Review History for hamtponva

Luna Pointe


Updated Review

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hamtponva

Resident ā€¢ 2016

4/27/2016

Excellent staff, great customer service, beautiful landscape, low prices, and convenient location. BUT Low quality maintenance response, cockroaches is a problem with the apartments. Two issues enough to highly not recommend this to anyone.
    Manager

    4/27/2016

    Luna Pointe
    Hello, Thank you for your feedback on the property and our staff. We truly apologize for any inconveniences you feel you've had concerning maintenance. We have processes in place to swiftly rectify any pest situations. Please directly contact the property manager at hampton.pm@kettler.com to have the issue resolved. Regards, The Waypoint at Hampton Team
    1 Previous Review

    Previous Review

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    Resident 229622

    Verified Resident ā€¢ 2016

    4/11/2016

    Maintenance repair quality is not too satisfying. They replaced parts to broken dryer vents with a dirty vent. Is that reasonable? Is it not the least an apartment can do to clean the apartment before tenants move in? I am noticing lots of hidden dirty spots around the apartment that should not be dirty. Nice staff, but low quality in customer service. Unfortunate...
      Manager

      4/11/2016

      Luna Pointe
      Hello, Thank you for your feedback. We truly apologize for any inconveniences you feel you've experienced and invite you to directly contact the property manager at Hampton.PM@kettler.com. This way, an appointment can be scheduled to resolve any concerns and clear any miscommunication. Regards, The Waypoint at Hampton Team

      Review 13 out of 192

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