| Number of reviews in the past 365 days | 7 |
| Percentage of reviews responded to | 85.71% |
| Average time to respond to reviews | 11.14 days |
8421 Broad Street, McLean, VA 22102
Ratings & Reviews (44 Reviews)
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Verified Resident 771214 • 2015 - 2020 Recommended
Updated 05/22/2020
Reviewed 05/22/2020
Very good for my needs. I have enjoyed living at The Ascent at Spring Hill Station for the last 5 years. Great community, great friends. I do not like living with BIG DOGS and do not understand why the managements allows big dogs in this community.… See More
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• 2018 - 2020 Recommended
Updated 05/03/2020
Reviewed 05/03/2020
Neat and nicely maintain community space, close to shops, metro, restaurants, post office , bus station and other essentials. Provides excellent service and have a quality maintenance team. Overall a good place to call it a home.
The Ascent at Spring Hill Station Apartments Manager15/15/2020
We are so happy YOU chose to live with us! We are lucky to have such an awesome staff and we are honored to serve our residents. Thank you again for your comments, as well as your continued residency.
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Resident • 2019 Recommended
Updated 12/05/2019
Reviewed 12/05/2019
I love the apartment and the community! My neighbors and staffs are friendly and the location of the Ascent is great. I have lived here only for two months, but will definitely try to renew the lease.
The Ascent at Spring Hill Station Apartments Manager05/05/2019
Hi Anonymous, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful afternoon! Ascent Management
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Resident • 2019 Not Recommended
Updated 10/10/2019
Reviewed 10/10/2019
They refuse to install a light fixture in my apartment, even tho when they were showing me the apartment, they said they were going to put it in. Now I have to risk installing this electrical work myself. I will no recommend this place to live.… See More
The Ascent at Spring Hill Station Apartments Manager16/16/2019
Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (703) 712-8866 to speak to our manager directly. Sincerely, Ascent Management
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Resident • 2019 Not Recommended
Updated 09/04/2019
Reviewed 09/04/2019
There are plenty of stuff to complain about like how long it takes to get any work done on your apartment, some weed smell in the hallway, even though this is supposed to be smoke free building, etc... For example, I sent my proof of renter's… See More
The Ascent at Spring Hill Station Apartments Manager19/19/2019
Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (703) 712-8866 to speak to our manager directly. Thank you, Jennifer Medrano Community Manager
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Resident • 2017 - 2019 Not Recommended
Updated 07/20/2019
Reviewed 07/20/2019
If you're looking for the worst customer ever. This is your place. The lease says it ends on a particular date and will still charge you additional and will say, "I'm here to help." And they will. They will help screw you every chance they get… See More
The Ascent at Spring Hill Station Apartments Manager23/23/2019
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will use your comments to refine our efforts to ensure this issue does not happen again. Thank you for bringing this to our attention. Sincerely, The Ascent Management Team
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Resident • 2019 Recommended
Updated 06/27/2019
Reviewed 06/27/2019
Lovely community with modern amenities and in a great location. 1 block from the metro and tons of food options ranging from fast food to fine dining, all within 5-7 minutes. The apartments are nicely designed and spacious. The building is very secure with attached garage.… See More
The Ascent at Spring Hill Station Apartments Manager01/01/2019
Anonymous, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care! The Ascent Tyson's Team
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Zayna_F • Resident • 2018 Recommended
Updated 10/26/2018
Reviewed 10/26/2018
I've been really happy living at the Ascent. The building is clean, the amenities are wonderful (can't get enough of the swimming pool and gym, and of course the coffee). Everyone who visits me says that I basically live in a hotel. I just love The… See More
The Ascent at Spring Hill Station Apartments Manager06/06/2018
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Thank you, Jessica Waller
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Resident • 2015 - 2018 Recommended
Updated 08/24/2018
Reviewed 08/24/2018
I have lived at The Ascent for 3 years now and have nothing but great things to say. Every apartment community has its ups and downs, but what I think makes this building stand out is its staff's responsiveness to resident's concerns. The apartments are very… See More
The Ascent at Spring Hill Station Apartments Manager25/25/2018
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Thank you, Jessica Waller
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Resident • 2017 - 2018 Not Recommended
Updated 08/01/2018
Reviewed 08/01/2018
DON'T GO THERE!!. The building is nice. But the management Greystart is terrible!!... While i was living there, a shooting happen on the parking lot for drugs selling in the building. During the summer it was fight at the pool where it was 2 people injure… See More
The Ascent at Spring Hill Station Apartments Manager09/09/2018
Good Morning, Thank you for your feedback. Our goal is to stay true to the highest ethical standards and principles, be honest, trustworthy and humble in all of our words and actions. We follow the lease contract when assessing fees and/or charges. If we have made a mistake or not explained the charges thoroughly, we sincerely apologize. As for the other concern you referenced, we were notified by the Fairfax County Police last year that this was an isolated incident and there were no injuries reported. Also, as a measure to monitor our amenity areas closely we have since put in place an on-site courtesy patrol officer to assist us with managing all residents and their guests after hours while they enjoy our amenity areas. Please contact us at 703-712-8866 or [email protected] so we can address your specific needs. We look forward to speaking to you soon. Sincerely, Heather White Community Manager
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Maurice_S569 • Resident • 2018 Recommended
Updated 04/05/2018
Reviewed 04/05/2018
The building is luxurious. State of the art appliances in the unit. Whatever weather, extreme snow or extreme heat, never had any problems. The management is on top of everything. Feeling safe, and comfortable.
The Ascent at Spring Hill Station Apartments Manager10/10/2018
Good morning Maurice, Thank you for taking the time to provide your feedback and giving us a 5-Star rating! We are happy to hear your resident experience has been a great one! Thanks again! Sincerely, Heather White Community Manager
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SarahMGMU • Resident • 2016 - 2018 Not Recommended
Updated 02/08/2018
Reviewed 02/08/2018
PLEASE READ THIS BEFORE YOU SIGN A LEASE! There’s very little positive things I can say in regards to The Ascent. Our only pro is that we’re in our new apartment that’s most definitely NOT a Greystar community! Let me begin with, The Ascent was our… See More
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mini ghosh • Resident • 2017 Recommended
Updated 12/12/2017
Reviewed 12/12/2017
I am pretty happy with my stay here. The Staff is helpful and courteous. Well placed apartment near to the amenities. Good place to be to send your kid to one of the best schools in the county . The in house amenities are great like… See More
The Ascent at Spring Hill Station Apartments Manager14/14/2017
Good morning Mini, Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again! Sincerely, Heather White Community Manager
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aambs • Resident • 2016 - 2017 Not Recommended
Updated 05/02/2017
Reviewed 05/02/2017
This community amazes me every day with how much could go wrong living in a "luxury apartment" as they advertise it. DO NOT LIVE HERE! 1.Parking - Anyone can park in the garage and very rarely do they check to see who has actually paid for… See More
The Ascent at Spring Hill Station Apartments Manager03/03/2017
Good evening Ariana, Thank you for sharing your concern. I am happy we were able to speak in person today and come to a resolution on the concerns that were discussed. Our residents come first to us, so we like to resolve all situations to the best of our abilities. If you would like to discuss any additional concerns listed in your review or in addition to what we have already discussed, please don't hesitate to contact me at 703.712.8866 or [email protected] Sincerely, Heather White Community Manager
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Girum Tessema • Prospective Resident • Visited 2017 Recommended
Updated 04/30/2017
Reviewed 04/30/2017
The leasing professionals at the Ascent have been helpful and knowledgeable. The amenities at this location are amazing and feels like four or five star facilities. Brandon Johnson has been extremely helpful and provided me with all the information I need to make my decision.
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Prospective Resident • Visited 2017 Recommended
Updated 04/30/2017
Reviewed 04/30/2017
Full disclosure, I haven't moved into my apartment here yet, so I can't comment on the actual living situation here. However, I can say that my boyfriend and I's experience with the leasing office has been great! They've been immensely informative and helpful throughout the application… See More
The Ascent at Spring Hill Station Apartments Manager01/01/2017
Dear Future Resident, Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments about the community and Brandon mean a great deal to us because we truly strive to have loyal residents. We are excited to have you at The Ascent. Thank you for choosing to call our community, home! Thanks again! Sincerely, Heather White Community Manager
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Frank Darakhshan • Resident • 2014 - 2017 Not Recommended
Updated 04/18/2017
Reviewed 04/18/2017
The building is falling apart. Maintenance request takes months!!!
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The Ascent at Spring Hill Station Apartments Manager19/19/2017
Good morning Frank, Thank you for your recent feedback. We value our residents and take pride in providing a great place to live. We are eager to address your specific needs in an effort to improve your experience. Please contact us at 703.712.8866 or [email protected] We look forward to speaking to you soon! Sincerely, Heather White Community Manager
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Verified Resident 258934 • 2015 - 2016 Recommended
Updated 08/05/2016
Reviewed 08/05/2016
I've been living at the Ascent for almost one year. I'm very happy with my apartment I rarely need service tickets. The staff is very accommodating. Maggie is always on top of things! She goes out of her way to make sure that all residents are… See More
The Ascent at Spring Hill Station Apartments Manager15/15/2016
Imane, thank you for taking the time to leave us this outstanding review. We do our best to provide each of our residents with a luxury experience and I am happy that you have had that experience. Please feel free to contact us anytime with feedback you may have. You can email me at [email protected] or you can call me at 703.712.8866. Again, thank you for leaving this feedback and I look forward to hearing from you soon.
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casa4eva • Resident • 2015 - 2016 Recommended
Updated 08/04/2016
Reviewed 08/04/2016
I've been living at the Ascent for almost one year. I'm very happy with my apartment I rarely need service tickets. The staff is very accommodating. Maggie is always on top of things! She goes out of her way to make sure that all residents are… See More
The Ascent at Spring Hill Station Apartments Manager10/10/2016
Thank you very much for sharing these comments, Imane. I am so happy that we have been able to meet your expectations. If you feel there is anything we can do to improve your experience, do not hesitate to reach out to me at 703.712.8866. Thank you, again, for your feedback and I look forward to speaking with you soon.
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Verified Resident 254728 • 2016 Recommended
Updated 07/20/2016
Reviewed 07/20/2016
The apartment building is sweet. I have really enjoyed my first 2-3 weeks here. The locations is great, near work, near my gym, etc. Everything functions properly. The people working there seem happy to see you. Great experience so far. Thanks. See More
The Ascent at Spring Hill Station Apartments Manager21/21/2016
Thanks for the feedback. We strive to provide excellent service to our customers at The Ascent. I am thrilled to hear that your experience has been great so far. If there is anything you feel that we can improve upon or that we do really well, do not hesitate to contact me directly. You can contact me via phone at 703-712-8866 or via email at [email protected] Thank you, again, for your great review and I look forward to hearing from you soon.
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Verified Resident 254700 • 2016 Recommended
Updated 07/20/2016
Reviewed 07/20/2016
Well, until I have a properly functioning AC which would make our life more pleasant at The Ascent I will hold off my comments. Will review after all the maintenance issues requested are resolved properly. See More
The Ascent at Spring Hill Station Apartments Manager21/21/2016
Thank you for taking the time to leave us feedback. I am hopeful that if our maintenance team cannot remedy your A/C problem, our contractor will be able to take care of it. I look forward to hearing how our team did with the repairs you have requested. I would like to hear any feedback you would be willing to provide - both good or bad. Please feel free to reach out to me on the phone at 703-712-8866 or via email at [email protected] Thank you for choosing the Ascent and I look forward to hearing from you.
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Resident • 2015 - 2016 Recommended
Updated 06/23/2016
Reviewed 06/23/2016
I don't understand the negative ratings here. I currently live here and it's awesome. I moved from a condo and was got in on a new deal they had going related to the metro discounts. Everyone here has been more than nice. The front desk staff… See More
The Ascent at Spring Hill Station Apartments Manager21/21/2016
We strive to provide excellent service to our customers at The Ascent and I am so happy that you are pleased with your experience so far. Although there are areas where we can show improvement, I am pleased to hear that you are happy with the overall experience. I welcome the opportunity to discuss some of the items you mentioned in person, as well as any additional things you have seen since your arrival here at the Ascent. Please feel free to contact me at 703-712-8866 or by email at [email protected] Thank you, again, for taking the time to provide feedback and I look forward to hearing from you soon.
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Resident • 2016 Recommended
Updated 06/22/2016
Reviewed 06/22/2016
I really like it here. You can't go wrong by thinking it over and weighing pros and cons. Nothing is perfect, so I think you just have to accept this is a big complex so of course things will likely come up here and there. But… See More
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Resident • 2016 Not Recommended
Updated 04/03/2016
Reviewed 04/03/2016
After living in various types of apartments in different states for the past 12 years, I have to say this was my least favorite. The high level summary - It looks great on paper, during a tour, but once you live here for 30+ days you… See More
The Ascent at Spring Hill Station Apartments Manager22/22/2016
Hello, this is the community manager and I wanted to thank you for taking the time to provide such detailed and honest feedback. I sincerely apologize that we were unable to meet your expectations while living at The Ascent. I empathize with you, living in a building that is new construction can pose some challenges that were unanticipated. Some of the issues that you have identified above have been resolved and others we are still working on correcting, including the noise that comes from the elevators, although they are all fully operational. I understand that you no longer live at the community, but if you have any further concerns or know any current residents that would benefit from speaking with a manager, please don't hesitate to reach out to me directly at [email protected] We wish you the absolute best in your new home!
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Verified Resident 224267 • 2016 Recommended
Updated 03/16/2016
Reviewed 03/16/2016
The elevator floor isn't so clean. The trash room isn't so clean. There aren't enough carts to move my stuff.There is one cart only for the whole building. Please I think the building needs more them please. See More
The Ascent at Spring Hill Station Apartments Manager02/02/2016
Thank you for taking the time to provide feedback about your move-in experience. I'm glad to see that you are overall pleased with the community and truly appreciate you identifying specific areas that we can improve upon. We will make sure that our cleaning staff pays extra attention to the elevators and trash rooms, as these are definitely areas that experience heavy traffic. We absolutely agree that more than one cart is needed and currently the community has additional carts that are being repaired for resident use. I hope that we have these carts back available to you in the very near future. If there is anything else we can do to improve your experience, please do not hesitate to reach out to us at [email protected]
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