Ratings & Prices for Arboretum Place Apartments, Newport News, VA

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Noise	N/A
Grounds	3
Safety	3
Office Staff	1
Maintenance	1
Neighborhood	4
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	1

Manager's Review Engagement

Percentage of reviews responded to	0%

Manager's Review Reply Time

Average time to respond to reviews	N/A

Ratings & Reviews (49 Reviews)

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Ashleigh_B230 • Resident • 2020

06/18/2020

Where do I start?!?!? DO NOT MOVE HERE!!!!!!! The water heaters are constantly bursting & all they do is patch them up & wait for the next call from a resident with water damage. My apt was condemned because of water damage back in November &… See More

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Resident • 2016 - 2019

10/23/2019

The first year was good. Minor issues that were taken care of. However the manager doesn't seem to care. She never wants to speak with you directly. You have to speak with her staff. The best thing about the complex is maintenance. They do the best… See More

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Resident • 2014 - 2018

09/26/2018

Initially, I loved living in this neighborhood. Things began to change when the population changed. My neighbors and I have complained about loud noises coming from other apartments. I've been told that there has been several complaints about marijuana smoking on the premises, some instances involving… See More

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Arboretum Place Apartments Manager

09/26/2018

Dear Anonymous, I am sorry that your love of this neighborhood has changed.The staff work hard to deliver personable customer service to all residents and guests. All noise complaints that are received in the office via phone, in person or email get reviewed once we have all information to address. Marijuana issues are immediately addressed by involving our courtesy officer, police and managing the issue through the appropriate steps per our legal team. We apologize that you are unable to retrieve packages but we do have to close the office at times for training, touring prospects and sometimes when we have community events for our two communities. We are open 7 days a week to retrieve your packages. Please, come and speak with manager so we can work as a team to keep our community safe, fun and a place that you love to live.

Prospective Resident • Visited 2018

09/03/2018

When it comes to this apartment it went from a 5 star to a 2 star. The company want but quality part to fix the apartment. When you get on the bad side of the leasing office they screw you over royaly. customer service is nice… See More

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Resident • 2016 - 2017

07/22/2017

If you like air conditioning or working modern appliances then do NOT move here! The maintenance guys are so nice but they don't actually fix ANYTHING! It's 1:30 in the morning and it's 82 degrees in my apartment! The freezer has been on and off for… See More

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Resident • 2015 - 2017

05/04/2017

I am getting my bang for my buck. At 1st I had an issue with an office member, who isn't there anymore, but to be honest it really was my fault. I see what the office staff deals with & I know I could NEVER do… See More

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Resident • 2016 - 2017

05/03/2017

I live at the senior community and this is our office as well. I have enjoyed living here. The residents can be a little nosy. The maintenance is good. They fix things when needed and they are friendly. The office is also really easy to work… See More

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Resident • 2016 - 2017

04/14/2017

I moved into Arboretum place as a student because I thought it would be affordable. Turns out they bumped the price when I came in to sign papers the next day, and there are constant extra fees that they are not up front or clear about.… See More

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jmartin8807 • Resident • 2016

07/19/2016

We lived in arboretum about 7 years ago and have since moved back. We moved out the first time and bought a house and now after selling the house we are back while we continue a new house search. The new management has been excellent. The… See More

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snmoore84 • Resident • 2014 - 2016

03/10/2016

I love it here! The staff is always so friendly and welcoming. They're soooooo understanding and easy to work with. The grounds upkeep is beyond amazing (they keep the place looking fancy). The pool is always clean and maintained. Maintenance has a very quick response/turn around… See More

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Leanne Beard • Resident • 2016

02/16/2016

I looked on this website before moving in and read the ratings. Some said there were car break ins and the maintenance only did band aid fixes but it's not true at all. The car break ins were happening at multiple neighborhoods by a group of… See More

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Resident • 2011 - 2015

07/03/2015

I recently moved from Arboretum Place after living there for 4 yrs. The previous owners and maintenence people were horrible. After change of ownership about 1 1/2 yrs ago, I saw drastic improvements. Now maintenance has a quick response time as well as actually fix the… See More

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Resident • 2008 - 2015

05/08/2015

I love this apartment community. The grounds are very pretty and the pool is always relaxing. Management is very nice

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Resident • 2015

05/02/2015

Everything seems to be fine. Unfortunately, it does seem like every little thing seemed to be "band aid fixed". But nothing incredibly major, just a few annoyances here and there such as, the outlets (not the covers) are installed upside down, some outlets on the top… See More

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riffledl • Resident • 2014 - 2015

05/01/2015

I moved to Newport News from Ohio in August of 2014. Finding the Arboretum Way Apartments was a relief. I have lived here since I moved to Virginia and love it. The apartment complex is very clean and safe. I haven't had any problems and the… See More

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dburroughs • Resident • 2015

04/19/2015

I have lived in these apartments for 8 months and have no issues. I have reported several maintenance issues and all have been repaired in a professional and timely manner. My neighbors are normal. I live in the bottom floor so from time to time I… See More

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NeverNneverKnow • Resident • 2013

11/25/2013

Coming there was one of the biggest headaches in my life. The ladies at the office HATE if you come in there to ask them for anything and that's if you are actually luck enough to catch the office with out the "we will be back"… See More

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conley2013 • Resident • 2012 - 2013

10/01/2013

The maintenance people do not do the work that needs to be done. They come in check out the problem and say they found nothing wrong with it or they don't get the correct information from the office of the problem. They have to be called… See More

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Resident • 2012

12/06/2012

This place is a total nightmare! At first it seemed it was nice and everyone in the office was friendly. Once moved in everything changed. The bills and rent is ridiculous expensive. We pay more then we would pay on a mortage right now. The utilitity… See More

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gearhead2610 • Resident • 2012

09/26/2012

We currently live at Arboretum, as every other review states maintenance and management are absurd. Every item is a "band-aid" fix never fixed correctly. We also had our vehicle towed by Midatlantic Towing & Recovery while we were unloading furniture, again management did nothing about it… See More

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CandiDrop • Resident • 2011 - 2012

09/10/2012

When we went they sold us a dream. Everything looked nice and was in a central location. After moving in we found lots of problems with the place but neither the office or maintnace would come to fix them or care that there was any problems.… See More

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Prospective Resident • Visited 2012

09/03/2012

When I went to go visit the apartments were nice. They seem like they are never in the office and the girl said kept saying how she doesn't like her job

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Resident • 2008 - 2012

03/27/2012

i am laughing over here... i have lived here for almost 4 years.. NEVER have i ever seen or heard of any crime! the drive by thing cracks me up.. i was here during this past christmas.. no murders here.. please do look up http://www.spotcrime.com/va/newport news… See More

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Resident • 2009 - 2010

03/13/2012

If you're prepared to be murdered by your neighbors or if you're ready to come home and see that you're family has been murdered, then move into this hellhole. Look at the crime statistics for the area. Go ahead, take this address: 201 Arboretum Way Newport… See More

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Resident • 2012

02/19/2012

Your maintenance problems will not get fixed, they just give you excuses. The neighborhood keeps getting more and more ------. within the last 2 months there have been 2 drive bys. If you have an issue and need to call the office, do not expect them… See More

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•

Updated Review

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Manager

Features & Amenities

Laundry

Washer and Dryer Connections

Parking

Garage

General

BBQ and Picnic Area
Balcony or Patio
Central Heat and Air
Clubhouse
Fitness Center
Fountain
Fully Equipped Kitchens
Go Green with HRT Transit
Low to Middle Income Options
National Relocation Program
On-Site Maintenance
Online Resident Services
Playground
Pool
Pre-qualified Renter's Insurance Available
Premium Fixtures or Hardware
Security Deposit Alternative Available
Short Term Lease Available
Spacious Floor Plans
Stainless Steel Appliances
Walk In Closets

Pets

Dogs Allowed
Restrictions: Dogs considered to have aggressive tendencies: German Shepherd, Anatolian Shepherd, American Pit Bull Terrier, American Bull Dog, Staffordshire Bull Terrier, American Staffordshire Terrier, Rottweiler, Bullmastiff, Akita, Chow Chow, Wolf-Dogs and Wolf Hybrids, Doberman (full), Airedale. Additionally, mixed breeds of these dogs are also restricted. This list should not be considered all inclusive. Please remember some breeds have nicknames and most have variations of their breed.
Cats Allowed

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
700
Available
Avail.
N/A
Model
MAGNOLIA

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2 Bedrooms, 1 Bathroom

Price
Price
N/A
SQ. FT.
850
Available
Avail.
N/A
Model
WILLOW

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2 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,000
Available
Avail.
N/A
Model
CEDAR

View Floor Plan

Price
Price
N/A
SQ. FT.
1,025
Available
Avail.
N/A
Model
MAPLE

View Floor Plan

Price
Price
$1,155
SQ. FT.
1,100
Available
Avail.
1 Units
Model
DOGWOOD

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3 Bedrooms, 2 Bathrooms

Price
Price
N/A
SQ. FT.
1,200
Available
Avail.
N/A
Model
SYCAMORE

View Floor Plan

Price
Price
N/A
SQ. FT.
1,250
Available
Avail.
N/A
Model
POPLAR

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Disclaimer: Special, prices and availabilities subject to change.

Leasing:

Affordable Living Located in the heart of Newport News, VA, Arboretum Place Apartments offers spacious one, two and three-bedroom apartment homes. Other amenities include ample cabinet space in all-electric kitchens, generous walk-in closets, washer and dryer and/or connections in all apartment homes. With gorgeous landscaping, amenities for every lifestyle, 5-Star customer service, and easy access to Patrick Henry Mall, Interstate 64, Tech Center Marketplace, City Center, Northrop Grumman, Ft. Eustis, and Christopher Newport University. You'll find coming home, nestled in a serene side street of the Oyster Point District, is the best part of your day.

Office Hours

Sunday: Closed
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: Closed

Questions & Answers

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Frequently Asked

What are noise levels like at Arboretum Place Apartments?
The community is rated 4/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Arboretum Place Apartments?
The community is rated 3/5 stars, signifying moderate satisfaction on average.

How safe is Arboretum Place Apartments?
The community is rated 3/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood
The community is rated 4/5 stars, signifying much satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 1/5 stars, which is considered being not very effective on average.

Who manages Arboretum Place Apartments?
Highmark Residential, LLC

What is the pet policy at Arboretum Place Apartments?
Dogs Allowed
Restrictions: Dogs considered to have aggressive tendencies: German Shepherd, Anatolian Shepherd, American Pit Bull Terrier, American Bull Dog, Staffordshire Bull Terrier, American Staffordshire Terrier, Rottweiler, Bullmastiff, Akita, Chow Chow, Wolf-Dogs and Wolf Hybrids, Doberman (full), Airedale. Additionally, mixed breeds of these dogs are also restricted. This list should not be considered all inclusive. Please remember some breeds have nicknames and most have variations of their breed.
Cats Allowed

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 2 Baths and 3 Beds, 2 Baths