I'm just going to give the highlights to spare you time. It would take too long to explain it all.
-There have been 5 shootings in the last year.
-My 6'3" 250lb husband does not feel safe carrying our clothes to the laundry facilities at night....
-The office staff is dismissive and apathetic.
-We have had maintenance problems that repeat themselves because the maintenance is not competent. We also have had many problems flat-out ignored.
-We have had mold issues.
-Turnaround of all staff is outrageous.
Unfortunately, we will not get to find out if the new staff is going to improve things or not. So far they seem more understanding. I will post an update if the last few months go better.
In short, please find somewhere else to live. Somewhere that is safe and actually cares about properly handling maintenance issues.
It is not safe, clean or healthy.