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The Flats at West Broad Village

3930 Wild Goose Lane, Glen Allen, VA 23060
3930 Wild Goose Lane, Glen Allen, VA 23060

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The Flats at West Broad Village

 
 
 
 
 
 

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Ratings & Reviews (193 Reviews)

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Former Resident 2020 - 2021
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/13/2021
staff never responds. Have to call them 4+ times and leave multiple voicemails until they finally pick up. And they charged us for ridiculously small things when we moved out, took our whole security deposit plus more for scuff marks on a wall. See More
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 Verified Resident 792829vrp 2020
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Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/17/2020
This apartment complex is in a great location, right off Broad Street. The courtyard is beautiful and well maintained. There are commercial spaces on the bottom floor of the residential areas, which leads to easy access. There are lots of places around this complex. I don't… See More
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The Flats at West Broad Village Manager

07/20/2020

We appreciate your high rating! We're thrilled that you are enjoying your stay in our community. Our top priority is the well-being of our residents and we're happy it shows! Thank you for choosing to make your home here, with us! -Brittany Davidson, Community Director

 Verified Resident 791784vrp 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
07/15/2020
So far I have enjoyed my experience living at this community - when I have had questions/issues the staff has responded quickly to ensure I am taken care of. The apartment itself has been peaceful. I am so far satisfied despite a few issues with my… See More
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The Flats at West Broad Village Manager

07/16/2020

Welcome to Flats at WestBroad Village! We appreciate your high rating! Our team is committed to your well-being and satisfaction and we're happy it shows. If you'd like to discuss your concerns, please contact me at your convenience. Thank you. -Brittany Davidson, Community Director, [email protected] or (804) 212-1658

 Verified Resident 785227vrp 2018 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/29/2020
Excellent service. I enjoy how they want to improve their services. Clean and well worth paying a premium for such a community. Quiet and the residents are very friendly. I love the location and how easy it is to access the malls and major highways. See More
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The Flats at West Broad Village Manager

06/30/2020

Thank you for your five-star rating! The comfort of our residents is of the highest importance to us. We are happy to know the quality of your apartment and the service of our staff have met your expectations. -Brittany Davidson, Community Director

 Verified Resident 784021vrp 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/25/2020
I love the area, I can walk to everything, grocery store, bank, Dave and Busters, and lots of restaurants. The staff was very helpful on move in day and prior to move in. I would recommend the Flats at West Broad to anyone that loves being… See More
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The Flats at West Broad Village Manager

06/26/2020

Welcome and thank you for your high rating! We're thrilled that you love living in our community! Our team is committed to your satisfaction and well-being and we're happy it shows! Thank you for your residency! -Brittany Davidson, Community Director

 Verified Resident 210808vrp 2012 - 2020
Rating Breakdown
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Maintenance
Neighborhood
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Grounds
Office Staff
06/24/2020
Professionally managed rental and property maintenace staff. Safe apartment complex controlled by fob activated front-door and card-activated covered parking garage. 2-mins Walk to grocery stores and restaurants See More
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 Verified Resident 782818vrp 2020
Rating Breakdown
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Maintenance
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Office Staff
06/22/2020
Glad we moved to this apartment. It is a 3BR, with panoramic view of the neighborhood. Only wish we had claimed our $400 move-in bonus before the change in management occurred.. Only problem is very noisy neighbor above us. See More
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The Flats at West Broad Village Manager

06/23/2020

Welcome to Flats at West Broad Village! It's wonderful that you're enjoying your spacious floor plan. Your satisfaction and comfort are very important to us, so please don't hesitate to contact us at (804) 212-1658 or email me at [email protected] to discuss the issues raised in your review. Thank you. - Brittany Davidson, Community Director

 Verified Resident 715720vrp 2019 - 2020
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/22/2020
Lovely community nestled on a tree and green space lined road. Ground levels of the apartment complex buildings house restaurants and specialty stores. A grocery store and health club are within walking distance. Also near a major shopping mall housing multiple major department and specialty stores.… See More
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The Flats at West Broad Village Manager

11/11/2019

Thank you for awarding Flats at West Broad Village with a five-star rating! We appreciate you taking a moment to compliment the exemplary customer service, convenient location, and authentic neighborhood feel that set our community apart from the rest. - Brittany Davidson, Community Director

 Verified Resident 781867vrp 2020
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/19/2020
I have thoroughly enjoyed the entire process of moving in and living here. The apartment itself is beautiful, high quality appliances, full size washer dryer. Also in an incredibly convenient location. The staff made getting my first apartment easy and streamline. Residents are respectful and quiet… See More
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The Flats at West Broad Village Manager

06/22/2020

Thanks so much for your five-star rating of Flats at West Broad Village! We're delighted that you're enjoying all that our community has to offer, from our beautifully appointed apartments to our convenient location. — Brittany Davidson, Community Director

 Verified Resident 781052vrp 2019 - 2020
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/17/2020
It's a super-convenient community in Richmond's northwest suburbs with more amenities than I've ever had in a community. It's mixed use, so there's lots of activity, but the buildings are secure, and you're able to effectively get peace and quiet when you seek it. See More
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The Flats at West Broad Village Manager

06/18/2020

Thank you for your high rating! We are happy to know that you are enjoying your stay in our community and we thank you for your residency! -Brittany Davidson, Community Director

 Verified Resident 777773vrp 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/09/2020
This community really makes an effort to create a community experience with a variety of activities for all ages.The staff is friendly and helpful. I would recommend living here. The convenience for shopping can't be beat! See More
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The Flats at West Broad Village Manager

06/10/2020

Thank you for your five-star rating! We are happy to hear that you have been enjoying your stay in our community. Thank you for your residency! - Brittany Davidson, Community Director

 Verified Resident 752625vrp 2014 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/09/2020
I have a reasonable good experience. I think this may have occurred under old management not sure but a very beautiful religious glass piece on my front door was stolen. I sent a letter to management with no reply. I also talk to management in person.… See More
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The Flats at West Broad Village Manager

03/17/2020

We are happy to hear of your wonderful experience. We care deeply about our residents and seek to provide the highest quality customer service. Thank you for this spectacular review! - Brittany Davidson, Community Director

 Verified Resident 772913vrp 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/27/2020
I love the location, recent renovation, apartment layout, school district. The staff are very personable and knowledgeable. They are taking great care during the lockdown and I dealt safe moving in during that time. See More
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The Flats at West Broad Village Manager

05/28/2020

Thank you for your high rating! We aim to provide the best quality customer service and living experience for our residents. Thank you for writing this review! -Brittany Davidson, Community Director

 Verified Resident 424047vrp 2016 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/26/2020
This area is very convenient! Whole Foods and Trader Joe's in walking distance. It's safe and people are friendly. I live near Broad street and it can be a little loud sometimes but overall not a big problem. Love the parking garage! See More
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The Flats at West Broad Village Manager

11/29/2017

Wow - thank you for the 5 star review! You are truly valued and we thank you for giving us your feedback! We are glad that you made the choice to call The Flats your home!

 Verified Resident 670024vrp 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/30/2020
My experience at the Flats has been exceptionally well. My neighbors ar friendly and quiet. I hear very little interactions in the halls or inside my apartment. In addition, the office staff is always friendly and ready to assist me with any needs. See More
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The Flats at West Broad Village Manager

08/01/2019

Thank you for your awesome recommendation! - Tabitha Ochoa, Community Director

 Verified Resident 749677vrp 2019 - 2020
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/04/2020
I have thoroughly enjoyed the convenience of living near retail shops. It is perfect for walking and exercising. I've met really nice people her as well. The staff is always friendly and helpful I will definitely renew my lease. See More
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The Flats at West Broad Village Manager

03/05/2020

Thank you for this great review! We are pleased to hear that you're enjoying your living experience and plan to renew your lease. Thank you. - Brittany Davidson, Community Director

 Verified Resident 744216vrp 2020
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/12/2020
This is the perfect community if you are concerned about safety. Its quiet and has lots to do. Every shop, grocery store and eatery in town can be found within walking distance. It has everything you'll need without having to have a car. See More
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The Flats at West Broad Village Manager

02/13/2020

We are happy to hear that you are having an overall great experience here; our residents' comfort is of the utmost importance to us. Thank you for leaving this review! - Brittany Davidson, Community Director

 Verified Resident 742434vrp 2020
Rating Breakdown
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Maintenance
Neighborhood
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Grounds
Office Staff
02/06/2020
We feel that our new home is going to be a great experience. Any problems we have, has been and will be addressed professionally. Looking forward to getting to know our community. Love the concept of the Trash Fairies! See More
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The Flats at West Broad Village Manager

02/07/2020

We are happy to hear of your wonderful experience. We care deeply about our residents and seek to provide the highest quality customer service. Thank you for this spectacular review! - Brittany Davidson, Community Director

 Verified Resident 742192vrp 2020
Rating Breakdown
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/05/2020
I love the whole urban atmosphere, with immediate access to shopping and dining. Also wanted the amenities of a luxury apartment, like the fitness center and the multiple common rooms. Overall, for the money, this was ideal. See More
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The Flats at West Broad Village Manager

02/06/2020

We are happy to hear that you are having an overall great experience here; our residents' comfort is of the utmost importance to us. Thank you for leaving this review! - Brittany Davidson, Community Director

 Verified Resident 741656vrp 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/03/2020
This is a beautiful area and I enjoy my neighbors, but I really wish that I could warn potential tenets that the Flats really does it live up to the hype and that they will be very disappointed with their experience here. The staff seems in… See More
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The Flats at West Broad Village Manager

02/06/2020

We are sorry you feel this way. Our goal is to maintain the highest ethical standards and principles while being honest and trustworthy in all our words and actions. We would be happy to discuss this with you and invite you to come by our office, give us a call at (804) 212-1658, or send me an email at [email protected] Thank you. - Brittany Davidson, Community Director

 Verified Resident 737052vrp 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/17/2020
Helpful Friendly Staff, From taking a tour of the apartments to getting the keys everything was smooth. The Great Location, Good Restaurants, grocery store within walking distance. The area has a good vibe See More
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The Flats at West Broad Village Manager

01/20/2020

We are delighted to hear of your overall wonderful experience! We aim to provide the best quality customer service and living experience for our residents. Thank you for writing this review! - Brittany Davidson, Community Director

 Verified Resident 735867vrp 2016 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/13/2020
We are living in this community from 2016 and it is the best place to live in Richmond. Everything is near by and best part is how convinient all the shops , garden,gym are . Apartment staff is too friendly, specially new management . We are… See More
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The Flats at West Broad Village Manager

01/14/2020

Thank you for this great review! We are pleased to hear that everything is up to your expectations. We love our convenient location, too! Thank you. -Brittany Davidson, Community Director

 Verified Resident 734618vrp 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/08/2020
Great location and easy access to the highways. The staff is friendly and helpful. There are a number of options for food and shopping including specialty stores. The complex is pet-friendly and the community is diverse. See More
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The Flats at West Broad Village Manager

01/10/2020

We appreciate you taking the time to write this review! The comfort of our residents is of the highest importance to us. Thank you for your residency! Brittany Davidson, Community Director, [email protected] or (804) 212-1658

 Verified Resident 699076vrp 2019 - 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/06/2020
It's located in a central area and just a lovely place to live! My husband and I downsized and wanted to live in a quiet community with great amenities and the Flats are definitely meeting our needs. Glad we moved here! See More
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The Flats at West Broad Village Manager

09/24/2019

Thank you for this excellent rating! We are honored to have earned your high recommendation. - Tabitha Ochoa, Community Director

 Verified Resident 731000vrp 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/24/2019
The application process was fast and easy. The staff has been very helpful and followed up on any questions and concerns. It is a very nice community with shopping and food in walking distance which is an added bonus. See More
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The Flats at West Broad Village Manager

12/26/2019

We appreciate your excellent rating! The satisfaction and well-being of our residents is of the highest importance to us. We are happy to know that your application process went smoothly and the service of our staff have met your expectations. Thank you for your residency! -Brittany Davidson, Community Director

 Updated Review
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Features & Amenities

Laundry

  • Washer/Dryer

Parking

  • Covered or Garage Parking

General

  • Abundant Amenity Additions and Interior Renovations Coming Soon
  • Balcony
  • Black Appliances
  • Cable & Satellite
  • Clubhouse
  • Convenient to Short Pump Park
  • Cyber Cafe with Coffee Bar
  • Fitness Center with Locker Room
  • Granite Countertops
  • Grilling Station with Lounge Area
  • Hardwood Flooring
  • High Ceilings
  • Large Closets
  • Meeting Rooms
  • Moving Concierge
  • Package Receiving Service
  • Pets Allowed
  • Playground
  • Premium Cabinetry
  • Premium Courtyard
  • Prime Short Pump Location
  • Recreation Room with Billiards and Poker Table
  • Smart Locks Available
  • Stainless Steel Finish Refrigerators
  • Swimming Pool with Sun Deck
  • Theater Room
  • USB Outlets
  • View
  • Walking Trails

Pets

  • Cats Allowed
    Pet Limit: 2
  • Dogs Allowed
    Restrictions: Tosa Inu/Ken, American Bandogge, Cane Corso, Rottweiler, Doberman, Pit Bull, Bull Terrier, Staffordshire Terrier, Dogo Argentino, Boer Boel, Gull Dong, Basenji, Mastiff, Perro de Presa Canario, Fila Brasiliero, Wolf Hybrid, Caucasian Oucharka, Alaskan Malamutes, Kangal, German Shepard, Shepard, Chow, Spitz, Akita, Reptiles, Rabbits and Pot Bellied Pigs. Mixed breeds containing these bloodlines are also prohibited.
    Pet Limit: 2

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $1,244 - $1,339

  • SQ. FT.

    705

  • Available
    Avail.

    1 Units

  • Model

    A01

  • Price
    Price

    $1,419 - $1,749

  • SQ. FT.

    823

  • Available
    Avail.

    5 Units

  • Model

    A02

  • Price
    Price

    $1,588 - $1,683

  • SQ. FT.

    836

  • Available
    Avail.

    1 Units

  • Model

    A03

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

A-
RangeWater Real Estate
VIEW 136 COMMUNITIES

Landing Page Text:Let The Flats at West Broad Village inspire your 21st-century lifestyle. Our courtyard community is nestled North of Richmond, VA, on charming cobblestone streets offset with sprawling green lawns. Inspired by our historic city and contemporary luxury, weve designed a community to meet the modern demands of your life. Our one, two and three bedroom floor plans for rent near Short Pump Town Center boast impressive interiors and exclusive access to our wide array of top-of-the-line community amenities. Additionally, we are located within walking distance of the most remarkable food, drinks, and entertainment in the area. Develop your distinct Southern style at The Flats at West Broad Village, now leasing apartment homes in Glen Allen, VA.

Office Hours

  • Sunday: Closed
  • Monday - Friday: 09:00 AM - 06:00 PM
  • Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at The Flats at West Broad Village?
The community is rated 4.1/5 stars, which is considered having extremely quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Flats at West Broad Village?
The community is rated 4.8/5 stars, signifying extreme satisfaction on average.

How safe is The Flats at West Broad Village?
The community is rated 4.6/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.3/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 62.5% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 96.12 days to their community reviews in the past year.

Who manages The Flats at West Broad Village?
RangeWater Real Estate

What is the pet policy at The Flats at West Broad Village?
Cats Allowed
Pet Limit: 2
Dogs Allowed
Restrictions: Tosa Inu/Ken, American Bandogge, Cane Corso, Rottweiler, Doberman, Pit Bull, Bull Terrier, Staffordshire Terrier, Dogo Argentino, Boer Boel, Gull Dong, Basenji, Mastiff, Perro de Presa Canario, Fila Brasiliero, Wolf Hybrid, Caucasian Oucharka, Alaskan Malamutes, Kangal, German Shepard, Shepard, Chow, Spitz, Akita, Reptiles, Rabbits and Pot Bellied Pigs. Mixed breeds containing these bloodlines are also prohibited.
Pet Limit: 2

What types of floor plans are available?
1 Bed, 1 Bath


The Flats at West Broad Village Gallery

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The Flats at West Broad Village is a 705 - 836 sqft apartment in Glen Allen in zip code 23060. This community has a 1 bedroom, 1 bathroom, and is for rent for $1,244 - $1,749. Nearby cities include Henrico, Ashland, Richmond, Mechanicsville, and Bon Air. 23294, 23059, 23227, 23294, and 23060 are nearby zip codes.

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MOVE-IN SPECIAL

The Flats at West Broad Village

Provided by Property Management

Management Photos (29)

  • (Manager photo uploaded on 02/13/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 02/13/2020) Image of The Flats at West Broad Village in Glen Allen, VA
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  • (Manager photo uploaded on 02/13/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 02/13/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 02/13/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 02/13/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 02/13/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 02/13/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 02/13/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 02/13/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 02/13/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 02/13/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 01/09/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 01/09/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 01/09/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 01/09/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 01/09/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 01/09/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 01/09/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 01/09/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 01/09/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 01/09/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 01/09/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 01/09/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 01/09/2020) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 06/08/2021) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 05/12/2021) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Manager photo uploaded on 05/12/2021) Image of The Flats at West Broad Village in Glen Allen, VA

Provided by Other Residents

Resident Photos (14)

  • (Resident photo uploaded on 01/22/2014) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Resident photo uploaded on 01/22/2014) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Resident photo uploaded on 01/22/2014) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Resident photo uploaded on 02/18/2013) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Resident photo uploaded on 02/18/2013) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Resident photo uploaded on 02/18/2013) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Resident photo uploaded on 02/18/2013) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Resident photo uploaded on 12/21/2015) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Resident photo uploaded on 02/01/2021) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Resident photo uploaded on 02/01/2021) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Resident photo uploaded on 02/01/2021) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Resident photo uploaded on 02/01/2021) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Resident photo uploaded on 02/01/2021) Image of The Flats at West Broad Village in Glen Allen, VA
  • (Resident photo uploaded on 02/01/2021) Image of The Flats at West Broad Village in Glen Allen, VA
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