Review History for loren524

Hidenwood Apartments


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loren524

Resident 2015 - 2016

5/18/2016

I'll start from the beginning. My husband and I started looking at Hiden Place (the apartments in the back) They are lovely, spacious and secluded. The lady showed us the apartment "that would be ours" and we decided to call it home. We put down the deposit for the apartment and the next day came in to do the application, got a approved and oh by the way we dont have that apartment anymore sorry. Wait WHAT!!! yeah deposits do not hold the apartment ....even thou they said it did. Ok they had another apartment on the end same as before only thing is the previous tenant painted her walls burnt orange and they didn't cover it up very well so our walls are this dingy looking white. Issue #2.) when we moved in the lady from the office was locked out of the managers office so she couldn't get my lease or walk through paper, because supposedly they walk through the apartment with you. So she told me she would remember everything and write it down. Taking her word and having faith she would ....she didnt I had to call about a month later when I realized I didn't get a copy of my lease. Now that girl no longer works in the office and of course she didn't write ANYTHING down so all the previous damage to the counter tops, broken light fixture in master bathroom all that stuff I have zero proof it was there before I moved in. Issue #3.) We moved in November 28th never seen the first bug. We get a notice in March on our door saying Orkin is coming by to spray for preventive measures in the kitchen and bathrooms. They sprayed in everyone's house in our building. So since he sprayed I'm seen a roach in my kitchen if not every other other night definitely weekly. Let the office know and they tell me they come in because of the weather..... Issue #4.) When I moved in the windows were something that was suppose to be on my walk-through to be fixed. Being in November you could feel and hear the wind coming through the windows. I mean there was a space between the window seal and frame of the window I could fit my hand through. Those windows didnt get replaced until April after my neighbor and I complained about mold and threatened to get a health inspected out to the property. but during the winter our Dominion bill was about $180 a month. We were stuffing towels in the space to stop our warm air from escaping. Issue #5.) Here is where I have the biggest issue....my refrigerator....was found warm one Sunday morning and all of our food was bad. I called emergency maintenance number and two hours later he came by. Mad at me cause he was at church. I apologized to him (even though I felt I didn't need to) and explained that are fridge was fine yesterday but it was consistently running and whining really loudly. He said it was defrost part not working and we had too much food in our freezer. 2 packs of chicken breast and a half pint of ice cream was something he considered too much food. Anyways, he told me to let the fridge defrost and then the timer would "kick back in" and start working again. Then he left. He failed to mention there would be a huge puddle of water on my kitchen floor. And the timer never "kicked back in" So now I'm on the 4th time calling the office letting them know my fridge isn't cold again and they come out and fixed the same part every time....and less then a week later it will happen again. I went to the office to demand a new fridge and reimburse me the food I thrown away and she looked at me without blinking and said " that is why you have renters insurance." I let her know my renters insurance is for my negligence not y'all's. and she said well I can see what I can do. Never called me back its been a week and I just spoke to the maintenance guy said he will send someone out to look at it. My opinion should be well known about this place. I considering breaking my lease just to be rid of these people.

    Review 10 out of 21

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    Hidenwood Apartments

    March 2024

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