Review History for Verified Resident 703857

The Cosmopolitan at Lorton Station


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Resident 703857

Verified Resident 2009 - 2019

11/5/2019

It was great until Gates Hudson purchased the building. It now takes days if not weeks for maintenance requests to be addressed. The staff is extremely rude. One example occurred on October 21. I received notification that I had received a package. As I frequently work 10-12 hr days I am usually gone before the office opens and I do not get back home until after they close. I arrived at near 6 and noticed the lights were still on in the office. When I came in Melissa was speaking with a prospective resident about the property. Melissa refused to even respond to my question about whether the flowers,inches away from her, was my package. (My grandmother recently died and friends have been sending condolence cards and gifts.) She would only say " Come back tomorrow when the office is open." The lack of compassion and respect would never have occurred from the previous staff.

    Review 17 out of 236

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    The Cosmopolitan at Lorton Station

    March 2024

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