Arboretum Place Apartments
#5,653 #13 #347

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Arboretum Place Apartments

201 Arboretum Way, Newport News, VA 23602
(72 Reviews)
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"I been living out here for 9 years and never had any problems. But just parking sometimes " ...
$1,237 - $1,487/mo
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Floor Plans & Pricing

2 Bedrooms

WILLOW B60

2 Beds, 1 Bath | 850 sq. ft.

$1,244

1 Available Unit

See Floor Plan Details

CEDAR

2 Beds, 2 Baths | 1,000 sq. ft.

$1,237

See Floor Plan Details

MAPLE

2 Beds, 2 Baths | 1,025 sq. ft.

$1,271

See Floor Plan Details

DOGWOOD

2 Beds, 2 Baths | 1,100 sq. ft.

$1,342

See Floor Plan Details

3 Bedrooms

POPLAR

3 Beds, 2 Baths | 1,250 sq. ft.

$1,487

See Floor Plan Details

SYCAMORE

3 Beds, 2 Baths | 1,200 sq. ft.

$1,487

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B+
B+

Renter Ratings

B

Review Ratings

Noise

3.8

Grounds

4.0

Safety

3.4

Office Staff

3.8

Maintenance

3.9

Neighborhood

4.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

8

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

5.62 days

View Community Timeline
View Community Timeline

Arboretum Place Apartments Reviews

(69)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Resident 1206425

Verified Resident ā€¢ 2022 - 2023

12/8/2023

My unit is fine, no major issues. The other residents are awful. Trash everywhere, loud music inside and out, and the parking is HORRENDOUS! People throw trash on the ground outside of the dumpster. People do not pick up after their pets. People party andā€¦Ā See More >
    Manager

    12/12/2023

    Arboretum Place Apartments
    Thank you for sharing your experience and complimenting our convenient location. Providing a well-maintained community that offers peace of mind is our goal, and we are sorry to learn that concerns with neighbors have impacted your satisfaction. Our team is here to help and hopes you will call or stop by the office so we can get some additional information.
    Review Author Icon

    Resident 1188224

    Verified Resident ā€¢ 2023

    10/9/2023

    The staff is great, helpful?I mainly deal with Brittany and she's extremely pleasant. Great customer service. Also Chris the maintenance guy as well. The neighborhood isn't bad, maintenance could respond work on their follow with issues, but I'm a patient person!

      Manager

      10/14/2023

      Arboretum Place Apartments
      Brittany and Chris are humbled by your kind comments, and we are happy to know you consider our community to be great! We would like to hear more about how we can better assist you in the future, so please stop by our office or give us a call.
      Review Author Icon

      Resident 1188067

      Verified Resident ā€¢ 2023

      10/8/2023

      Arboretum is a very quiet community. The landscaping is beautiful and the neighbors are great. We have a great staff who is knowledgeable and really cares. We have community events and we are in an amazing location.

        Manager

        10/14/2023

        Arboretum Place Apartments
        How lovely it is to hear you feel at home in our community! We take great pride in providing our residents with an outstanding experience, and we are thrilled your commitment to upkeep and your interactions with our team have reflected this. We hope you'll continue to enjoy our amazing location and events for years to come.

        Updated Review

        Review Author Icon

        Resident 1101044

        Verified Resident ā€¢ 2012 - 2023

        9/12/2023

        I like the way they care for their landscaping,very well kept if the tenants don't mess up what they clean up,wish they could remodel some of the inside. Maintenance is good to a certain point.Overall a very nice place to live.

          Manager

          9/16/2023

          Arboretum Place Apartments
          Thank you for sharing your satisfaction with our beautiful and welcoming community! We would love to learn more about what we could do to improve your apartment home further, so please get in touch with our team when you have a chance to talk. Thanks again!

          Updated Review

          Review Author Icon

          Resident 1073969

          Verified Resident ā€¢ 2023

          9/11/2023

          My expenses been terrible!! I have had leaks in my roof and water coming from my floor carpet. Also i have insect in my walls, my power has been cutting on and off for a week now. My AC has been out for a weekā€¦Ā See More >
            Manager

            9/28/2023

            Arboretum Place Apartments
            Hello, and thank you for your feedback about the efficiency of our team's service. We are working hard to address all of your concerns, and we appreciate your patience as we coordinate with our team. We hope to speak with you directly and invite you to call or visit us at your earliest convenience.
            Review Author Icon

            Resident 1167215

            Verified Resident ā€¢ 2023

            8/6/2023

            I love my apartment as well as the surrounding area. I am located close to the mall, pharmacies and Food Lion. Arboretum Place has a compact workout room that I enjoy using and a nice sized swimming pool. In addition there is a little Gazebo,ā€¦Ā See More >
              Manager

              8/9/2023

              Arboretum Place Apartments
              We are heartened to hear that you adore our community and its location as much as we do. Thank you for taking delight in our outdoor spaces and for sharing your support for us!

              Updated Review

              Review Author Icon

              chris.inc2@gmail.com

              Resident ā€¢ 2020 - 2023

              6/28/2023

              Umhappy

              I have issues because of my ledger and that is not my fault it's Section 8 fault but I am being blamed I have charges that I don't owe but they are saying they are valid. I thought I was paying for my things onā€¦Ā See More >
                Manager

                7/1/2023

                Arboretum Place Apartments
                Chris, we appreciate that you have shared your concerns. Providing well-maintained apartment homes and friendly service are priorities, and we apologize if that has not been your experience. We value your feedback and will gladly speak with you directly. Please contact our regional customer care group at MidAtlantic@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon. Thank you!
                Review Author Icon

                Resident 1138229

                Verified Resident ā€¢ 2014 - 2023

                5/7/2023

                I been living out here for 9 years and never had any problems. But just parking sometimes is a problem. The neighbors are real nice. They keep the grounds clean. If u have a problem they there to help you.

                  Manager

                  5/10/2023

                  Arboretum Place Apartments
                  We love knowing how much you enjoy our apartment community as a longtime resident here! We really appreciate you taking the time to share your thoughts with us about our parking, grounds, and team. Thank you so much!
                  Review Author Icon

                  Resident 1120279

                  Verified Resident ā€¢ 2020 - 2023

                  3/10/2023

                  It's quiet and relaxing in the neighborhood and I love living out here it's just so peaceful the neighbors are good people I just love been here it has washer and dryer's in the apartment it's also a lot of space in the apartment

                    Manager

                    3/15/2023

                    Arboretum Place Apartments
                    Thank you for sharing your appreciation for the convenience of having a washer and dryer in your apartment, as well as our peaceful environment. We are grateful for your wonderful rating and encourage you to reach out if there is ever anything we can do to be of service.
                    Review Author Icon

                    Resident 137717

                    Verified Resident ā€¢ 2022 - 2023

                    2/5/2023

                    I've been approximately 6 months and so far it's been great. A few maintenance issues but they came in, solved the problem and were out!Response time is on point. It is pretty quiet out so far. The office staff has been good thru an interactionsā€¦Ā See More >
                      Manager

                      2/9/2023

                      Arboretum Place Apartments
                      We are grateful to receive your enthusiastic review and recommendation of our conveniently located and peaceful community! Our team works hard to provide fast and thorough service and is thrilled you took the time to recognize our efforts. Thank you, and please reach out anytime we can help.
                      Review Author Icon

                      Resident 1090881

                      Verified Resident ā€¢ 2018 - 2022

                      12/4/2022

                      I have been living this community since 2018 it use to be a very nice neighborhood clean no noise, etc. since new management it has took a turn for the worst .Walls are very thin and you can smell your neighbors weed smoking all dayā€¦Ā See More >
                        Manager

                        12/8/2022

                        Arboretum Place Apartments
                        Thank you for sharing your experience as a loyal resident. Creating a peaceful home where residents feel comfortable is a priority, and we regret that your satisfaction has decreased. Our team would be happy to discuss this matter directly with you. Feel free to call or stop by the office. We look forward to hearing from you soon.
                        Review Author Icon

                        Resident 427807

                        Verified Resident ā€¢ 2019 - 2022

                        10/9/2022

                        Lately not liking it here so much but it's tolerable, I live above the neighborhood from hell, makes noise at night, loud music, has chess and card games in the breezeway in the evenings, has a dog that barks and howls sometimes uncontrollably and toā€¦Ā See More >
                          Manager

                          10/12/2022

                          Arboretum Place Apartments
                          We appreciate you reaching out. We expect our residents to be respectful of their neighbors, and we are sorry to learn about your experience. Your satisfaction is important to us, and we would like to connect with you to restore yours. Please give us a call or drop by our office for a chat.
                          Review Author Icon

                          Resident 1073200

                          Verified Resident ā€¢ 2022

                          10/7/2022

                          My over all experience within this community has been great! It's quiet, clean and peaceful. I have no complaints. I especially love my lovely view of the pond outside of my windows. The abundance amount closet spaces.

                            Manager

                            10/11/2022

                            Arboretum Place Apartments
                            We are grateful for your glowing review! It is fantastic that you love the spacious closets and view of our tranquil pond. We aim to provide residents with peace of mind and are delighted this is your experience.
                            Review Author Icon

                            Resident 1065057

                            Verified Resident ā€¢ 2005 - 2022

                            9/10/2022

                            First off, the maintenance staff and the office do a great job especially with the volume they have to handle. The problems within this community are not the fault of the staff, but the residents themselves! They left a bad place for a better lifeā€¦Ā See More >
                              Manager

                              9/14/2022

                              Arboretum Place Apartments
                              Hello. We are glad you considered this a great community to live in, but we are sorry that your level of satisfaction has decreased over time. Thank you for recognizing our team's hard work and the need for us to partner with residents to create a comfortable and well-maintained environment. We value your feedback as a loyal resident and appreciate the detailed information you have provided. Our team will discuss your observations and explore ways we can work with residents to improve the overall experience. If there is anything we can do for you, please feel free to call or come by the office.
                              Review Author Icon

                              Resident 1062984

                              Verified Resident ā€¢ 2019 - 2022

                              9/6/2022

                              When I first moved out here it was ok. As the months passed I began to regret moving here. Walls are too thin. Neighbors are rude and inconsiderate way too many spiders and spider webs they go up on your rent with no notice I'veā€¦Ā See More >
                                Manager

                                9/10/2022

                                Arboretum Place Apartments
                                We appreciate your choosing our community as your home for the past three years but regret that your satisfaction has decreased over time. Our team works in partnership with residents to create a peaceful community and will discuss ways to increase your satisfaction with this and the maintenance issues you raised. It would be our pleasure to speak with you about any lease concerns, so please call or stop by the office.
                                Review Author Icon

                                Resident 1062913

                                Verified Resident ā€¢ 2021 - 2022

                                9/6/2022

                                Pro is the size and the staff is nice. I live facing the trees so I hear little to no noise. Cons water heater burst twice. The stairs are filthy with lint n webs. People leave trash in the stairs way over night.

                                  Manager

                                  9/9/2022

                                  Arboretum Place Apartments
                                  Thank you for mentioning our spacious apartment homes and hardworking team. It is fantastic that you enjoy the tranquility offered by the trees. Your feedback is important, and we will review opportunities to increase maintenance in the stairways. Please reach out if there is anything more we can do to elevate your experience in our community.
                                  Review Author Icon

                                  Resident 1061829

                                  Verified Resident ā€¢ 2000 - 2022

                                  9/3/2022

                                  I've lived at Arboretum Apts for many many years and sadly I've watched what was once a beautiful community drastically decline. The overall upkeep of the buildings are very below standards and no one seems to care. Calling the office doesn't seem to get thingsā€¦Ā See More >
                                    Manager

                                    9/9/2022

                                    Arboretum Place Apartments
                                    Thank you for reaching out. The upkeep of our community is a priority for us, and we are sorry if you feel otherwise. It is through candid feedback like this we are able to make changes and we would like to learn more about your observations. Please give us a call or stop by our office for a chat. We hope to hear from you soon.
                                    Review Author Icon

                                    Resident 1033532

                                    Verified Resident ā€¢ 2019 - 2022

                                    6/7/2022

                                    I enjoy living here for the most part, it's pretty quite, everyone is friendly! Maintenance is pretty quick to get things done! The ladies in the office are nice, but sometimes stuff has to told more than one time

                                      Manager

                                      6/10/2022

                                      Arboretum Place Apartments
                                      It is always encouraging to receive positive feedback from our residents, and we are glad to hear that you enjoy being a part of our community. Thank you for your recognition of both our office and maintenance teams, and please do not hesitate to reach out if there is ever anything we can do to be of service in the future.
                                      Review Author Icon

                                      Resident 1014015

                                      Verified Resident ā€¢ 2020 - 2022

                                      4/8/2022

                                      It is not a bad place to live. The maintenance staff is prompt. Parking is a problem and they have told me twice that they are working on implementing assigned parking but it has been over a year and nothing has been done.ā€¦Ā See More >
                                        Manager

                                        4/12/2022

                                        Arboretum Place Apartments
                                        We are happy to hear our superb team and amazing community has made you feel at home. We are actively working to address your parking and lighting concerns, and we appreciate your patience. Our team invites you to stop by the office or give us a call if you would like to discuss your concerns further.
                                        Review Author Icon

                                        Diynya_H

                                        Resident ā€¢ 2021 - 2022

                                        4/1/2022

                                        The grounds are trashy & the management donā€™t care

                                        The tenants under me have a cat! The cats piss is coming up through the walls & the vents. My sons room smells like the cat is in his room. They apt. Stank down there badly! I smelled it 1 day they were coming outā€¦Ā See More >
                                          Manager

                                          4/12/2022

                                          Arboretum Place Apartments
                                          Thank you for sharing your observations, Diynya. We expect our residents to be respectful of one another, and we would like to hear more so that we can provide a suitable solution. At your earliest convenience, please give us a call or stop by our office for a chat.
                                          Review Author Icon

                                          Ashleigh_B230

                                          Resident ā€¢ 2020

                                          6/18/2020

                                          Where do I start?!?!? DO NOT MOVE HERE!!!!!!! The water heaters are constantly bursting & all they do is patch them up & wait for the next call from a resident with water damage. My apt was condemned because of water damage back in Novemberā€¦Ā See More >
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2016 - 2019

                                            10/23/2019

                                            The first year was good. Minor issues that were taken care of. However the manager doesn't seem to care. She never wants to speak with you directly. You have to speak with her staff. The best thing about the complex is maintenance. They do theā€¦Ā See More >
                                              Review Author Icon

                                              anonymous

                                              Resident ā€¢ 2014 - 2018

                                              9/26/2018

                                              Initially, I loved living in this neighborhood. Things began to change when the population changed. My neighbors and I have complained about loud noises coming from other apartments. I've been told that there has been several complaints about marijuana smoking on the premises, some instancesā€¦Ā See More >
                                                Manager

                                                9/26/2018

                                                Arboretum Place Apartments
                                                Dear Anonymous, I am sorry that your love of this neighborhood has changed.The staff work hard to deliver personable customer service to all residents and guests. All noise complaints that are received in the office via phone, in person or email get reviewed once we have all information to address. Marijuana issues are immediately addressed by involving our courtesy officer, police and managing the issue through the appropriate steps per our legal team. We apologize that you are unable to retrieve packages but we do have to close the office at times for training, touring prospects and sometimes when we have community events for our two communities. We are open 7 days a week to retrieve your packages. Please, come and speak with manager so we can work as a team to keep our community safe, fun and a place that you love to live.
                                                Review Author Icon

                                                anonymous

                                                prospective ā€¢ Visited 2018

                                                9/3/2018

                                                When it comes to this apartment it went from a 5 star to a 2 star. The company want but quality part to fix the apartment. When you get on the bad side of the leasing office they screw you over royaly. customer service isā€¦Ā See More >
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2016 - 2017

                                                  7/22/2017

                                                  If you like air conditioning or working modern appliances then do NOT move here! The maintenance guys are so nice but they don't actually fix ANYTHING! It's 1:30 in the morning and it's 82 degrees in my apartment! The freezer has been on and offā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer and Dryer Connections
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Dogs Allowed
                                                      Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                    Other
                                                    • BBQ and Picnic Area
                                                    • Balcony or Patio
                                                    • Blinds
                                                    • Breakfast Bar
                                                    • Carpet
                                                    • Ceiling Fan
                                                    • Central Heat and Air
                                                    • Clubhouse
                                                    • Fitness Center
                                                    • Fountain
                                                    • Fully Equipped Kitchens
                                                    • Hardwood Style Flooring
                                                    • Low to Middle Income Options
                                                    • National Relocation Program
                                                    • On-Site Maintenance
                                                    • Online Resident Services
                                                    • Playground
                                                    • Pool
                                                    • Pre-qualified Renter's Insurance Available
                                                    • Premium Cabinetry
                                                    • Premium Interior Paint
                                                    • Security Deposit Alternative Available
                                                    • Short Term Lease Available
                                                    • Spacious Floor Plans
                                                    • Sundeck
                                                    • Walk In Closets
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                                                    Leasing

                                                    Affordable Living Arboretum Place Apartments offers an unparalleled blend of comfort, convenience, and natural beauty. Our community provides easy access to all that this charming city has to offer. Just minutes away from Interstate 64, Patrick Henry Mall, several dining options, and James River; you'll have the best of Newport News at your doorstep. With its prime location, resort-style amenities, and thoughtfully designed residences, our community redefines apartment living. Come and experience the lifestyle you deserve at Arboretum Place Apartments. Contact us today to schedule a tour and make this extraordinary community your new home.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Highmark Residential

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 72 number of votes by renters, Arboretum Place Apartments is currently rated 3.2 out of 5 stars.
                                                    Arboretum Place Apartments is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    Arboretum Place Apartments is rated 3.9/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    Arboretum Place Apartments is rated 3.8/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    Arboretum Place Apartments is rated 3.4/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    Arboretum Place Apartments is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Arboretum Place Apartments is rated 3.8/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 5.62 days to their community reviews in the past year.
                                                    Highmark Residential
                                                    Dogs Allowed
                                                    Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                    Cats Allowed
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    Arboretum Place Apartments

                                                    March 2024

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                                                    Arboretum Place Apartments is a 850 - 1,250 sq. ft. apartment in Newport News in zip code 23602. This community has a 2 - 3 Beds, 1 - 2 Baths, and is for rent for $1,237 - $1,487. Nearby cities include Yorktown, Poquoson, Hampton, Carrollton, and Smithfield.

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