Number of reviews in the past 365 days | 23 |
Percentage of reviews responded to | 82.61% |
Average time to respond to reviews | 29.43 days |
The Ascent at Spring Hill Station Apartments
8421 Broad Street
McLean, VA 22102
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 23 |
Percentage of reviews responded to | 82.61% |
Average time to respond to reviews | 29.43 days |
We are so happy YOU chose to live with us! We are lucky to have such an awesome staff and we are honored to serve our residents. Thank you again for your comments, as well as your continued residency. Have a wonderful day! Jennifer Medrano
We apologize for your frustrations, Anonymous. We can only help you solve the issues we are aware of, so we appreciate you bringing your concerns to our attention. For us to best address the parking, customer service and noise concerns, please reach out to me directly at 703-712-8866 or [email protected] and we can arrange a time for you to meet with the Community Manager to assist you. We look forward to hearing from you! Sincerely, Jennifer Medrano
We appreciate you bringing your neighbor concerns to our attention. We pride ourselves on offering prompt, friendly service that satisfies our residents, so we apologize for your experience that has made you question our service. Please give us an opportunity to regain your trust by contacting us directly at 703-712-8866 or [email protected] at your earliest convenience. We appreciate your time! Jennifer Medrano, Community Manager
Hi [email protected], We are truly sorry to hear of your disappointing experience with us. Our intentions are to always make you feel at home here, and we know that includes having a place for you to store your bicycle. We would like to get more details from you to try and resolve your issue. Please contact me directly at 703-712-8866 or [email protected] at your earliest convenience. I look forward to hearing from you. Jennifer Medrano, Community Manager
We are very happy to have provided you with such a positive experience! We are lucky to have such an awesome staff and we are honored to serve our residents. Please feel free to reach out to us at 703-712-8866 or [email protected]greystar.com with any questions, we are happy to help! Jennifer Medrano, Community Manager
Thank you for your kind comments. We love talking to our residents so feel free to visit us anytime. Also watch for information on our upcoming November events. We hope to see you then! Have a wonderful day! Jennifer Medrano
We appreciate you bringing your concerns regarding timely responses from the office team and concerns regarding electric charging stations to our attention. We pride ourselves on offering prompt, friendly service that satisfies our residents, so we apologize for your experience that has made you question our service. Please give us an opportunity to regain your trust by contacting me directly at 703-712-8866 or [email protected] at your earliest convenience. I have great news regarding the electronic charging stations to share. I look forward to hearing from you! Jennifer Medrano, Community Manager
Verified Resident 823841, thank you for your kind review; we're glad to hear we delivered such a great experience. If there's anything further we can do for you please reach out to us at 703-712-8866 or [email protected] We are happy to help! Jennifer Medrano
Thanks for sharing your concern. We know you depend on the state and efficiency of our EV stations to fulfill your everyday routines, and we apologize if you've been inconvenienced. So, let's try and find a solution together. If you could please contact us at 703-712-8866 or [email protected], we'd be happy to address your specific needs and do anything we can to resolve this issue. We look forward to speaking with you soon! Jennifer Medrano
The entire staff here at The Ascent would like to thank you for the great review. This shows us that all our hard work to ensure your experience does not go unnoticed! Please do not hesitate to reach out by calling 703-712-8866 or [email protected] with any questions. Have a fantastic day! Jennifer Medrano
We apologize for your frustrations, Anonymous. We can only help you solve the issues we are aware of, so we appreciate you bringing your concerns to our attention. For us to best address the noise complaints and parking concerns, please reach out to us directly at 703-712-8866 or [email protected] and we can arrange a time for you to meet with the Community Manager to assist you. We look forward to hearing from you! Thank you, Jennifer Medrano
Thank you so much for your positive comments about The Ascent! We're happy to hear you had such a great experience with our team during the touring process and can't wait for you to be a part of our community! Feel free to reach out to us at 703.712.8866 or [email protected] with any questions. Thanks again! Jennifer Medrano
The entire staff here at The Ascent would like to thank you for the great review. We're happy you found our staff to be so supportive during your experience. This shows us that all our hard work to ensure your experience does not go unnoticed! Please let us know if we can be of further assistance at any time by calling us at 703.712.8866 or [email protected] Have an amazing day! Jennifer Medrano
We apologize for your frustrations. We can only help you solve the issues we are aware of, so we appreciate you bringing your concerns to our attention. For us to best address the living room flooring and air conditioning concerns, please reach out to us directly at 703.712.8866 or [email protected] and we can arrange a time for you to meet with Jennifer Medrano, Community Manager, to assist you. We look forward to hearing from you!
Thank you for your kind review; we are happy to pass along your comments to the team here at The Ascent! Let us know if you would like suggestions on our favorite local restaurants. We are happy to share! Have a wonderful weekend, Jennifer Medrano
Verified Resident 782518, Thank you for your review of our community. We love our pets here at The Ascent, but not necessarily what they leave behind. We rely on residents to pick up after their pets, but unfortunately that doesn't always happen. We would like to address all of your concerns directly in hopes to change your experience into a positive one. Please contact me directly by calling 703-712-8866 or [email protected] so we may identify ways to improve your experience. Sincerely, Jennifer Medrano, Community Manager.
Thank you for taking the time to write a review and provide constructive criticism. We're always open to ideas on how to improve the property and your living experience. We will fully inspect the elevators and make necessary corrections to meet expectations. We would welcome the chance to speak to you about how we can improve your experience. Please contact us at 703.712.8866 at your convenience. Thank you, Jennifer Medrano, Community Manager
Long term residents, like yourself; let us know that The Ascent is truly a home and not just "an apartment". It is our pleasure to do all we can to make your home a happy, comfortable, memorable one! We love our pets as well. That being said, residents are required to act in accordance to community rules. If you have a specific concern regarding pets, please contact us at [email protected] or by calling 703-712-8866. Thank you!
We are so happy YOU chose to live with us! We are lucky to have such an awesome staff and we are honored to serve our residents. Thank you again for your comments, as well as your continued residency.
Hi Anonymous, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful afternoon! Ascent Management
Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (703) 712-8866 to speak to our manager directly. Sincerely, Ascent Management
$1,910
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Studio
$1,797
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1 Bedroom
$2,398
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2 Bedrooms
$2,200
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2 Bedrooms
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The Ascent at Spring Hill Station Apartments