Colonial Village at West End
#505 #1 #53

What is epIQ?

Colonial Village at West End

4008 Gaelic Lane, Glen Allen, VA 23060
(374 Reviews)
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"Colonial Village West End is by far our favorite apartment community in RVA thus far! We " ...
$1,148 - $3,443/mo
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Move-In Specials

Lease Now for reduced rent! Certain exclusions may apply.

Floor Plans & Pricing

1 Bedroom

Dublin I

1 Bed, 1 Bath | 471 sq. ft.

$1,148 - $2,243

9 Available Units

See Floor Plan Details

Dublin II

1 Bed, 1 Bath | 681 sq. ft.

$1,283 - $2,398

3 Available Units

See Floor Plan Details

2 Bedrooms

Winchester II

2 Beds, 2 Baths | 885 sq. ft.

$1,658 - $3,443

6 Available Units

See Floor Plan Details

Winchester I

2 Beds, 2 Baths | 785 sq. ft.

$1,638 - $3,398

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

A
A

Renter Ratings

A

Review Ratings

Noise

4.5

Grounds

4.6

Safety

4.3

Office Staff

4.8

Maintenance

4.8

Neighborhood

4.8

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

A+

Number of reviews in the past 365 days

33

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

A

Average time to respond to reviews

2.3 days

View Community Timeline
View Community Timeline

Colonial Village at West End Reviews

(305)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Resident 1236808

Verified Resident ā€¢ 2023 - 2024

3/20/2024

I think the community is great! I honestly haven't had any issues with anything at all since moving into my apartment. Awesome place to live!! They always keep up with maintenance and pest control. Would recommend to family and friends to move in!

    Manager

    3/22/2024

    Colonial Village at West End
    Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

    Updated Review

    Review Author Icon

    Resident 1070552

    Verified Resident ā€¢ 2022 - 2024

    3/6/2024

    We feel comfortable and secure. We are very happy for finding this apartment after selling our home in Virginia Beach and moving to Glen Allen, VA. You have wonderful staff and employees. I tell my family how lucky we are.

      Manager

      3/8/2024

      Colonial Village at West End
      Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

      Updated Review

      Review Author Icon

      Resident 797435

      Verified Resident ā€¢ 2020 - 2024

      3/2/2024

      It is a very clean, quite, and friendly environment. The staff is excellent at answering any questions you may have, very timely with maintenance requests, and even occasionally host some events in the clubhouse. Community amenities such as the pool and the gym are alwaysā€¦Ā See More >
        Manager

        3/6/2024

        Colonial Village at West End
        Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Colonial Village at West End! If you have any further questions, please give us a call. We're always happy to help!
        Review Author Icon

        Resident 1229794

        Verified Resident ā€¢ 2023 - 2024

        2/26/2024

        The whole experience from the application, walk through and move in was very easy and pleasant. The front office staff was very personable, always ready to help with questions or concerns. I love the all inclusive utilities except your electric bill,ā€¦Ā See More >
          Manager

          2/27/2024

          Colonial Village at West End
          Hi, we are so happy to read such a great review about Colonial Village at West End! Please let us know if there is anything else we can do for you; we are more than happy to help!

          Updated Review

          Review Author Icon

          Resident 146841

          Verified Resident ā€¢ 2013 - 2024

          2/12/2024

          Great staff. Apartment issues usually resolved within 24hrs. Location situated in an ideal location; not in downtown Richmond but not too far from it if needed. Seen neighbors come and go and for the most part it's a quiet community.

            Manager

            2/15/2024

            Colonial Village at West End
            Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
            Review Author Icon

            Resident 1222135

            Verified Resident ā€¢ 2023 - 2024

            2/1/2024

            overall very good. Staff is pleasant and responsive. Issues within the apartment are minor but can be annoying (kitchen is too small for the refrigerator door to open without digging into the wall. The dishwasher can only be unloaded from the side and the heating/coolingā€¦Ā See More >
              Manager

              2/2/2024

              Colonial Village at West End
              Hi, we welcome the opportunity to turn your experience around. Please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can better understand your situation. Thank you, Colonial Village at West End

              Updated Review

              Review Author Icon

              Resident 1128430

              Verified Resident ā€¢ 2023 - 2024

              1/26/2024

              Unfortunately I'm really no longer happy living here and hope to move at end of my lease. The new gentleman that works in office is very nice and was very helpful in replacing my batter in smoke detector on a sat.

                Manager

                1/27/2024

                Colonial Village at West End
                Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to connect with you so we can make your experience more positive. Please contact us at ResidentCare@maac.com and allow 48 business hours for a response - we look forward to hearing from you.
                Review Author Icon

                Resident 1219865

                Verified Resident ā€¢ 2020 - 2024

                1/24/2024

                Maintenance Team is solid, Front Office can be a bit overbearing at times. Please note that all the windows here at this community are out dated, so seals/window panes to not seal properly so expect higher electricity bills than normal and don't be surprised thatā€¦Ā See More >
                  Manager

                  1/26/2024

                  Colonial Village at West End
                  Hi, thank you for taking the time to leave us feedback. we appreciate you bringing this experience to our attention. If you are willing, please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you.
                  Review Author Icon

                  Resident 1217875

                  Verified Resident ā€¢ 2023 - 2024

                  1/17/2024

                  I enjoy living here. Have lived here before years ago. The staff is friendly and will address your concerns, if you have any. Maintenance staff are quick to resolve issues. I have lived in numerous apartment communities, but this one by far is theā€¦Ā See More >
                    Manager

                    1/19/2024

                    Colonial Village at West End
                    Hi, thank you so much for your positive comments about Colonial Village at West End! We hope you have a great day!

                    Updated Review

                    Review Author Icon

                    Resident 474974

                    Verified Resident ā€¢ 2023

                    10/24/2023

                    The community is very friendly and well kept. Staff is very polite and understanding. Things get fixed in a timely manner. Glad to be a part of colonial village west end. Great location nice restaurants and shopping around.

                      Manager

                      10/26/2023

                      Colonial Village at West End
                      Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                      Review Author Icon

                      Resident 1192513

                      Verified Prospect ā€¢ Visited 2023

                      10/23/2023

                      The community was amazing. The staff (Jordan) was friendly and professional. All questions were answered in a timely manner. I would recommend this community to others looking for a quiet place to live.

                        Manager

                        10/25/2023

                        Colonial Village at West End
                        Hi, we're happy you found our staff to be so supportive during your experience here at Colonial Village at West End. Thanks for the recommendation, and have an amazing day!
                        Review Author Icon

                        Resident 1191373

                        Verified Resident ā€¢ 2023

                        10/20/2023

                        My move in process was so easy. Staff was very welcoming and helpful, especially Jordan and Holly. I had small issues when I moved in that I could have waited for to be fixed but maintenance was there first thing in the morning to helpā€¦Ā See More >
                          Manager

                          10/23/2023

                          Colonial Village at West End
                          Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

                          Updated Review

                          Review Author Icon

                          Resident 1063603

                          Verified Resident ā€¢ 2022 - 2023

                          10/16/2023

                          It is a clean, friendly, well maintained environment. Occasionally there is an issue with noise and or smoking odors. Most issues have been addressed quickly. Maintenance does a wonderful job with fixing issues.

                            Manager

                            10/18/2023

                            Colonial Village at West End
                            Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
                            Review Author Icon

                            Resident 1186916

                            Verified Resident ā€¢ 2022 - 2023

                            10/5/2023

                            I recommend living here. The community is always clean, maintenance responds promptly to all work orders, the leasing office staff is amazing, professional and friendly (especially Holly). The complex is in a great area, there are tons of restaurants around and just a quick 5ā€¦Ā See More >
                              Manager

                              10/7/2023

                              Colonial Village at West End
                              Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!
                              Review Author Icon

                              Resident 1184987

                              Verified Resident ā€¢ 2022 - 2023

                              9/28/2023

                              I've had a great experience at this property, this is the first time I've rented (I've always owned), they've been more than amenable to any issues I've had; which are minor requests. The property maintenance as well as the office staff are very easyā€¦Ā See More >
                                Manager

                                9/29/2023

                                Colonial Village at West End
                                Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!
                                Review Author Icon

                                Resident 1177200

                                Verified Resident ā€¢ 2022 - 2023

                                9/5/2023

                                I've enjoyed it a lot, I have had excellent support from the staff here and have lovely neighbors. Lots of cute dogs, very quiet area. I'm not sure what else to say, it's just been a very positive experience.

                                  Manager

                                  9/8/2023

                                  Colonial Village at West End
                                  Hi, thank you so much for your positive comments about Colonial Village at West End! If you have any further questions, please give us a call. We're always happy to help!
                                  Review Author Icon

                                  Resident 666072

                                  Verified Resident ā€¢ 2023

                                  8/30/2023

                                  Great staff and apartments are well taken care of. Community is quiet and clean. Getting mail is kind of a pain since all the mailboxes are at the clubhouse which is a decent distance from many apartments. However, this is not a big deal, andā€¦Ā See More >
                                    Manager

                                    9/4/2023

                                    Colonial Village at West End
                                    Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
                                    Review Author Icon

                                    Resident 1174826

                                    Verified Resident ā€¢ 2023

                                    8/28/2023

                                    The staff was kind and helpful but our unit smells like cigarette smoke and our neighbors seem to be hoarders and it's belongings stacked up against their window. All the other buildings seem fine and our building is the only one with this issue.

                                      Manager

                                      9/4/2023

                                      Colonial Village at West End
                                      Hi, thank you again for taking the time to let us know how we did. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please reach out to us at ResidentCare@maac.com and allow us 48 business hours to respond so we can discuss your experience further.
                                      Review Author Icon

                                      Resident 1172860

                                      Verified Prospect ā€¢ Visited 2023

                                      8/22/2023

                                      Had a great time touring this property. My decision came down to square footage. I just happened to find a slightly bigger apartment. This community was at the top of my list however. I'm very happy I toured.

                                        Manager

                                        8/25/2023

                                        Colonial Village at West End
                                        Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
                                        Review Author Icon

                                        Resident 1163068

                                        Verified Resident ā€¢ 2023

                                        7/25/2023

                                        I enjoy living in this apartment community. My area is quiet and peaceful. Have lived here in the past and back again. Staff and maintenance are very friendly and always willing to help you with any questions you may have.

                                          Manager

                                          7/27/2023

                                          Colonial Village at West End
                                          Hi, thank you so much for your positive comments about Colonial Village at West End! We are always more than happy to assist you if anything else comes up. Take care!

                                          Updated Review

                                          Review Author Icon

                                          Resident 94993

                                          Verified Resident ā€¢ 2016 - 2023

                                          7/13/2023

                                          My comments are directed to office staff maintenance staff and the community not The corporation MAA I lived here for the last seven years before that I lived at another MAA property for eight years where I met the current manager Tracey Bryce when Iā€¦Ā See More >
                                          Manager

                                          7/14/2023

                                          Colonial Village at West End
                                          Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

                                          Updated Review

                                          Review Author Icon

                                          Resident 790293

                                          Verified Resident ā€¢ 2020 - 2023

                                          7/11/2023

                                          My experience has been very good. It is quiet, residents are respectful and nice. The facility is well maintained and any issue I have ever had has been managed immediately. Office staff are professional, friendly and communicate well.

                                            Review Author Icon

                                            Resident 1158517

                                            Verified Prospect ā€¢ Visited 2023

                                            7/11/2023

                                            I toured on a Saturday and the manager was phenomenal, answered all my questions not just about the apartment but the community as well. She was accommodating when I decided I needed to come back a second time to look again. Property grounds appear veryā€¦Ā See More >
                                              Manager

                                              7/13/2023

                                              Colonial Village at West End
                                              Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
                                              Review Author Icon

                                              Resident 1151961

                                              Verified Prospect ā€¢ Visited 2023

                                              6/20/2023

                                              The leasing consultant answered all my questions and she was very helpful. Would suggest that people tour this community.The grounds were very nice and the neighborhood is very quiet. The community is great.

                                                Manager

                                                6/21/2023

                                                Colonial Village at West End
                                                Hi, thank you so much for your positive comments about Colonial Village at West End! We are always more than happy to assist you if anything else comes up. Take care!

                                                Updated Review

                                                Review Author Icon

                                                Resident 951583

                                                Verified Resident ā€¢ 2020 - 2023

                                                6/8/2023

                                                I don't have any regrets about my choice to move here. The staff is amazing, in maintenance Chris and Fred have been great; shortly after putting in my request one or the other is at the door. Move in

                                                  Manager

                                                  6/12/2023

                                                  Colonial Village at West End
                                                  Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

                                                  Features & Amenities

                                                  Parking
                                                  • Carport
                                                  Pets
                                                  • Dogs Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • BBQ and Picnic Areas
                                                  • Business Center with Wi-Fi
                                                  • Car Wash Center
                                                  • Clubhouse
                                                  • Coffee Bar
                                                  • Community Room with Wi-Fi
                                                  • Convenient to Shopping
                                                  • Dog Park
                                                  • Energy Star Appliances
                                                  • Fitness Center
                                                  • Gazebo and Picnic Area
                                                  • Grilling Area
                                                  • Monthly Resident Events
                                                  • On-Site Maintenance
                                                  • On-Site Management
                                                  • On-site Manager
                                                  • Outdoor Kitchen Area
                                                  • Package Receiving Service
                                                  • Pet Friendly Community with No Breed Restrictions
                                                  • Pool
                                                  • Preferred Employee Discount
                                                  • Resident Car Care Center
                                                  • Sundeck
                                                  • Tennis Court
                                                  • Wi-Fi Access
                                                  • WiFi in Common Areas
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                                                  Leasing

                                                  TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Find your next home at Colonial Village at West End in Glen Allen, VA. Select one- and two-bedroom apartment homes include window seats, fireplaces, large closets, and built-in bookshelves. All homes come with a washer/dryer. Our community's luxury amenities include the beautiful pool area with its huge sundeck, the brand new outdoor kitchen area with granite countertops and two gas grills, and the dog park that welcomes all breeds. You'll love living in Short Pump, a great suburb of Richmond, Virginia. The community is close to many major restaurants and highways, including I-64, I-295, and Route 288. Virginia Commonwealth University is just 15 minutes away, and there is ample shopping and dining in the neighborhood.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 10:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  MAA

                                                  A
                                                  A
                                                  Communities
                                                  295

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 374 number of votes by renters, Colonial Village at West End is currently rated 4.5 out of 5 stars.
                                                  Colonial Village at West End is rated 4.6/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                  Colonial Village at West End is rated 4.8/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                  Colonial Village at West End is rated 4.5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                  Colonial Village at West End is rated 4.3/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                  Colonial Village at West End is rated 4.8/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  Colonial Village at West End is rated 4.8/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 2.3 days to their community reviews in the past year.
                                                  MAA
                                                  Dogs Allowed
                                                  Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                  Pet Limit: 2
                                                  Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                  Cats Allowed
                                                  Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                  Pet Limit: 2
                                                  Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  Lease Now for reduced rent! Certain exclusions may apply.

                                                  March 2024

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                                                  Colonial Village at West End is a 471 - 885 sq. ft. apartment in Glen Allen in zip code 23060. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,148 - $3,443. Nearby cities include Henrico, Ashland, Richmond, Mechanicsville, and Bon Air.

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