Colonial Village at Waterford
#2,329 #1 #183

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Colonial Village at Waterford

2801 Pavilion Pl, Midlothian, VA 23112
(506 Reviews)
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"Great experience, management is outstanding, maintenance is first class location is great," ...
$1,433 - $3,443/mo

Reviews

(414)

4.4 rating

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506 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

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Resident 981370

Verified Resident 2022 - 2024

7/16/2024

I'm not happy that my rent is more for a one bedroom than a 2 bedroom. Mashed absolutely no sense. I would like to know what can be done about that! The pool has green stuff growing. Barbara is great!

    Manager

    7/17/2024

    Colonial Village at Waterford
    Hi, we're disappointed to hear of the negative experience you had at our location. If you'd be willing to provide more feedback, please reach out to us at ResidentCare@maac.com so we can assist you further. We take your time seriously, please allow us 48 business hours to respond. Thank you.
    Review Author Icon

    Resident 1260050

    Verified Resident 2022 - 2024

    7/5/2024

    My experience has been great because the apartment complex makes you feel more like a family. The leasing office personnel care about the tenants and their well being. They ensure all the tenants are well taken care of.

      Manager

      7/7/2024

      Colonial Village at Waterford
      Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
      Review Author Icon

      Resident 1258573

      Verified Resident 2023 - 2024

      6/26/2024

      Overall a very quiet and family oriented community. In the ~ 1.5 years that we've lived here, there has only been one issue: A very noisy upstairs resident. However, the office was very prompt in addressing my complaints. The resident has since left and we are once again enjoying our peaceful apartment. The only recommendation is the addition of a second trash collection site within the apartment complex. One site is simply not enough for a complex of this size.

        Manager

        6/28/2024

        Colonial Village at Waterford
        Hello, we appreciate you taking the time to leave us this feedback. We would like to work towards a resolution and take your time seriously, so if you are willing, please reach out to our customer care line at ResidentCare@maac.com. We will respond to your inquiry within 48 business hours. Thank you.
        Review Author Icon

        Resident 1248410

        Verified Resident 2023 - 2024

        5/2/2024

        Very happy with the management and with the neighbors in this community. The staff is very helpful and the residents are polite and very friendly people. I am not in a mood to type any longer statements - poorly developed request (200 words is too much for this kind of survey)

          Manager

          5/3/2024

          Colonial Village at Waterford
          Hi, thank you so much for your positive comments about Colonial Village at Waterford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

          Updated Review

          Review Author Icon

          Resident 160747

          Verified Resident 2012 - 2024

          5/2/2024

          I enjoy being in this community! It's convenient to the surrounding area and shopping. They take great care in the grounds and are very good to respond to any needs concerning your apartment. Love the new door lock system and not having to use a key!!

            Manager

            5/3/2024

            Colonial Village at Waterford
            Hi, thank you so much for your positive comments about Colonial Village at Waterford! We are always more than happy to assist you if anything else comes up. Take care!
            Review Author Icon

            Resident 1232004

            Verified Resident 2023 - 2024

            3/5/2024

            The community is pretty. Very cookie cutter aesthetics. However the office staff, while almost always around, is not very helpful. They nickle and dime you for things like water and trash fees (even tho they say there isnt any), they never empty the compactor and it fills up every week and then they will charge you if you leave your trash by the compactor but also if you leave it on your porch until the compactors open- so they want you to leave bags of trash for literal days inside your apartment. The pool is saltwater which is cool but they close it super early in the season and wait to open it until later than other places ive lived do despite the warmer climate. They had a building burn down recently and while they did rehome a lot of residents, they did nothing else but that, so they just wanted to keep their leases / keep taking their money. Pets were lost and they didnt spread a newletter or anything to help people find them. No go fund me. The redcross sent out a list through them of donations to collect and the office workers did nothing. The residents… See More>
              Manager

              3/8/2024

              Colonial Village at Waterford
              Hi, we regret to hear that you had this experience with us. We would like to work towards a resolution and take your time seriously, so if you are willing, please reach out to our customer care line at ResidentCare@maac.com. We will respond to your inquiry within 48 business hours. Thank you.

              Updated Review

              Review Author Icon

              Resident 554759

              Verified Resident 2022 - 2024

              2/20/2024

              Staff not responsive to feedback in the community. One staffer said she was scared of them. One group takes overthe pool and reserve with their towels all the chairs. We only have 19 working chairs at the pool. Also, since I moved here in 2016, I have been here for 3 fires in buildings. Any number of fires is too many.

                Manager

                2/22/2024

                Colonial Village at Waterford
                Hello, we appreciate you taking the time to leave us this feedback. We would like to work towards a resolution and take your time seriously, so if you are willing, please reach out to our customer care line at ResidentCare@maac.com. We will respond to your inquiry within 48 business hours. Thank you.

                Updated Review

                Review Author Icon

                Resident 80173

                Verified Resident 2010 - 2024

                2/19/2024

                I have live here for 13 year I love the community and feel safe living here it have stores near that you can walk to etc. Food Lion, Drugs Store, Nail Salon and Restaurants. The staff is great and the maintenance is always on the job getting things done. The staff does random giveaways.

                  Manager

                  2/21/2024

                  Colonial Village at Waterford
                  Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
                  Review Author Icon

                  Resident 1222042

                  Verified Resident 2019 - 2024

                  2/1/2024

                  Apartments are nice but parking is an issue. That's the complexes fault. Other than having neighbors upstairs that stomp around when they walk. Also they have pets that they don't clean up after if you know what I mean.. but you can't test drive a place to stay your stuck with them until either they or you leave.

                    Manager

                    2/2/2024

                    Colonial Village at Waterford
                    Hi, we truly appreciate your honest feedback. We appreciate you bringing this experience to our attention. If you are willing, please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you.

                    Updated Review

                    Review Author Icon

                    Resident 924916

                    Verified Resident 2020 - 2024

                    1/20/2024

                    For the cost of my apartment and the huge increases each year in 4 years. I feel they should offer the nice amenities the surrounding apartments offer. Restrooms, 24/7 coffee along with internet access.

                      Manager

                      1/22/2024

                      Colonial Village at Waterford
                      Hi, we really appreciate your feedback! Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please reach out to us at ResidentCare@maac.com and allow us 48 business hours to respond so we can discuss your experience further.

                      Updated Review

                      Review Author Icon

                      Resident 763530

                      Verified Resident 2019 - 2024

                      1/16/2024

                      My forever home! As a senior person (or anyone for for that matter) I feel important. I feel very safe..its convenient to everything, very wonderful staff that always is there immediately when I need them.

                        Manager

                        1/17/2024

                        Colonial Village at Waterford
                        Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

                        Updated Review

                        Review Author Icon

                        anonymous

                        Resident 2016 - 2023

                        12/28/2023

                        Video to ho with My latest flood review

                        Let's see if this video is uploaded. It was supposed to go with the last review "My latest flood". It is self explanatory and you can see what you'll be in for if you live here for any length of time. Notice that the majority of positive reviews are recent(living here less than a year).

                        Manager

                        12/28/2023

                        Colonial Village at Waterford
                        Hi, we're disappointed to hear of the negative experience you had at our location. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please reach out to us at ResidentCare@maac.com and allow us 48 business hours to respond so we can discuss your experience further.
                        Review Author Icon

                        Resident 1208973

                        Verified Resident 2020 - 2023

                        12/15/2023

                        Living here has become one huge community of family. The management team is responsive and helpful. They could however do upgrades to the apartments interior (cabinets/ carpet etc) before worrying about key pad locks/keyless entry especially with the increase in rent and living expenses I would appreciate updated things in my apartment home. Other then that I love my little community

                          Manager

                          12/29/2023

                          Colonial Village at Waterford
                          Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

                          Updated Review

                          Review Author Icon

                          Resident 1162164

                          Verified Resident 2023

                          12/5/2023

                          My experience here hasn't been what I'd hoped being that I pay my life's earnings to live here! Some of the staffing (Barbara) has shown tremendous patience and concern for my families needs! Thank you!

                            Manager

                            12/7/2023

                            Colonial Village at Waterford
                            Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

                            Updated Review

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                            Resident 586365

                            Verified Resident 2023

                            11/21/2023

                            This is an excellent place to live, the office staff are great, very helpful and a joy to work with.Tim and his men of apartment technicians are super talented and always ready to help.Will stay here as long as I can.

                              Manager

                              11/23/2023

                              Colonial Village at Waterford
                              Hi, thank you so much for your positive comments about Colonial Village at Waterford! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
                              Review Author Icon

                              Resident 1197760

                              Verified Resident 2023

                              11/8/2023

                              this community is quiet and a very nice place to stay. also neighbors are friendly and respectful of one another. it is a dog friendly community too thats y its a plus point. also, leisure areas such as pool, gym, playground and a tennis court are also great

                                Manager

                                11/10/2023

                                Colonial Village at Waterford
                                Hi, thank you so much for your positive comments about Colonial Village at Waterford! If you have any further questions, please give us a call. We're always happy to help!
                                Review Author Icon

                                Resident 1196919

                                Verified Resident 2023

                                11/6/2023

                                I love my experience at this community! Staff are friendly, and maintenance issues are taken care of swiftly. Office staff are pleasant and helpful. I live that the grounds are kept very well, and the parking areas are for the most part well lit.

                                  Manager

                                  11/8/2023

                                  Colonial Village at Waterford
                                  Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Colonial Village at Waterford! We hope you have a great day!
                                  Review Author Icon

                                  Resident 1195179

                                  Verified ProspectVisited 2023

                                  11/2/2023

                                  It was great and I enjoyed it very was the first on my list to visit and I was so impressed, I rented it. Nicole was great and was very knowledgeable and helpful with the process. She was very helpful.

                                    Manager

                                    11/4/2023

                                    Colonial Village at Waterford
                                    Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Colonial Village at Waterford! Please let us know if there is anything else we can do for you; we are more than happy to help!

                                    Updated Review

                                    Review Author Icon

                                    Resident 1100803

                                    Verified Resident 2023

                                    10/24/2023

                                    It's been a great experience. The neighbors are very nice and speak regularly, The office staff has been a good experience, they are very helpful and answer questions with politeness and professiolism. The maintenance staff is outstanding. I would recommend this apartment complex to anyone.

                                      Manager

                                      10/25/2023

                                      Colonial Village at Waterford
                                      Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Colonial Village at Waterford! If you have any further questions, please don't hesitate to reach out!
                                      Review Author Icon

                                      Resident 1192642

                                      Verified ProspectVisited 2023

                                      10/24/2023

                                      Excellent from booking the tour until filling out the application. Just consistent and accommodating from beginning to end. Greeted and the in person your made me feel like I was at home. When I do move this will be my next home.

                                        Manager

                                        10/25/2023

                                        Colonial Village at Waterford
                                        Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

                                        Updated Review

                                        Review Author Icon

                                        Resident 1133151

                                        Verified Resident 2023

                                        10/16/2023

                                        The staff is friendly, knowledgeable, and accessible to residents. The complex is clean and safe. Residents needs are a priority and handled immediately I have been very impressed and am glad I choose this particular complex to make my home in. The surrounding area has many accessible stores and schools

                                          Manager

                                          10/17/2023

                                          Colonial Village at Waterford
                                          Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

                                          Updated Review

                                          Review Author Icon

                                          Resident 356968

                                          Verified Resident 2017 - 2023

                                          10/4/2023

                                          A truly charming community to live in. In the six years I have resided in the complex, I have had nothing but great experiences with management and maintenance staff. The complex's grounds are kept immaculate year round and even though the apartments are a bit older, they are well maintained and most issues addressed within a 24 hour period.

                                            Manager

                                            10/5/2023

                                            Colonial Village at Waterford
                                            Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Colonial Village at Waterford. Please let us know if there is anything else we can do for you; we are more than happy to help!

                                            Updated Review

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                                            Resident 924552

                                            Verified Resident 2021 - 2023

                                            10/3/2023

                                            Safe area, great schools. Quiet neighborhood. AaaaAAAAAAAAAAAAAAAAAaaaaaaaaaaaaAAAAAAAAAAAAAAAAAAAAAAAAAA

                                              Manager

                                              10/4/2023

                                              Colonial Village at Waterford
                                              Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

                                              Updated Review

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                                              Resident 715619

                                              Verified Resident 2013 - 2023

                                              8/28/2023

                                              I love living here. Would recommend it to anyone looking for a place to live. Clean community, great staff and convenient to everything . There is always monthly activities and we have such a great pool and gym area. Love when they do monthly recipes and enjoy when we have food trucks come. They office staff are really good to deal with.

                                                Manager

                                                8/30/2023

                                                Colonial Village at Waterford
                                                Hi, thank you so much for your positive comments about Colonial Village at Waterford! Thank you for your kind review; we are happy to pass along your comments to the team here at Colonial Village at Waterford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                                                Review Author Icon

                                                Resident 1171025

                                                Verified Resident 2023

                                                8/16/2023

                                                It's a nice neighborhood, friendly neighbors. Office staff is nice and professional. Maintenance is prompt. They are good about sending out notices or emails about work that is being done in/on your building. If someone needs to enter your home.

                                                  Manager

                                                  8/19/2023

                                                  Colonial Village at Waterford
                                                  Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  Glenwood II

                                                  1 Bed, 1 Bath | 855 sq. ft.

                                                  $1,433 - $2,468

                                                  7 Available Units

                                                  See Floor Plan Details

                                                  Glenwood I

                                                  1 Bed, 1 Bath | 672 sq. ft.

                                                  $1,433 - $2,348

                                                  3 Available Units

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  Stonehenge IV

                                                  2 Beds, 2 Baths | 1,054 sq. ft.

                                                  $1,878 - $3,378

                                                  4 Available Units

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  A
                                                  A

                                                  Renter Ratings

                                                  A

                                                  Review Ratings

                                                  Noise

                                                  4.4

                                                  Grounds

                                                  4.4

                                                  Safety

                                                  4.2

                                                  Office Staff

                                                  4.4

                                                  Maintenance

                                                  4.4

                                                  Neighborhood

                                                  4.8

                                                  Survey Ratings

                                                  SatisFacts™ Tour Survey

                                                  SatisFacts™ Move-In Survey

                                                  SatisFacts™ Maintenance Survey

                                                  SatisFacts™ Renewal Survey

                                                  Review Count

                                                  A

                                                  Number of reviews in the past 365 days

                                                  29

                                                  Manager’s Review Engagement

                                                  A+

                                                  Percentage of reviews responded to

                                                  96.55%

                                                  Manager’s Review Reply Time

                                                  B+

                                                  Average time to respond to reviews

                                                  9.14 days

                                                  View Community Timeline
                                                  View Community Timeline

                                                  Features & Amenities

                                                  Parking
                                                  • Carport
                                                  Pets
                                                  • Cats Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
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                                                  • Dogs Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • ADA Accessible
                                                  • BBQ and Picnic Area
                                                  • BBQ and Picnic Areas
                                                  • Business Center
                                                  • Car Wash Center
                                                  • Clubhouse
                                                  • Coffee Bar
                                                  • Community Room with Wi-Fi
                                                  • Dog Park
                                                  • Fitness Center
                                                  • Grilling Area
                                                  • Indoor Racquetball Court
                                                  • Monthly Resident Events
                                                  • On-Site Maintenance
                                                  • On-Site Management
                                                  • On-site Courtesy Officer
                                                  • On-site Manager
                                                  • Package Acceptance
                                                  • Package Receiving Service
                                                  • Pet Friendly Community with No Breed Restrictions
                                                  • Pet Park
                                                  • Playground
                                                  • Pool
                                                  • Preferred Employee Discount
                                                  • Resident Car Care Center
                                                  • Sundeck
                                                  • Tennis Court
                                                  • Wi-Fi Access
                                                  • WiFi in Common Areas
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                                                  Leasing

                                                  TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Discover luxury at Colonial Village at Waterford in Midlothian, VA. Choose from a number of innovatively-designed one-, two-, and three-bedroom apartment homes. Many homes include black appliances, fireplaces, and updated countertops and lighting. All homes have a washer/dryer included. Residents enjoy the racquetball court, convenient car care station, pool, 24-hour fitness center, and more. Living in Midlothian, you'll enjoy convenient access to Hwy. 288 and Powhite Pkwy. for an easy drive to downtown Richmond and the rest of the city. There are ample shopping and services nearby, and St. Francis Medical Center is minutes away.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  MAA

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                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 506 number of votes by renters, Colonial Village at Waterford is currently rated 4.4 out of 5 stars.
                                                  Colonial Village at Waterford is rated 4.4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                  Colonial Village at Waterford is rated 4.4/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                  Colonial Village at Waterford is rated 4.4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                  Colonial Village at Waterford is rated 4.2/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                  Colonial Village at Waterford is rated 4.8/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  Colonial Village at Waterford is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                  Managers have responded to 96.5517% of their community reviews in the past year.
                                                  Managers have replied within 9.14 days to their community reviews in the past year.
                                                  MAA
                                                  Cats Allowed
                                                  Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                  Pet Limit: 2
                                                  Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                  Dogs Allowed
                                                  Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                  Pet Limit: 2
                                                  Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths

                                                  July 2024

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                                                  Colonial Village at Waterford is a 672 - 1,054 sq. ft. apartment in Midlothian in zip code 23112. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,433 - $3,443. Nearby cities include Bon Air, Moseley, North Chesterfield, Chesterfield, and Henrico.

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