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Auburn Pointe Apartments

496 Catina Way, Newport News, VA 23608
496 Catina Way, Newport News, VA 23608

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Auburn Pointe Apartments

496 Catina Way

Newport News, VA 23608

 
 
 
 
 
 

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Ratings & Reviews (80 Reviews)

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FRoberts58 • Resident 2020
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
02/10/2020
I love this community, and the staff works hard to serve the tenants, I can't wait to get my accent wall painted. I was informed of all safety and security up the good work Auburn Point. I'm just moving in and getting things straight , So… See More
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Auburn Pointe Apartments Manager

02/12/2020

FRoberts58, we value your residency at Auburn Pointe and are glad you can tell how much we care for our residents. Thank you for the terrific recommendation!

Resident 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/06/2019
There are shootings and drug dealings constantly going to the day kids fight on the streets daily and people smoke weed in the apartment complex constantly mold is growing throughout the entire complex management treats their residence like crap and maintenance does not do their job… See More
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Auburn Pointe Apartments Manager

12/09/2019

We appreciate all feedback on Auburn Pointe, so thank you for your review. Your comments concern us. We would like to know more details, but we do not have your name and contact information. Please reach out to us at (757) 877-8880 during office hours. Also, if a resident ever feels the need for law enforcement or security, they are encouraged not to delay and contact them directly, just as one living in a single-family home would do. When you contact our office, we will be able to research your account and note your need for a filter. We love our residents and are always glad to assist them.

Cherylvette • Resident 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/09/2019
If i could give negative stars I would the property is the nastiest of the all the staff, staff is very sweet until you move in for 2weeks and some change i haven't been able to bath at home im a single mom i work and… See More
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Auburn Pointe Apartments Manager

09/16/2019

Cherylvette, your happiness with your Auburn Pointe residency is important to us, so we appreciate the feedback. If you have any unanswered questions about your account, please feel free to contact our office at (757) 877-8880. We will be happy to review it with you. Likewise, if you have service requests that need attention please do not hesitate to notify us in the office. We want to be sure we address everything that is concerning you. Thank you for your review.

Resident 2018 - 2019
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
01/13/2019
This are the worst apartments I've stayed in . 10 year old kid got shot in my 6th month of living here. One more we have a lot of fruit or sewer flies. They can do any about it . My apartment flooded multiple times and… See More
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Marcus0 • Resident 2017 - 2018
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Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/24/2018
I highly do NOT recommend anyone to sign a lease here. The staff is very unprofessional, all they're worried about is their smoke breaks. Maintenance fixes nothing, the plumbing sucks, and not to mention the crime rate. A child was shot in BROAD DAYLIGHT while playing.… See More
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Auburn Pointe Apartments Manager

10/30/2018

Thank you, Marcus0, for your review! I am sorry to hear that your experience with us has not been pleasant and I would like the opportunity to rectify any issues you may have. When a resident reports a work order, we enter the service request and upon completion we close the request out. If we have a valid email address on file for you, you will receive a completion email. At that time if the issue has not been resolved we ask that our residents notify us of such so the matter can be addressed. There was an unfortunate and unpredictable occurrence that took place within our community and crime does have the ability to occur anywhere. We work diligently with the Newport News Police Department as well as hiring security to conduct random patrols. As the Community Manager, I invite you to visit the leasing office so that you and I can further discuss your residential issues. Thanks, Nicole Jaber / Community Manager (757) 877-8880

DtWilliams • Resident 2018
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/08/2018
I have lived here since the beginning of February and I overlooked a couple of things when I first moved in that I probably shouldn't have. The stove, refrigerator and dishwasher we're filthy. Also there were alot of things broken. There were roaches. I put a… See More
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Auburn Pointe Apartments Manager

08/16/2018

Thank you for your review of Auburn Pointe! On behalf of the entire team I would like to apologize if you feel as though your issues have not been handled to your satisfaction. Unfortunately there are things that happen outside of our ability to prevent and we make efforts to have them resolved as quickly as possible. Upon our conversation I did express the inability to complete the roof repair due to the ongoing weather conditions but we were able to make a temporary repair until the rain subsided. In these type of circumstances, we cannot make the internal repairs because the source must be resolved first. Prior to move in there are inspections that we conduct as well as having the home inspected by the new resident prior to signing your lease to confirm that you are completely satisfied with your new home. In the event that any of those inspections miss some discrepancies, all residents are invited to report the issues to the office. Renter's insurance is not required although we do offer security deposit incentives if you obtain and maintain a policy. Renter's insurance is a great investment for all residents to protect their personal belongings. Should you have any additional concerns please feel free to contact me at your convenience. Thanks, Nicole Jaber / Community Manager / 757-877-8880

Resident 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
10/01/2017
My application process went very well. Sheena was helpful and explained everything very well to me. She was also very prompt and welcoming. I am a new resident and I haven't had any issues with the property. I love the size of my apartment for the… See More
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Auburn Pointe Apartments Manager

10/02/2017

Hello, thank you for taking the time to rate and review our apartment community. We appreciate your positive feedback and look forward to having you as a new resident!

Resident 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/30/2017
Please read all the bad reviews it's the honest truth and the good reviews are definitely coming from the staff that works there, I don't even know where to start because this place is so disgusting this is my first place I moved to in Virginia… See More
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Mercilyn wright • Prospective Resident Visited 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
09/28/2017
Everyone was so thoughtful and also helpful especially Kenyatta the property is clean and peaceful over hall landscape and appartment complex is beautiful when i move here i know i will be at home. I appreciated the office staff working with us on the application process… See More
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Auburn Pointe Apartments Manager

09/28/2017

Hello mercilyn, we are happy to hear that our staff made the application process easy for you. We genuinely appreciate you taking the time to share your feedback with us and we hope that you become a new resident soon! Thanks for your review.

Solace Seeker • Resident 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/19/2017
I would not recommend these apartments to my worst enemy. We feel unsafe to even leave our apartment after the sun goes down. We hear gunshots on a regular basis at night. One time we were coming home just before 10pm and as we approached our… See More
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kmbest49 • Resident 2016 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
08/04/2017
I have lived at auburn pointe apts for over a year now I have no problems everyone in the rental office is nice and the maitience guys are cool if I have a service request it is done in no time I can sleep at night… See More
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Auburn Pointe Apartments Manager

08/07/2017

Hello kmbest49, Thank you for taking the time to rate and review our community! We are happy to hear you are enjoying your time at Auburn Pointe Apartments, your feedback is greatly appreciated.

Resident 2016 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/25/2017
This complex is a travesty! Apartment flooding occurs regularly. There is an insufficient outside drainage system.The plumbing system within the units is horrific. The maintenance is done by uncertified unprofessional staff. Patchwork repairs are done in an untimely fashion. When emergency situations occur there are no… See More
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Auburn Pointe Apartments Manager

06/26/2017

Dear "Anonymous", We apologize if you have had a less than satisfactory experience at our community. I invite you to contact me at our office to discuss any specific concerns you have with your apartment home. It also appears that you have been "misinformed" about a few facts that I would like to correct for you. First, our storm water drainage is completely sufficient, and the property has not incurred any water back- ups in over 5 years. Our line ties into the city's line, and if their line is blocked, it may cause the water on our property to drain more slowly. This is a rare occurrence. Second, our dedicated maintenance team is absolutely EPA certified, and some have additional certifications as well. Our Service Manager has over 15 years of multi-family maintenance experience and has been with our company for 10 years; another tech has been with us for 8 years, and our housekeeper recently retired after working with us for 17 years. Our team is committed to providing the best customer service possible, and receive on-going training to keep up with the latest in technology and regulations. We do in fact encourage residents to obtain Renters Insurance for the protection of their personal belongings (for any reason, including fire, water damage, and other occurrences beyond the renter's control); however, because we are a LIHTC community, by law, we can not (and do not) require residents to obtain this important coverage. It is up to the resident to decide whether they want to take the risk of being unprotected. Again, I would enjoy the opportunity to meet with you and discuss any concerns you have regarding your apartment home. Please contact me at our Leasing Office during normal business hours. Truly, Auburn Pointe Manager

Prospective Resident Visited 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
05/02/2017
absolutely LOVE the size and set-up of these apartments. Staff is very welcoming. Has a very cheerful sense of humor. See More
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Auburn Pointe Apartments Manager

05/02/2017

Thank you for taking your time to rate our apartment community and for your review.

Resident 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/25/2017
Being that this is my first time moving away from home, I was looking for a place that suited all of my needs. From the application process Ms.Shena Helped me and provided service to make it an easier prose as for me. Taking my step by… See More
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Auburn Pointe Apartments Manager

05/02/2017

Thank you for taking your time to rate our apartment community and for your review. Your feedback is greatly appreciated.

Resident 2015 - 2017
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/08/2017
Auburn pointe is the best place I have lived the management team is wonderful they make living here a pleasure the manager Angela is very nice ,she is always pleasant and very sufficient the complex is always clean maintenance does a good job fixing things promptly… See More
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Prospective Resident Visited 2017
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
04/05/2017
Went to see the model and i really liked it. Its decorated beautifully and the floor plan is nicely laid out and outside was nice and clean. The leasing agent Kenyeta was very knowledgeable and everyone in the office made sure they spoke to me they… See More
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KishaH88 • Resident 2017
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
03/31/2017
I really enjoyed the staff at auburn welcome me with open arms,especially Sheena very good person to work with, she didn't stop until I got in my apartment..I think I Cll her every day.. To the other staff thank u See More
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Resident 2015 - 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
12/21/2016
The management team is slow, and the emergency maintenance are VERY rude and disrespectful towards residence. I called the emergency maintenance earlier because the office is closed and it went straight to voicemail. The staff don't check for any mold, the bathrooms are horrible, the bath… See More
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Tyrentp • Resident 2015 - 2016
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Maintenance
Neighborhood
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Grounds
Office Staff
12/05/2016
Sloppy work no one should live here They didn't even check for mold See More
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Resident 2015 - 2016
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Neighborhood
Safety
Grounds
Office Staff
09/18/2016
This place is literally the worse place you could ever live. DO NOT COME HERE AT ALL. There are drug addicts everywhere, shoot outs! The office does not care, nor will they ever. The staff have gone into people's homes without authorization also!! I woke up… See More
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Resident 2015 - 2016
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/27/2016
Ive been living in auburn pointe for about 7 months now and i can't say that I've had any complaints. When I first did my application I spoke with Alexa she was very helpful and has the sweetest personality. There are 4 property managers which makes… See More
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Prospective Resident Visited 2016
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Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/27/2016
I absolutely love the service I received from Auburn Pointe. They have the best apartments in the area. The atmosphere was clean, quiet. And fresh! A young lady names Alexa helped me with everything. She answered all my questions I was confused about. I definitely would… See More
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Resident 2014 - 2016
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Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/25/2016
I absolutely love this apartment complex. As soon as I walked into the main office I was greeted with smiles and comfort. The leasing agents were very knowledgeable and were able to answer all of my questions. They gave me the confidence I needed to choose… See More
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Resident 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/25/2016
I've been a resident at auburn pointe for months now. I enjoy the community, its not to noisey. The floor plan I have is decent enough for my small family. We like the fact that we are close to everything I64, shopping, ect. We are in… See More
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Tbburwell • Prospective Resident Visited 2016
Rating Breakdown
Noise
Maintenance
Neighborhood
Safety
Grounds
Office Staff
06/25/2016
In my search for a new residence in the Denbigh area I stumbled upon this complex which was off of the main road (Jefferson Ave).. The amount of space in regards to the rent was a great value for the money. It seemed to be a… See More
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 Updated Review
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Manager

 
·

Features & Amenities

Laundry

  • Laundry On-Site

Parking

  • Uncovered Parking

General

  • Community Center
  • Fitness Center
  • Pool

Pets

  • Cats Allowed
    Fee: $300
    Rent: $25
    Pet Limit: 2
    Comments: Pets are welcome in our community. Pet rent varies with weight of pet. Please call for the complete pet policy.
  • Dogs Allowed
    Fee: $300
    Rent: $40
    Pet Limit: 2
    Comments: Pets are welcome in our community. Pet rent varies with weight of pet. Please call for the complete pet policy.

Floor Plans & Pricing

1 Bedrooms, 1 Bathroom

  • Price
    Price

    $636 - $776

  • SQ. FT.

    850

  • Available
    Avail.

    N/A

  • Model

    The Port

2 Bedrooms, 1.5 Bathrooms

  • Price
    Price

    $799

  • SQ. FT.

    1,200

  • Available
    Avail.

    N/A

  • Model

    The Stern

3 Bedrooms, 2 Bathrooms

  • Price
    Price

    $1,030

  • SQ. FT.

    1,500

  • Available
    Avail.

    N/A

  • Model

    The Mast

Disclaimer: Special, prices and availabilities subject to change.

Leasing:

B
SL Nusbaum
VIEW 149 COMMUNITIES

Come home to Auburn Pointe, the hidden jewel of Newport News. Conveniently located off I-64, Auburn Pointe offers residents easy access to shopping, the airport and major interstates. Our professional management team anxiously awaits your arrival to show our spacious one, two or three bedroom homes equipped with spacious walk-in closets, eat-in kitchens and living rooms fit for entertaining. We invite residents to relax at our resident clubhouse, take a dip in the sparkling swimming pool, or work out in the fitness center. However you choose to spend your free time, you will have the peace of mind knowing you selected the best community to live in!

Office Hours

  • Sunday: 01:00 PM - 05:00 PM
  • Monday - Saturday: 09:00 AM - 05:00 PM

Questions & Answers (1)

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Is there a patio or balcony

Lynn_Y · December, 14 2017 · 1 answer
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· Just Now
J
No there is not.
Jessica_D792 · February, 04 2018

Frequently Asked

What are noise levels like at Auburn Pointe Apartments?
The community is rated 2.5/5 stars, which is considered having moderate noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Auburn Pointe Apartments?
The community is rated 3/5 stars, signifying moderate satisfaction on average.

How safe is Auburn Pointe Apartments?
The community is rated 3/5 stars, which is considered being moderately safe on average.

How satisfied are residents with the neighborhood
The community is rated 3/5 stars, signifying moderate satisfaction on average.

How effective was the maintenance team when resolving your problem?
The community is rated 3/5 stars, which is considered being moderately effective on average.

How often does management engage with reviews?
Managers have responded to 94.78% of their community reviews in the past year.

How quickly does management engage with reviews?
Managers have replied within 2.5 days to their community reviews in the past year.

Who manages Auburn Pointe Apartments?
SL Nusbaum

What is the pet policy at Auburn Pointe Apartments?
We are a pet friendly community! There is a $300 non-refundable, one-time fee per pet as well as a monthly pet rent of $25-$40 per pet. Large pets are welcome up to 60 pounds! Breed restrictions apply, so please call for more details.

What types of floor plans are available?
1 Bed, 1 Bath and 2 Beds, 1.5 Baths and 3 Beds, 2 Baths


Auburn Pointe Apartments Gallery

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Auburn Pointe Apartments is a 850 - 1,500 sqft apartment in Newport News in zip code 23608. This community has a 1 - 3 bedroom, 1 - 2 bathroom, and is for rent for $636 - $1,030. Nearby cities include Yorktown, Poquoson, Hampton, Carrollton, and Smithfield. 23508, 23602, 23603, 23692, and 23606 are nearby zip codes.

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Auburn Pointe Apartments

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Management Photos (9)

  • (Manager photo uploaded on 09/07/2017) Image of Auburn Pointe Apartments in Newport News, VA
  • (Manager photo uploaded on 04/03/2013) Image of Auburn Pointe Apartments in Newport News, VA
  • (Manager photo uploaded on 04/03/2013) Image of Auburn Pointe Apartments in Newport News, VA
  • (Manager photo uploaded on 04/03/2013) Image of Auburn Pointe Apartments in Newport News, VA
  • (Manager photo uploaded on 04/03/2013) Image of Auburn Pointe Apartments in Newport News, VA
  • (Manager photo uploaded on 09/07/2017) Image of Auburn Pointe Apartments in Newport News, VA
  • (Manager photo uploaded on 09/07/2017) Image of Auburn Pointe Apartments in Newport News, VA
  • (Manager photo uploaded on 09/07/2017) Image of Auburn Pointe Apartments in Newport News, VA
  • (Manager photo uploaded on 09/07/2017) Image of Auburn Pointe Apartments in Newport News, VA

Provided by Other Residents

Resident Photos (19)

  • (Resident photo uploaded on 12/02/2012) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 12/02/2012) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 11/18/2012) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 11/18/2012) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 11/12/2012) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 06/01/2011) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 12/02/2016) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 12/21/2016) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 08/07/2018) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 08/07/2018) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 08/07/2018) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 08/07/2018) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 08/07/2018) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 08/07/2018) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 08/07/2018) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 08/07/2018) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 08/07/2018) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 08/07/2018) Image of Auburn Pointe Apartments in Newport News, VA
  • (Resident photo uploaded on 09/09/2019) Image of Auburn Pointe Apartments in Newport News, VA
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