| Number of reviews in the past 365 days | 7 |
| Percentage of reviews responded to | 0% |
| Average time to respond to reviews | N/A |
Colonnade Work Force
351A North Mason Street, Harrisonburg, VA 22802
351A North Mason Street, Harrisonburg, VA 22802
Floor Plans
epIQ Index Report Card
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
- online reviews
- resident surveys
- manager's engagement with renter reviews
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Community epIQ Grade
Ratings & Reviews (25 Reviews)
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AVERAGE RATINGSee Rating Breakdown
Noise
Maintenance
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Grounds
Office Staff
OVERALL SCORESee Rating Breakdown
Noise
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Verified Resident 710886 • 2018 - 2020 Recommended
Updated 04/24/2020
Reviewed 10/28/2019
Everything has been great ! No complaints there's never any noise complaints , anything and everything gets fixed in a timely manner the staff is great and caring the surrounding areas is close to everything. I have no complaints about living here ! See More
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Verified Resident 414820 • 2017 - 2020 Recommended
Updated 01/22/2020
Reviewed 11/06/2017
Colonnade is a beautiful place to live. The homes are nice and managment is respectful, kind an awesome. I appreciate the maintenance and all of his hard work to keep our building clean, running well and up to code as well as problem free and beautiful… See More
Colonnade Work Force Manager08/08/2017
Dear Resident, Thank you so much for your positive feedback regarding the Colonnade community. We appreciate that you took the time to write a review, and we are so pleased that you are happy in your apartment home. Please don't hesitate to reach out to us in the future should the need arise. We are so glad you chose the Colonnade! Thank you, Colonnade Administrator
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Verified Resident 517881 • 2018 - 2019 Recommended
Updated 11/18/2019
Reviewed 07/24/2018
I have enjoyed living in my apartment, maintenance issues are taken care of promptly. It's quite and clean in the building. Personal is kind and helpful. My neighbors are kind. Public transportation, stores, restaurants, post office and library and church are within walking distance. It's very… See More
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Verified Resident 701755 • 2019 Recommended
Updated 10/01/2019
Reviewed 10/01/2019
The apartment is lovely an spacious, amenities are not as said on website or lease agreement. Property manager lacks experience an knowledge, an uses business hours for personal thing an rarely in office. Neighbors are friendly an helpful.. See More
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Verified Resident 282871 • 2006 - 2019 Recommended
Updated 09/30/2019
Reviewed 11/13/2016
i answered all questions.i feel no reason to waste my time repenting,my self. now 200 more not necessary what all the stars are for.i don't mean to sound mean or hateful it's not in my nature in repeating my self. See More
Colonnade Work Force Manager14/14/2016
Dear Resident, Thank you for taking the time to provide us with your positive feedback. We appreciate your efforts to fulfill the minimum 200 character count, and we welcome you to share any future concerns you may have with management by stopping in at the office or giving us a call at 540-442-7368. Your continued satisfaction is very important to us! Sincerely, Colonnade Administrator
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Verified Resident 698177 • 2019 Recommended
Updated 09/23/2019
Reviewed 09/23/2019
The leasing manager was good on helping me get the apartment, but apartment was ditry skuff marks on kitchen floor that hasn't been removed, rust in medicine cabinet, window ceils were dirty. I spent a lot of money to get the apartment for it to be… See More
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Verified Resident 697664 • 2014 - 2019 Recommended
Updated 09/20/2019
Reviewed 09/20/2019
I love my apartment all on one floor. And is walking distance to downtown restaurant and stores. Doors stay lock for safety. Apartment manager do all she can to help putting in work orders. The apartment manager does a good job with helping if you have… See More
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Verified Resident 624579 • 2018 - 2019 Recommended
Updated 04/08/2019
Reviewed 04/08/2019
The building where office is is taken better care of then the rest of building! The rest could use A good deep cleaning top 2 bottom And could also use some up grades and A little better up keep! But overall A pretty good place! See More
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Verified Resident 597249 • 2016 - 2019 Recommended
Updated 01/26/2019
Reviewed 01/26/2019
Great place to live. Nice and clean have washer and dryer you don't have to go outside in the cold weather rooms are big 2 nice bathroom. Excellent communication with the manager and staff. ?? my place See More
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Verified Resident 187215 • 2014 - 2018 Not Recommended
Updated 10/29/2018
Reviewed 09/28/2015
Our household has lived here since 2014, the community as a whole is a decent one members of the community States in themselves even though the units seem to never stay occupied longer than 2 years is always fresh new faces to be seen which I… See More
Colonnade Work Force Manager30/30/2015
Dear Resident, Thank you for sharing your honest feedback. Please be assured that your satisfaction is important to us, and all staff members do their best to communicate effectively with all of our residents. We would love the opportunity to meet with the resident association to directly discuss your concerns. Please call us at (540) 442-7368 at your earliest convenience so we can arrange a meeting. Sincerely, Colonnade Administrator
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Verified Resident 560946 • 2014 - 2018 Recommended
Updated 10/22/2018
Reviewed 10/22/2018
Here you can go, the apartments, suitable for people incapsids, and single marriages (without children); they are luxurious, comfortable apartments; Only the rooms do not have that privacy; At least they should give a service for each ronovaciom of the contract, make a change or clean… See More
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Verified Resident 541766 • 2018 Not Recommended
Updated 09/11/2018
Reviewed 09/11/2018
not bad, except for my neighbor in unit 417. Since the very beginning she started calling the police on me. I'm practically never there during the day. 4 times she call the police on me. I drive for Medicaid 5 days a week from 5.00 am… See More
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Verified Resident 296700 • 2016 - 2018 Recommended
Updated 04/20/2018
Reviewed 01/02/2017
Not great, but certainly improving, work management change. Previous management did not work well to get things completed in a timely manner. That has changed, since then. Pam had a problem giving orders to her maintenance man. See More
Colonnade Work Force Manager13/13/2017
Dear Resident, Thank you for providing us with your honest feedback regarding the Colonnade community. We are so happy you decided to stick out the process required to become a resident at the Colonnade. For those that are unfamiliar with the affordable housing application process, you are certainly correct in saying it is lengthy, and can be frustrating. We appreciate your patience, and hope that your new home with us will overcome your initial complications. Please feel free to reach out in the future should the need arise, we are always happy to assist. We are excited to have you as a part of the community, and can't wait to make you feel like your initial delay was worthwhile. Thank you, Colonnade Administrator
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Verified Resident 418362 • 2017 Not Recommended
Updated 11/13/2017
Reviewed 11/13/2017
Recien me mude, el apartamento esta funcional me gusta. Pero el Elevador los pasillos siempre esta super sucios.manchas mal olor . varios de los vecinos son ruidosos corren pasillos fuman perro que ladra. Fastidiosos acosadores. Pienso debiera. Haber mas privasidad. See More
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Verified Resident 364954 • 2017 Recommended
Updated 10/09/2017
Reviewed 07/03/2017
So far my experience has been very positive. I have met quite a few ladies my age and we hit it off right away. Everyone has been very friendly. Some of the children are restless which is I suggested a playroom. All they have is concrete… See More
Colonnade Work Force Manager05/05/2017
Dear Resident, Thank you so much for your positive feedback regarding the Colonnade community. We are so pleased to hear that your move-in was smooth and that our staff has helped make the transition an easy one. We look forward to continuing to meet and exceed your expectations as your residency continues. Please don't hesitate to reach out in the future should the need arise. We are always happy to assist. Thank you, Colonnade Administrator
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Verified Resident 97146 • 2014 - 2017 Recommended
Updated 09/18/2017
Reviewed 09/11/2014
Overall the staff is pleasant and goes above to make sure to provide the best customer service can. She's very friendly and tries to make guest interact in various ways either conflict resolution or community activities See More
Colonnade Work Force Manager23/23/2014
Thank you for being our resident! We appreciate your feedback, and welcome you to share any future concerns you may have with management by stopping in at the office or giving us a call at 540-442-7368. Your continued satisfaction is very important to us! Sincerely, Colonnade Administrator
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Verified Resident 362101 • 2017 Recommended
Updated 06/26/2017
Reviewed 06/26/2017
I just moved in Colonnade apartments this month and I'm very pleased with office management and the professionalism of the staff. Its been great, any maintenance issues I've had were resolved promptly. The online rent pay and contact make communication easy. The location is convenient to… See More
Colonnade Work Force Manager05/05/2017
Dear Resident, Thank you so much for taking the time to provide us with such fantastic feedback regarding your experience so far at the Colonnade. We are so pleased to hear that as a new resident, we have been able to meet your expectations and build your confidence in your choice to call the Colonnade home. Once you get settled in, we look forward to seeing you at one of our many on-site community events. Please don't hesitate to reach out in the future should the need arise. We are always happy to assist. Thank you, Colonnade Administrator
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Verified Resident 262070 • 2016 Recommended
Updated 08/16/2016
Reviewed 08/16/2016
I feel so at home in my new apartment! The size is perfect for my daughter and I,the apartment was very clean and well taken care of when I moved in. The office staff is very friendly and always answer my questions throughly. The only thing… See More
Colonnade Work Force Manager30/30/2016
Dear Resident, Thank you so much for your positive feedback regarding the Colonnade community. We are so happy to hear that you are settling into your new home, and that your expectations are being met. As for your concern regarding parking, Colonnade does not provide Visitor parking in order to insure all of our residents have adequate parking spaces. That being said, there is a free parking deck just one block over that your guests are welcome to take advantage of. Again, we are so pleased you chose to call the Colonnade home, and if the need should ever arise, please don't hesitate to reach out to us in the future. We are always happy to assist. Thank you, Colonnade Administrator
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Verified Resident 230730 • 2014 - 2016 Recommended
Updated 04/14/2016
Reviewed 04/14/2016
I've lived here at Colonnade going on 3 years.Most of the time it's great and other times not. There's alot of good people here and it's close to downtown.Not sure but this will be my last year here at Colonnade. Things changed in the last year… See More
Colonnade Work Force Manager26/26/2016
Dear Resident, Thank you for your honest feedback regarding the Colonnade. We would love to discuss any concerns you may have regarding your living experiences over the past year in an effort to resolve any issues you may have before your lease renewal. Our resident's satisfaction is of the utmost importance to us, and we are happy to assist in any way possible. We want to keep you as a part of our thriving community! Thank you, Colonnade Administrator
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Verified Resident 86896 • 2014 - 2015 Recommended
Updated 12/30/2015
Reviewed 08/05/2014
I really like it here.the staff do a good. Job to make it a home. Not just a apt.building.as in you need a new blinds?where's your rent. this may be shorter than you like. But I think I said all you can.I think it is just… See More
Colonnade Work Force Manager21/21/2014
Thank you for being our resident! We appreciate your feedback, and welcome you to share any future concerns you may have with management by stopping in at the office or giving us a call at 540-442-7368. Your continued satisfaction is very important to us! Sincerely, Colonnade Administrator
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Verified Resident 196993 • 2015 Not Recommended
Updated 11/09/2015
Reviewed 11/09/2015
I regret moving into this apartment community as there are so many unexpected problems. The indoor air quality is terrible and causing health problems but when we open our windows to get outdoor fresh air there is the putrid smell of the feed mill. There is… See More
Colonnade Work Force Manager11/11/2015
Dear Resident, Thank you so much for your honest feedback regarding the Colonnade community. I sincerely apologize that your expectations are not being met, though I do assure you every effort is being made to work through your concerns. While I am aware of your specific plight, we have had no other complaints regarding harsh smells in the hallway or elevators - and have even made recent changes to our cleaning products due to your individual requests. Additionally, our maintenance supervisor completes weekly and monthly property inspections to detect property damage and/or other issues such as mold. There has been no such discovery. While I understand issues with neighbors can be frustrating, management attempts to make the best living environment for everyone, and unfortunately cannot monitor all personal issues, but instead must work to contribute to the greater good of the community. I encourage you to attend a few of our social activities and perhaps meeting a more diverse group of residents will change your opinion. Colonnade is a pet friendly community, but due to the nature and location of the building we do restrict animals to a certain weight limit and can only provide for minimal green space. We do our best to accommodate residents and their pets, but the ease of access to downtown amenities is one of our best features and tends to outweigh pet owner's initial objections. Please feel free to give us a call at your convenience so we may schedule an appointment to further discuss and hopefully work through your unease. We do value our residents, and are willing to listen and make improvements where necessary. Sincerely, Colonnade Administrator
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Verified Resident 152819 • 2014 - 2015 Recommended
Updated 10/19/2015
Reviewed 05/11/2015
I have lived here for almost 2 years. The neighbors I have met have been nice and friendly. There are a couple of minor issues that I don't like but I'm dealing with them. I like the staff here alot. They have been helpful when I've… See More
Colonnade Work Force Manager15/15/2015
Thank you for being our resident! We appreciate your feedback, and welcome you to share any future concerns you may have with management by stopping in at the office or giving us a call at 540-442-7368. Your continued satisfaction is very important to us! Sincerely, Colonnade Administrator
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Verified Resident 142893 • 2011 - 2015 Recommended
Updated 03/24/2015
Reviewed 03/24/2015
the staff is extra friendly and are a great group of people. this is a wonderful place to live.i would recommend this apartment complex to anyone looking for a place to live.most of the residents that i have talked to in the 4 yrs i hv… See More
Colonnade Work Force Manager26/26/2015
Thank you for being our resident! We appreciate your feedback, and welcome you to share any future concerns you may have with management by stopping in at the office or giving us a call at 540-442-7368. Your continued satisfaction is very important to us! Sincerely, Colonnade Administrator
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Verified Resident 79125 • 2012 - 2014 Recommended
Updated 06/30/2014
Reviewed 06/30/2014
This apartment complex is kept very clean and neat!!! The staff is awesome and very helpful in any situation. I am very pleased and feel very safe to be living here. The management are having more and more activities for their residents which is nice!!! Thank… See More
Colonnade Work Force Manager21/21/2014
Thank you for being our resident! We appreciate your feedback, and welcome you to share any future concerns you may have with management by stopping in at the office or giving us a call at 540-442-7368. Your continued satisfaction is very important to us! Sincerely, Colonnade Administrato
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Verified Resident 58612 • 2012 - 2014 Recommended
Updated 03/20/2014
Reviewed 03/20/2014
I was to be moved upto the 4th floor and wasn't the staff in the office didn't complete lots of paper work. The parking needs to have visitor spots. The last year wasn't so bad, biggest complaint would be noise and pets. lighting in the lot… See More
Colonnade Work Force Manager21/21/2014
Dear Resident, Thank you for sharing your honest feedback. Please be assured that your satisfaction is important to us. I would love the opportunity to meet with you in person so that we can work through all of your concerns. I hope by doing so we can regain your confidence that you have chosen the best community to call home. Please call me at 540-442-7368 at your earliest convenience so we can arrange a meeting. Sincerely, Colonnade Administrator
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Colonnade Work Force is an apartment in Harrisonburg in zip code 22802. Nearby cities include Weyers Cave, Grottoes, Welch, Elkton, and Shenandoah. 22801, 22803, 24486, 24801, and 24441 are nearby zip codes.
