Manager
    1 Previous Review

    Previous Review

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    Resident 809053

    Verified Resident 2020

    8/29/2020

    Leasing office has been great during COVID--leasing process was easier than expected; I love my location within the complex--it feels secluded, which i wasn't expecting given the close proximity to the beltway and shopping centers (which is also awesome--grocery stores/restaurants are super close, even walk-able :)
      Manager

      8/31/2020

      Monticello Falls Church Apartments
      Hello - thank you for your review. We strive to provide the best customer service to all of our residents. We are happy that you like Monticello Falls Church. Providing great service and being responsive is our #1 priority. If we can be of further assistance and service, please feel free to contact us. Andre Brisco - General Manager

      Review 81 out of 245

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      Monticello Falls Church Apartments

      March 2024

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