Ratings & Prices for Tuckahoe Creek Apartments, Henrico, VA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	4.5
Safety	4.4
Office Staff	4.6
Maintenance	4.6
Neighborhood	4.6
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	10

Manager's Review Engagement

Percentage of reviews responded to	70%

Manager's Review Reply Time

Average time to respond to reviews	112.2 days

Ratings & Reviews (280 Reviews)

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Former Resident • 2018 - 2020

01/16/2021

I paid $1200/mo for a non-renovated, 1 bedroom apartment with a 5 year old carpet. I moved out 9 months ago and still not have received my security deposit or an explanation for this delay. There were dirty masks sitting in the stairwell during the pandemic,… See More

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Tuckahoe Creek Apartments Manager

01/20/2021

Thank you for your feedback. We apologize for any inconveniences or difficulties you've experienced. Please contact the office with some identifying information so we can follow up with you, and work to resolve your situation.

Resident • 2020

12/10/2020

I have been living here for nearly three years.. I absolutely love it here, the area the apartments are located is excellent, The amenities are wonderful and the grounds are very nice. I feel very safe living here. The staff here go above and beyond. The… See More

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Tuckahoe Creek Apartments Manager

01/20/2021

Thank you for your wonderful feedback. We are so happy you enjoy living with us and hope to have you as a member of our community for many years to come!

Verified Resident 728693 • vrp • 2019 - 2020

03/24/2020

I'm very pleased with my apartment and community. When I have a maintenance problem everyone seems willing to help any way they can. It's a very quiet and clean community and they always have something for the community in terms of events. See More

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Tuckahoe Creek Apartments Manager

01/02/2020

Thank you very much for taking the time to review our property. We appreciate your kind words, and we're so happy to have been able to provide you with a happy home so far! We look forward to having you as a resident for years to come!

Verified Resident 754408 • vrp • 2020

03/21/2020

The final move-in process with the leasing associate was extremely easy. I found the apartment was clean and ready to move right in. The brochure had all the pertinent information needed to become with all the amenities within the complex and surrounding communities.

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Tuckahoe Creek Apartments Manager

03/24/2020

Verified Resident 616319 • vrp • 2019 - 2020

03/14/2020

It is an good community. The swimming pool is very huge and better then the other.The maintenance stuff is excellent. They are very polite and always willing to solve the issues we face.Overall I had a pleasant stay in the community.

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Tuckahoe Creek Apartments Manager

03/18/2019

Thank you for your feedback! We are happy to hear that you are enjoying the community and our amenities. We hope to have you as a member of our community for many years to come!

Verified Resident 752134 • vrp • 2019 - 2020

03/13/2020

Very good. Great time and I loved doing it. Enjoyed the time and the reponsebfrom maintenance . Glad to live her and love the staff. Hope this survey helps and stuff. Good times all around and happniessbfor everyone. See More

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Tuckahoe Creek Apartments Manager

03/19/2020

Thank you for taking the time to review our property. We appreciate your kind words, and we're so happy to have been able to provide you with a happy home so far! We look forward to having you as a resident for years to come!

Verified Resident 258658 • vrp • 2020

03/11/2020

I have only been here for about a month now, but I love the community. The area is wonderfully quiet and located to everything I need most making it very convenient for my daily routine. I lucked out in terms of finding a place that met… See More

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Tuckahoe Creek Apartments Manager

03/13/2020

Thank you for your wonderful feedback. We are so happy you enjoy living with us and hope to have you as a member of our community for many years to come!

Verified Resident 751286 • vrp • 2016 - 2020

03/10/2020

Very positive experience with office and maintenance team... Not with neighbors They are noisy, the hallways reek of marijuana. They leave trash in the hallways. There is always adults yelling and screaming. There are also strangers congregating outside their apartment... or bani g on the door...… See More

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Tuckahoe Creek Apartments Manager

03/13/2020

Thank you for the GREAT review about the Tuckahoe Creek staff. For your noise concerns, please let us know the residents in question, because we would be happy to mediate for you. We want to try and get this situation resolved for you as soon as possible. If you need anything else, please feel free to contact us anytime!

Verified Resident 263329 • vrp • 2005 - 2020

03/07/2020

Friendly staff and maintenance team. Well kept landscape and friendly neighbors. Various gatherings for residents to mingle at the club house ( hot coco, strawberry short cake, candy apples etc) Nice play area for children. See More

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Tuckahoe Creek Apartments Manager

03/02/2018

Thank you for your kind words and great feedback. We strive to provide the highest level of service for our residents and we are pleased to hear that you have had a great experience.

Verified Resident 749208 • vrp • 2020

03/03/2020

Wonderful atmosphere and excellent staff communication. Neighbors are very nice and staff is quick to fix any problems if there are any. When I moved in the handle to the boiler was broken and they fixed it the same day I told them about it.

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Tuckahoe Creek Apartments Manager

03/13/2020

We are so happy that you're pleased with our community and staff. Our priority is to provide excellent customer service, so thank you for taking the time to share your experience. We hope to have you as a resident for many years to come! If you need anything, please don't hesitate to reach out to the Leasing Office!

Verified Resident 747441 • vrp • 2018 - 2020

02/25/2020

Not the best, really... i spend over $1,200 on rent every month for a one bedroom apartment. Very limited space, Their maintenance staff tries to do their best but they're kinda slow when it comes to fixing a matter/repair at your place. Really wish I hadn't… See More

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Tuckahoe Creek Apartments Manager

02/28/2020

Thank you for your feedback. We apologize for any inconveniences or difficulties you've experienced. Please contact us with some identifying information so we can follow up with you, and work to resolve your situation.

Verified Resident 745997 • vrp • 2020

02/19/2020

Weekend move in are harder when only one person is in the office. If possible have two people working so one can handle move in process and another person can do tours and answer phones. Overall the process was fine just time consuming because the weekends… See More

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Tuckahoe Creek Apartments Manager

02/28/2020

Thank you for taking the time to provide your feedback. Please know we take all feedback seriously and use it as a chance to learn how to better serve our residents.

Verified Resident 291170 • vrp • 2016 - 2020

02/04/2020

My wife and I moved in 2016. We have made several life long friends along the way. The staff is always friendly, curtious, and considerate of their tenants. I plan to live here for a very long time. Thank you,

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Tuckahoe Creek Apartments Manager

12/22/2016

Thank you so much for taking the time to write us a review! We appreciate when our valued residents, like you, take the time to share kind words about our property!

Verified Resident 737131 • vrp • 2019 - 2020

01/18/2020

Tuckahoe Creek offers extremely beautiful apartments with in a safe family oriented community. Walls are a little thin but you can't expect a fortress in an apartment. Maintenance has been fairly quick with repairs so far. No really complaint so far

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Tuckahoe Creek Apartments Manager

01/25/2020

Resident • 2019 - 2020

01/04/2020

Great location - safe & central! Great value - affordable and a nice average unit. But the staff & maintenance makes it not worth renewing. They are low staffed in office and maintenance. The office staff does not have a sense of urgency to fix issues,… See More

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Tuckahoe Creek Apartments Manager

01/09/2020

Thank you for your feedback. We apologize for any inconveniences or difficulties you've experienced in your apartment home. Please contact us or stop by the leasing office so we can work to resolve your situation.

Verified Resident 730037 • vrp • 2019

12/21/2019

The office staff are amazing! Having worked in a leasing office before, I know how move-ins can go and the issues that arise when apartments aren't turned in a proper way. This community got everything done properly. They are always so positive when they greet you!… See More

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Tuckahoe Creek Apartments Manager

01/02/2020

Thank you so much for taking the time to write a review for our property. We are happy that your experience with us has been such a great one! We are proud to have you as a resident!

Verified Resident 261414 • vrp • 2014 - 2019

12/17/2019

Tuckahoe Creek is a great place to live. It's a quiet, family-oriented community in a very convenient location. The leasing office and maintenance staff are all super nice and helpful. It's pet-friendly and there are lots of green spaces to walk your dog.

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Tuckahoe Creek Apartments Manager

08/17/2016

Thank you for taking the time out of your day to review our property. We appreciate hearing from our valued residents, and we're so happy we've been able to provide you with a positive living experience!

Verified Resident 723536 • vrp • 2015 - 2019

12/05/2019

The office staff could be nicer and not make excuses when they or their staff is in the wrong. I ALWAYS end up having to go back and forth with them when I have a problem with something in my apartment

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Tuckahoe Creek Apartments Manager

01/02/2020

Verified Resident 716860 • vrp • 2019

11/12/2019

Estoy bien viviendo aqui porque todo funciona y cada vez que hago un reclamo he sido atendida inmediatamente. Es bueno tener gimnasio y piscina para el verano y ?rea de parrilla para compartir con los amigos y vecinos. En lo unico que hago sugerencias es en… See More

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Tuckahoe Creek Apartments Manager

11/13/2019

Thank you so much for taking the time to write a review for our property. We are so happy that your experience with us has been such a great one! We are proud to have you as a resident!

Verified Resident 707543 • vrp • 2019

10/16/2019

I have a great time here. Great time here. I have a great time here. Great time here.I have a great time here. Great time here. I have a great time here. Great time here. I have a great time here. Great time here

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Tuckahoe Creek Apartments Manager

10/22/2019

Thank you for your feedback! We are so happy you enjoy living with us and hope to have you as a member of our community for many years to come!

Verified Resident 706874 • vrp • 2019

10/15/2019

I have enjoyed the apartment . Office staff have been great. When maintenance staff have come about anything I have reported they are very nice and professional . Maintenance have been very helpful and informative. The complex grounds are well maintained. And the pool and club… See More

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Tuckahoe Creek Apartments Manager

10/15/2019

Thank you for taking the time to provide such a positive review! We are so happy to hear that our staff has been providing you with wonderful customer service. We appreciate your kind words, and we're happy to have been able to provide you with a wonderful home!

Verified Resident 706700 • vrp • 2019

10/14/2019

The community is okay but the management is dont know how to make customers satisfied .i moved in here about a month ago hallway is been cleaned once and even with that i had to request for it. See More

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Tuckahoe Creek Apartments Manager

10/15/2019

Thank you for taking the time to review our property. We take all feedback seriously and use it as a chance to learn how to better serve you.

Verified Resident 706651 • vrp • 2019

10/14/2019

My commute is so easy and the staff is wonderful. I am so happy in my new home and love coming home every night! My neighbors are courteous and when there is a problem, the staff is quick to respond. Thanks!

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Tuckahoe Creek Apartments Manager

10/15/2019

Thank you for your kind words and great feedback. We strive to provide the highest level of service for our residents and we are pleased to hear that you have had a great experience.

Verified Resident 705899 • vrp • 2017 - 2019

10/12/2019

Absolutely Amazing .i love living here. My apartment is wonderful. The staff is amazingly . Happy living here. Wonderful staff. They listen to your concerns and find solutions. Very happy I decided to move here,

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Tuckahoe Creek Apartments Manager

10/15/2019

Hello, Thank you for your wonderful feedback! We are happy to hear that you are enjoying the community! We hope to have you as a member of our community for many years to come!

Verified Resident 705067 • vrp • 2019

10/09/2019

So far so good. Quiet and safe apt complex. close to school and hospital. Gym, however, needs some attention. Also, staff are friendly and responsive but they seem overwhelmed and probably need more staff hired/added.

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Tuckahoe Creek Apartments Manager

10/15/2019

Thank you for taking the time to review our property. Please know that your experience has been shared with our team as we take all feedback seriously. We encourage you to visit the office so that we can address your concerns.

•

Updated Review

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Manager

Features & Amenities

Laundry

Laundry On-Site

Parking

Off Street Parking Available

General

24-Hour Management Availability
Additional Storage
Air Conditioner
BBQ and Picnic Area
Balcony or Patio
Business Center
Clubhouse
Courtyard
Digital Thermostats
DishWasher
Energy and Water Efficient Appliances
Fitness Center
Free Weights
Gas Range
High-Speed Internet
Large Closets
On-Site Maintenance
On-Site Management
Package Receiving Service
Playground
Pool
Public Transportation
Recreation Room
Short Term Lease Available
Smart Alarm System
Sundeck
Tennis Court
Volleyball Court
Well Equipped Kitchen
Window Coverings

Pets

Dogs Allowed
Fee: $300
Rent: $20
Pet Limit: 2
Comments: Maximum two pets per home. Pet rent is per pet, per month. Breed restrictions apply for dogs.
Cats Allowed
Fee: $300
Rent: $20
Pet Limit: 2
Comments: Maximum two pets per home. Pet rent is per pet, per month. Breed restrictions apply for dogs.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
$943 - $1,323
SQ. FT.
725
Available
Avail.
3 Units
Model
The Dogwood

View Floor Plan

Price
Price
$1,053 - $1,381
SQ. FT.
868
Available
Avail.
3 Units
Model
The Sycamore

View Floor Plan

2 Bedrooms, 1.5 Bathrooms

Price
Price
$1,333 - $1,660
SQ. FT.
930
Available
Avail.
3 Units
Model
The Maple

View Floor Plan

Price
Price
$1,417 - $1,494
SQ. FT.
1,068
Available
Avail.
N/A
Model
The Magnolia

View Floor Plan

3 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,075
Available
Avail.
N/A
Model
The Willow

View Floor Plan

Price
Price
N/A
SQ. FT.
1,213
Available
Avail.
N/A
Model
The Oak

View Floor Plan

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Welcome home to Tuckahoe Creek Apartments! Situated on 29 acres in Richmond’s West End, our pet-friendly homes are surrounded by beautifully landscaped areas and tree-lined walkways. Enjoy one of our six completely renovated floorplans, appointed with new maple birch cabinetry, front-loading washers and dryers, and private balconies. Break a sweat at the spacious fitness center or swim laps in the refreshing Olympic-sized pool. You can also meet your neighbors at one of our planned resident activities, which also include community sports leagues. Along with our luxurious amenities, Tuckahoe has a superior location, near schools, The University of Richmond and Regency Square Mall. Join our premier residential neighborhood at Tuckahoe Creek Apartments!

Office Hours

Sunday: Closed
Monday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

Questions & Answers

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Frequently Asked

What are noise levels like at Tuckahoe Creek Apartments?
The community is rated 4/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Tuckahoe Creek Apartments?
The community is rated 4.5/5 stars, signifying extreme satisfaction on average.

How safe is Tuckahoe Creek Apartments?
The community is rated 4.4/5 stars, which is considered being extremely safe on average.

How satisfied are residents with the neighborhood
The community is rated 4.6/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 4.6/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?
Managers have responded to 70% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 112.2 days to their community reviews in the past year.

Who manages Tuckahoe Creek Apartments?
BH Management Services, LLC

What is the pet policy at Tuckahoe Creek Apartments?
Dogs Allowed
Fee: $300
Rent: $20
Pet Limit: 2
Comments: Maximum two pets per home. Pet rent is per pet, per month. Breed restrictions apply for dogs.
Cats Allowed
Fee: $300
Rent: $20
Pet Limit: 2
Comments: Maximum two pets per home. Pet rent is per pet, per month. Breed restrictions apply for dogs.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1.5 Baths and 3 Beds, 2 Baths

What is the move-in special?
**We are currently operating with a heightened sensitivity to social distancing. We would still very much love to show you our community and discuss available options for touring. Please contact us to learn more.**