What are noise levels like at The Ascent at Spring Hill Station Apartments?

The community is rated 3.6/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Ascent at Spring Hill Station Apartments?

The community is rated 3.9/5 stars, signifying much satisfaction on average.

How safe is The Ascent at Spring Hill Station Apartments?

The community is rated 3.8/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 4.1/5 stars, which is considered being extremely effective on average.

How often does management engage with reviews?

Managers have responded to 82.61% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 29.43 days to their community reviews in the past year.

What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths

Ratings & Prices for The Ascent at Spring Hill Station Apartments, McLean, VA

Renter Ratings

Noise	N/A
Grounds	3.9
Safety	3.8
Office Staff	4
Maintenance	4.1
Neighborhood	4.3
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	23

Manager's Review Engagement

Percentage of reviews responded to	82.61%

Manager's Review Reply Time

Average time to respond to reviews	29.43 days

Ratings & Reviews (66 Reviews)

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Verified Resident 874547 • vrp • 2018 - 2020

Updated Review

02/20/2021

In short words come overhere and you feel you never left your family cause here you feel a real home and the Manger makes every thing easy and friendly and professional ,I feel totally safe and satisfied live at the Ascent,actually I loved living here

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Previous Review

· 02/19/2021

Resident • 2021

02/15/2021

I've seen many noise complaints in the reviews but my experience has been totally different. My area has been extremely quiet. My daughter hears some crying every now & then from the neighbor's apt. but not enough to bother her. I do hear the sirens from… See More

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The Ascent at Spring Hill Station Apartments Manager

02/16/2021

We are so happy YOU chose to live with us! We are lucky to have such an awesome staff and we are honored to serve our residents. Thank you again for your comments, as well as your continued residency. Have a wonderful day! Jennifer Medrano

Resident • 2018 - 2021

02/10/2021

- Security is awful there. Actually, there is no security there. Right now a shelter builds up near the building and decreases more security there. - The leasing office staff are not good. It is not easy to see the Manager (Jennifer). All the time you… See More

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The Ascent at Spring Hill Station Apartments Manager

02/16/2021

We apologize for your frustrations, Anonymous. We can only help you solve the issues we are aware of, so we appreciate you bringing your concerns to our attention. For us to best address the parking, customer service and noise concerns, please reach out to me directly at 703-712-8866 or [email protected] and we can arrange a time for you to meet with the Community Manager to assist you. We look forward to hearing from you! Sincerely, Jennifer Medrano

Verified Resident 843136 • vrp • 2019 - 2020

11/13/2020

I have had a frat experience I love my apartment I have had issues with the people above my unit and it took a long time for management to deal with it but I havent had that issue as much so its been better

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The Ascent at Spring Hill Station Apartments Manager

11/14/2020

We appreciate you bringing your neighbor concerns to our attention. We pride ourselves on offering prompt, friendly service that satisfies our residents, so we apologize for your experience that has made you question our service. Please give us an opportunity to regain your trust by contacting us directly at 703-712-8866 or [email protected] at your earliest convenience. We appreciate your time! Jennifer Medrano, Community Manager

[email protected] 677260 • vrp • 2020

11/09/2020

Up until today I would have thought this was a safe place to live especially the fact that it is located in Mclean. Lately we have been getting messages concerning issues with the B garage door which worried me, well I was right to be worried.… See More

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The Ascent at Spring Hill Station Apartments Manager

11/14/2020

Hi [email protected], We are truly sorry to hear of your disappointing experience with us. Our intentions are to always make you feel at home here, and we know that includes having a place for you to store your bicycle. We would like to get more details from you to try and resolve your issue. Please contact me directly at 703-712-8866 or [email protected] at your earliest convenience. I look forward to hearing from you. Jennifer Medrano, Community Manager

Verified Resident 841067 • vrp • 2019 - 2020

11/08/2020

It has been great! The staffs are very friendly and professional. The building is very clean and safe. The amenities are good. The location is great. Great community and events. I would recommend this place to a friend.

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The Ascent at Spring Hill Station Apartments Manager

11/14/2020

We are very happy to have provided you with such a positive experience! We are lucky to have such an awesome staff and we are honored to serve our residents. Please feel free to reach out to us at 703-712-8866 or [email protected]greystar.com with any questions, we are happy to help! Jennifer Medrano, Community Manager

Resident • 2020

10/31/2020

Horrible leasing office. Stay far away, they don't care about tenants. Only the money. Leasing manager will avoid all problems she does not wanna deal with. And not the safest building in Tyson's. I wish I would've went with another building

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Verified Resident 836267 • vrp • 2020

10/26/2020

Admittedly this is my first time living in a luxury apartment but thus far the staff and amenities have been fantastic and I'm really enjoying living here. Communication from the company has been terrific and they host monthly community events that are posted online and in… See More

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The Ascent at Spring Hill Station Apartments Manager

11/02/2020

Thank you for your kind comments. We love talking to our residents so feel free to visit us anytime. Also watch for information on our upcoming November events. We hope to see you then! Have a wonderful day! Jennifer Medrano

Verified Resident 835754 • vrp • 2016 - 2020

10/24/2020

Responses to emails to management go unanswered, even when sent to multiple addresses. 3 electric charging stations have been out of service for many months and even though a new station has been added they do not even come close to accommodating the number of electric… See More

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The Ascent at Spring Hill Station Apartments Manager

11/02/2020

We appreciate you bringing your concerns regarding timely responses from the office team and concerns regarding electric charging stations to our attention. We pride ourselves on offering prompt, friendly service that satisfies our residents, so we apologize for your experience that has made you question our service. Please give us an opportunity to regain your trust by contacting me directly at 703-712-8866 or [email protected] at your earliest convenience. I have great news regarding the electronic charging stations to share. I look forward to hearing from you! Jennifer Medrano, Community Manager

Verified Resident 823841 • vrp • 2018 - 2020

09/27/2020

Maintenance at the Ascent is an unseen gem. The maintenance team is devoted to the care and upkeep of the building and has responded to requests faster than in any other place I've ever lived. Other buildings may be newer, but this one is best maintained.… See More

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The Ascent at Spring Hill Station Apartments Manager

09/29/2020

Verified Resident 823841, thank you for your kind review; we're glad to hear we delivered such a great experience. If there's anything further we can do for you please reach out to us at 703-712-8866 or [email protected] We are happy to help! Jennifer Medrano

Verified Resident 809072 • vrp • 2020

08/29/2020

The apartment is not EV friendly. There are 3 charging stations and only one of the port is working. We have at least 5 EV cars and they are all fighting for one port. I was told by one of the EV owner that issue was… See More

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The Ascent at Spring Hill Station Apartments Manager

09/01/2020

Thanks for sharing your concern. We know you depend on the state and efficiency of our EV stations to fulfill your everyday routines, and we apologize if you've been inconvenienced. So, let's try and find a solution together. If you could please contact us at 703-712-8866 or [email protected], we'd be happy to address your specific needs and do anything we can to resolve this issue. We look forward to speaking with you soon! Jennifer Medrano

Verified Resident 806608 • vrp • 2019 - 2020

08/22/2020

Very happy here. Love my apartment, the building, the staff and management. COVID is taken very seriously here and many necessary cleaning practices have been initiated. I have noticed first hand that most of the residents wear masks when in the shared/public spaces. Highly recommended.

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Verified Resident 804586 • vrp • 2016 - 2020

08/17/2020

luxury apartment with wonderful staff members, very convenient for travel, apartment features are really good. I would recommend this place for anyone who work in tysons or DC. very close to malls and groceries

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The Ascent at Spring Hill Station Apartments Manager

08/19/2020

The entire staff here at The Ascent would like to thank you for the great review. This shows us that all our hard work to ensure your experience does not go unnoticed! Please do not hesitate to reach out by calling 703-712-8866 or [email protected] with any questions. Have a fantastic day! Jennifer Medrano

Resident • 2020

Updated Review

08/09/2020

Providing an honest update, having lived at the ascent for 1 year now. When I first moved in, I wrote a 5 star review because the building is designed well, and the location is prime. Now a year later, my view of the ascent is much… See More

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The Ascent at Spring Hill Station Apartments Manager

08/19/2020

We apologize for your frustrations, Anonymous. We can only help you solve the issues we are aware of, so we appreciate you bringing your concerns to our attention. For us to best address the noise complaints and parking concerns, please reach out to us directly at 703-712-8866 or [email protected] and we can arrange a time for you to meet with the Community Manager to assist you. We look forward to hearing from you! Thank you, Jennifer Medrano

Previous Review

· 06/27/2019

Verified Resident 800155 • vrp • 2017 - 2020

08/05/2020

Overall it is a good community to live, location is good, amenities are amazing. Some of the apartments have really good view on the upper floors especially. During the covid pandemic, they take really good precautions and cleaned the building regularly. They kept the amenities with… See More

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Verified Resident 792530 • vrp • 2020

07/17/2020

I was searching apartment during COVID. The leasing was very flexible in providing information and helping me with my home search. I was given a virtual video tour, and able to see my apartment in person before moving in. See More

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The Ascent at Spring Hill Station Apartments Manager

07/27/2020

Thank you so much for your positive comments about The Ascent! We're happy to hear you had such a great experience with our team during the touring process and can't wait for you to be a part of our community! Feel free to reach out to us at 703.712.8866 or [email protected] with any questions. Thanks again! Jennifer Medrano

Verified Resident 792529 • vrp • 2020

07/17/2020

The staff was proactive and highly cooperative with my move-in and settlement of my new apartment. They coordinated with me even after business hours concluded to make sure my needs were met. The community is respectful of the current health crisis situation and are working together… See More

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The Ascent at Spring Hill Station Apartments Manager

07/27/2020

The entire staff here at The Ascent would like to thank you for the great review. We're happy you found our staff to be so supportive during your experience. This shows us that all our hard work to ensure your experience does not go unnoticed! Please let us know if we can be of further assistance at any time by calling us at 703.712.8866 or [email protected] Have an amazing day! Jennifer Medrano

Verified Resident 792457 • vrp • 2019 - 2020

07/17/2020

Ive had maintenance stuff come to my apartment more than 10 times during one month, one of my issues is still not resolved. The floor in my living room is warm, really warm. Nobody can tell me why. My a/c is on all the time and… See More

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The Ascent at Spring Hill Station Apartments Manager

07/27/2020

We apologize for your frustrations. We can only help you solve the issues we are aware of, so we appreciate you bringing your concerns to our attention. For us to best address the living room flooring and air conditioning concerns, please reach out to us directly at 703.712.8866 or [email protected] and we can arrange a time for you to meet with Jennifer Medrano, Community Manager, to assist you. We look forward to hearing from you!

Verified Resident 789040 • vrp • 2019 - 2020

07/09/2020

Lovely modern building with beautiful views in every direction. Very easy walking to large variety of stores. Also many restaurants for all types of food with outdoor seating. Plenty of garage parking.

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The Ascent at Spring Hill Station Apartments Manager

07/27/2020

Thank you for your kind review; we are happy to pass along your comments to the team here at The Ascent! Let us know if you would like suggestions on our favorite local restaurants. We are happy to share! Have a wonderful weekend, Jennifer Medrano

Verified Resident 782518 • vrp • 2017 - 2020

06/22/2020

The Ascent purports to be a luxury living experience. If you consider pet urine and feces-stained carpets in common areas that are only cleaned after multiple complaints a luxury, then this place is for you. If you consider doing without AC or heat overnight or over… See More

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The Ascent at Spring Hill Station Apartments Manager

06/26/2020

Verified Resident 782518, Thank you for your review of our community. We love our pets here at The Ascent, but not necessarily what they leave behind. We rely on residents to pick up after their pets, but unfortunately that doesn't always happen. We would like to address all of your concerns directly in hopes to change your experience into a positive one. Please contact me directly by calling 703-712-8866 or [email protected] so we may identify ways to improve your experience. Sincerely, Jennifer Medrano, Community Manager.

Verified Resident 778500 • vrp • 2017 - 2020

06/11/2020

Overall great place. Could use a few updates-My carpet was severely worn when I moved in and still looks bad. Also elevators are not well maintained. Concerned with the cost and no real amenities other than the desk. Since I work across the street I cannot… See More

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The Ascent at Spring Hill Station Apartments Manager

06/11/2020

Thank you for taking the time to write a review and provide constructive criticism. We're always open to ideas on how to improve the property and your living experience. We will fully inspect the elevators and make necessary corrections to meet expectations. We would welcome the chance to speak to you about how we can improve your experience. Please contact us at 703.712.8866 at your convenience. Thank you, Jennifer Medrano, Community Manager

Verified Resident 771214 • vrp • 2015 - 2020

05/22/2020

Very good for my needs. I have enjoyed living at The Ascent at Spring Hill Station for the last 5 years. Great community, great friends. I do not like living with BIG DOGS and do not understand why the managements allows big dogs in this community.… See More

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The Ascent at Spring Hill Station Apartments Manager

05/30/2020

Long term residents, like yourself; let us know that The Ascent is truly a home and not just "an apartment". It is our pleasure to do all we can to make your home a happy, comfortable, memorable one! We love our pets as well. That being said, residents are required to act in accordance to community rules. If you have a specific concern regarding pets, please contact us at [email protected] or by calling 703-712-8866. Thank you!

Verified Resident 276888 • vrp • 2018 - 2020

05/03/2020

Neat and nicely maintain community space, close to shops, metro, restaurants, post office , bus station and other essentials. Provides excellent service and have a quality maintenance team. Overall a good place to call it a home.

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The Ascent at Spring Hill Station Apartments Manager

05/15/2020

Resident • 2019

12/05/2019

I love the apartment and the community! My neighbors and staffs are friendly and the location of the Ascent is great. I have lived here only for two months, but will definitely try to renew the lease.

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The Ascent at Spring Hill Station Apartments Manager

12/05/2019

Hi Anonymous, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful afternoon! Ascent Management

Resident • 2019

10/10/2019

They refuse to install a light fixture in my apartment, even tho when they were showing me the apartment, they said they were going to put it in. Now I have to risk installing this electrical work myself. I will no recommend this place to live.… See More

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The Ascent at Spring Hill Station Apartments Manager

10/16/2019

Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (703) 712-8866 to speak to our manager directly. Sincerely, Ascent Management

•

Updated Review

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The Ascent at Spring Hill Station Apartments

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsB+

Review CountA-

Manager's Review EngagementA-

Manager's Review Reply TimeB

Ratings & Reviews (66 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Ascent at Spring Hill Station Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Ascent at Spring Hill Station Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Ascent at Spring Hill Station Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Ascent at Spring Hill Station Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Ascent at Spring Hill Station Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Ascent at Spring Hill Station Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Ascent at Spring Hill Station Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

The Ascent at Spring Hill Station Apartments Manager

Noise

Maintenance

Neighborhood

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time