Review History for phatninja1

Woods of Fairfax Apartments


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phatninja1

Resident ā€¢ 2014 - 2015

12/15/2015

I found management to be the most egregious. On my move out date I had to attend to a family emergency, preventing me from being present during the move out inspection. I notified by email that I could not be present and was not sure of available time, but would be ASAP. When I arrived two days later to complete closeout, I was informed I would be still be charged for the two days. This particular instance is fairly revealing of the character of management, the inflexibility to work with tenants is rather poor showing.
    Manager

    12/17/2015

    Woods of Fairfax Apartments
    Mr. Millar, Thank you for taking the time to post a review about your experience here and giving us an opportunity to further clarify our move out process. Our leasing office made a courtesy call to you prior to your actual move out day reminding you that our residents are responsible for the rent until the day keys are returned to the office and have thus returned possession of the apartment. Our hope in making such courtesy calls is to provide our residents with the opportunity to ask questions and obtain answers before the move out date. It is our goal to provide exceptional customer service from the application through the move out process, as many of our residents return to live at the community again or refer future residents. Our residents are encouraged to report loud music/nuisances to our office for follow-up. It is unfortunate that we did not have an opportunity to resolve this for you before you decided to move. We wish you luck in your new home, and are apologetic that our community wasn't a good fit for you. For anyone who may be reading this post while searching for a new apartment home, we hope you'll take this opportunity to visit us and allow us to demonstrate our commitment to resident satisfaction personally. Sincerely, Kristine Keefer Resident Relations Coordinator Woods of Fairfax

    Review 39 out of 156

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    Woods of Fairfax Apartments

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