Review History for anonymous

Crestview Apartments


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anonymous

prospectiveVisited 2019

2/16/2019

Resident had a medical emergency and I stopped by his apartment to get his clothes. Crestview had my car towed within three minutes. Seems like they could have a little compassion for a pastor trying to help a sick man. They have contracted with Shanks Towing, a notoriously dishonest company, to extort money from residents and guests. There are no signs saying the "visitor" parking is by permit, and there is no way to stop by after hours if the resident is sick. Rent isn't enough for Crestview, they need to contract with thieves to steal more of your money. If you ever want visitors or might need help in a medical emergency, I wouldn't rent here.
    Manager

    2/18/2019

    Crestview Apartments
    As the Community Manager of Crestview Apartments, I'd like to address your concerns with our towing policies. Unfortunately towing is one of the most misunderstood aspects of property management. We have a tag parking system by resident request, as our residents were having difficulty finding parking close to their homes. Each resident is given very specific information at every lease and renewal signing, including a parking addendum with detailed instructions concerning towing hours, and parking guidelines for both themselves and visitors, as well as monthly newsletters that reiterate this information. Each resident is issued a parking pass and a visitor pass and we stress the importance of informing their visitors of our parking guidelines. The towing hours are from 10 p.m. to 6 p.m., and outside of these hours, there is no towing, providing ample time to visit the community. During towing hours, towing is done randomly and unfortunately the towing company doesn't know how long a vehicle has been improperly parked. We make absolutely no money from towing vehicles and do so to provide ample parking for our valued residents. If you'd like to contact me directly, I'd be happy to discuss our policies to clear up any misunderstandings and resolve any concerns you have. Donna / Community Manager

    Review 15 out of 84

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    Crestview Apartments

    March 2024

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