Pilot House

(241 Reviews & Surveys)
701 Bridgstock Circle, Newport News, VA 23606
$944 - $1,082/mo

Floor Plans & Pricing

2 Bedrooms

Two Bedroom

2 Beds, 2 Baths | 1,000 sq. ft.

$944

Not Available

3 Bedrooms

Three Bedroom

3 Beds, 2 Baths | 1,320 sq. ft.

$1,082

Not Available

Disclaimer: Special, prices and availabilities subject to change.

Ratings & Reviews

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A
A

Renter Ratings

A

Noise

4.3

Grounds

4.5

Safety

4.0

Office Staff

4.4

Maintenance

4.3

Neighborhood

4.7

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

14

Manager’s Review Engagement

A+

Percentage of reviews responded to

100%

Manager’s Review Reply Time

A+

Average time to respond to reviews

0.93 days

Verified Residents
Reviews with the Verified Badge are from residents surveyed directly from the community, ensuring reviews are from real residents!

Reviews

(52)

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  • Recently Lived In
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Verified Resident 926764

VRP 2019 - 2021

7/12/2021

I love this community! The apartments are sleek and modern. I rarely have any problems and when I do, maintenance responds promptly. Staff know me by name. The decor is beautiful. The rent is reasonable. I'd recommend living here to anyone!

Manager

7/14/2021

Pilot House
Oh wow, thank you for this lovely feedback! We're thrilled to hear you're loving your experience at Pilot House and would recommend the community to others. We appreciate the thumbs up!
Avatar

Verified Resident 904535

VRP 2021

5/16/2021

It's quiet and clean and the rooms are big and people are nice and u can sit outside in you balcony to enjoy the nice weather. And it's close to my job and u can walk and also u can goSee More >
Manager

5/17/2021

Pilot House
Thank you for this review. It is terrific receiving such excellent feedback at Pilot House. We are glad you have enjoyed our convenient location and other features of our complex. Thanks again for this review, and have a great day.

Updated Review

Avatar

Verified Resident 759755

VRP 2019 - 2021

5/16/2021

wonderful place to live, property is well maintained. Staff is always nice. Would refer others to move here. Great Place to call home, enjoy being close to different stores and restaurants ,and just nice to be able to sit on your patio

Manager

5/17/2021

Pilot House
Thank you for this excellent 5-star review! It is excellent hearing such kind words about our staff at Pilot House. We appreciate all your fantastic feedback and love hearing how you are enjoying the proximity of our location. Thanks again for this review, and have a great day!

Updated Review

Avatar

Verified Resident 791885

VRP 2020 - 2021

5/4/2021

Pilot house is an nice community to live in very peaceful no noise at night. Very clean its a good look. I do love when you call about a problem they be right on it. Never had an issue with anyone in yhe community it'sSee More >
Manager

5/5/2021

Pilot House
This is wonderful to hear! We're so pleased you're enjoying the community and our attentive service. Thanks for taking the time to leave us a great review.
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Verified Resident 899202

VRP 2020 - 2021

5/2/2021

Awesome community , neighbors and maintenance ...........................................................

Manager

5/3/2021

Pilot House
Thanks for letting us know how we're doing! We're so glad you're enjoying Pilot House!
Avatar

Verified Resident 873180

VRP 2021

2/15/2021

I appreciated Covid19 safety precautions are being taking seriously. The application,and move in process was all done safely. The apartment is updated, and clean. The neighborhood is quiet so far, and I'm satisfied .

Manager

2/16/2021

Pilot House
Thank you for taking the time to share this feedback with us. We take our residents' comfort seriously and are thrilled to hear you're satisfied. We hope you have a great day!
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Verified Resident 868815

VRP 2007 - 2021

1/31/2021

I stay to myself but the owners are not very reasonable. At the start of covid they sent out a letter asking us to still pay rent if we could so they could pay the staff and maintenance but hey or is what it is.See More >
Manager

2/1/2021

Pilot House
I'm so sorry to hear about your stress level. Our team cares about our residents and we invite you to reach out to us at [email protected] if you'd like to discuss your experience further. We are always open to feedback from our residents and will use your comments as a learning tool going forward.
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Verified Resident 844755

VRP 2020

11/17/2020

Love it here! Mmmmmmmmmgddggfffffgggggffghggggccggcccvvvvhhhhhhhggggggggg

Manager

11/18/2020

Pilot House
We're so glad to hear this! Thanks for sharing how much you love Pilot House!
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Verified Resident 834592

VRP 2019 - 2020

10/20/2020

i hate it here. the management sucks. the maintenance sucks. my issues are never resolved, my renewal was falsely done and changed and no one has taken action to resolving that either and i have been overpaying

Manager

10/22/2020

Pilot House
We're sorry to hear about this and invite you to reach out to us at [email protected] so we can discuss your concerns and work to improve your experience. If you could include the best method of contact in your message, that would be great. We look forward to hearing from you.
Avatar

Verified Resident 831204

VRP 2006 - 2020

10/11/2020

I have been in my apartment since 2006 and I have had no issues. They are professional and they take care of the property. They have also worked with us in any needs during Covid 19. The office staff is very pleasant.

Manager

10/12/2020

Pilot House
This is wonderful, and we thank you for taking the time to share your positive experience with us. It's great to hear from long-term residents and we're pleased to hear our service has been satisfactory.

Updated Review

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Verified Resident 398428

VRP 2014 - 2020

10/8/2020

My experience has been well , maintenance and office staff are always polite and friendly, if I have a concern they always handle it on time , my neighbors are friendly and kind and I'm close to a shopping center which is a plus

Manager

10/8/2020

Pilot House
This is fantastic to hear! We're so pleased your experience has been satisfactory and you're enjoying our friendly community. Thanks for taking the time to share this glowing review with us!
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anonymous

prospectiveVisited 2020

9/29/2020

I tried to move here. I gave all paperwork that was requested and they were dragging their feet even knowing I was moving out by certain time and it was always Amega who kept giving me the run around. Shannon was also not much helpSee More >
Manager

9/30/2020

Pilot House
We're sorry to hear we didn't meet your expectations and we wish we could have had the opportunity to show you how great it is to call Pilot House home. If you ever have any questions about the community, please do not hesitate to let us know and we'll be happy to assist.
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Verified Resident 820969

VRP 2020

9/20/2020

Over All it was great. The staff was nice, respectful, and attentive. I haven't had time to explore the community yet. I noticed it's quite and the appearance is immaculate. I'm look forward to awesome experience That you

Manager

9/20/2020

Pilot House
Thanks for your great feedback! It's lovely to read your kind words about our beautiful community. We're so glad you find our staff to be attentive as well. Hope you have a great day!
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Verified Resident 808567

VRP 2020

8/27/2020

MRS. BLAND WAS AND IS VERY HELPFUL AND PATIENT! I WAS MOVING FROM OUT OF STATE AND SHE MADE THE PROCESS AS SMOOTH AS CAN BE. THE NEIGHBORHOOD IS NICE AND QUIET. THE GROUNDS ARE KEPT. THE PLAYGROUND AND POOL ARE ALSO LITERALLY IN MYSee More >
Manager

8/27/2020

Pilot House
We're thrilled to hear you're extremely satisfied with your experience at Pilot House! It's great to know our team was instrumental in ensuring the move-in process was smooth and you were able to start enjoying your experience right away. Thanks for the great review!
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Verified Resident 795409

VRP 2020

7/23/2020

I have only been here for a month but so far the main issue I'm having are bugs. Not a major problem and I assume it's only because I'm on the first floor so I would think it may be worse. Overall a nice apartmentSee More >
Manager

7/23/2020

Pilot House
Thanks for taking the time to share this feedback with us. We're glad you find Pilot House to be a nice place to call home, but we invite you to reach out to [email protected] so we can assist with any questions or concerns you have. Hope you have a good rest of your day!
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Verified Resident 760389

VRP 2019 - 2020

4/19/2020

It was my first apartment , i don't have to many complaints besides .. the bathroom walls melt in the master bath , the door knobs don't match , they patched up parts of the apartment.. barely . there was a roach problem that theySee More >
Manager

4/21/2020

Pilot House
Thank you for your feedback. We appreciate all reviews to help us know ways to not only meet your expectations, but exceed them. If you'd like to discuss your experience, please feel free to reach out to us at [email protected]
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Verified Resident 296116

VRP 2007 - 2019

12/10/2019

I have loved living here at Pilot House Apartments for the past 12 years. I am visually impaired and unable to drive so it is wonderful being so centrally located to shopping(especially the grocery store) as well as being within a mile of manySee More >
Manager

8/11/2020

Pilot House
Thank you so much for this splendid review! At Pilot House, we take great pride in leaving a wonderful experience to all our residents. We are so glad that you are enjoying our convenient location, as well as the friendliness within our community. We thank you once more for leaving us this excellent feedback, and hope you have a great day.
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Verified Resident 578113

VRP 2019

11/3/2019

Great area, well maintained in appearance, spacious apartment. Staff was great, friendly, knowledgeable. I can see myself residing here for a while. I love the location of my apartment, I'm pleased with this move.

Manager

11/4/2019

Pilot House
Wow, thank you for your amazing review! Our team at the Pilot House takes pride in our professionalism and reliability to our residents. We are delighted to hear about your positive experience thus far and hope our dedication continues to show for many years to come! Take care.
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Verified Resident 702507

VRP 2019

10/3/2019

I had some home for 56 years i had because of other things this apartment looked the best and near some my family and friend and people around the apartment looked they were ok so decided here hope it works out

Manager

11/4/2019

Pilot House
Dear valued resident, thank you for your kind review. At Pilot House, we are proud of the compassionate care and friendliness we share with our residents. Our team wishes you a great rest of your day, take care.
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Verified Resident 654899

VRP 2019

8/6/2019

So far so good not too much to complain about. Only when my neighbor upstairs get a little noisy stomping or walking very hard when it is not necessarily my fault.. But was able to resolve the issues with them. So we will work it.

Manager

8/4/2020

Pilot House
Thank you so much for your 5-star review of Pilot House! We are pleased to hear your experience has been satisfactory, but if you have any concerns we invite you to reach out to [email protected] with the best method of contact, and we'd be happy to assist.
Avatar

Verified Resident 598704

VRP 2018 - 2019

7/23/2019

It's a nice community friendly people, work staff are amazing and professional. I recommend anyone to come join our community. Very quite apartment complex neighbor friendly. I have no complaints about living here

Manager

2/2/2019

Pilot House
Dear Verified Resident, We are so thrilled to have yourself and your family as part of our community. You're right, we are incredibly lucky to be surrounded by such beauty and convenient amenities as well. Thank you for taking the time to leave us your review, we hope you have a great day!
Avatar

anonymous

Resident 2016 - 2019

6/29/2019

Terrible apartments they need 2 change there apartments to 2 bedroom only no 3 bedroom and have a dog park and kids need 2 be on 1st floor only and do monthly inspections manitance need to check hallways 24 hours a day and clean theSee More >
Manager

7/3/2019

Pilot House
Pilot House is a community designed for all types of people of all ages, from single people to families with children. It is part of what makes it a vibrant community in which to live. The maintenance staff walks all the building breezeways at least once daily. We understand that you may not agree with the community's layout but there is unfortunately nothing we can do about that but if you'd like to come in to the office to discuss any specific issues you are having we'd love to listen to you and try to assist you with those concerns as best as possible.
Avatar

Verified Resident 630461

VRP 2019

6/12/2019

Pilot House Apartments are very nice and affordable. The community is peaceful and quite. Nice spacious rooms and closets. I enjoy that it's located in the heart of City Center, were tons of activities and events take place.

Manager

4/24/2019

Pilot House
Hello and thank you for taking the time to leave a rating for us. We're a little confused by the rating as you described and overall positive experience, yet gave our property such a low rating. Regardless, we're happy that you've enjoyed your transition into your new space and we appreciate the review. If you ever have any major concerns, please contact our team at [email protected]
Avatar

Verified Resident 246162

VRP 2010 - 2019

5/28/2019

Quiet most of the time, until an occasional family moves in overhead, and who have little regard for their downstairs neighbors. I wish the exercise room had working equipment so I wouldn't have to travel to the gym. Some mornings its just not possible.

Avatar

Verified Resident 639191

VRP 2017 - 2019

5/12/2019

This community is not kid-friendly they accept Section 8 knowing kids come with it but you have an age limit to park they cannot be in the Breezeway they cannot be in the parking lot they cannot be on the stairwell they cannot be anywhereSee More >
Manager

5/16/2019

Pilot House
Thank you for posting a review. We recognize the need for children to run and play and are always looking for ways to help with that. If it's okay with you, we would be interested to learn more about your experiences. Your input will help us to ensure that you have the best possible experience as a valued resident. Please send your thoughts to [email protected] Thank you for your feedback!

Features & Amenities

Laundry
  • Laundry On-Site
  • Washer/Dryer Connections
Parking
  • Uncovered Parking
Pets
  • Dogs Allowed
    Deposit: $300. Rent: $30. Pet Limit: 2
    Less Info
    More Info
  • Cats Allowed
    Deposit: $300. Rent: $30. Pet Limit: 2
    Less Info
    More Info
Other
  • Community Center
  • Fitness Center
  • Pool
Show Less
Show More

Leasing

Pilot House Apartments are a remarkable blend of style and value. Pilot House is situated in between two of Newport News' premier localities, Oyster Point and City Center. This means almost everything is right at your doorstep, from schools to daycare, shopping malls, fine restaurants, museums and more. It's hard to find a more convenient location!

Office Hours

  • Sunday: Closed
  • Monday: 09:00 AM - 05:00 PM
  • Tuesday - Friday: 09:00 AM - 06:00 PM
  • Saturday: 08:30 AM - 05:00 PM
This community is managed by

Grady Management

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A
Communities
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Questions & Answers (0)

Frequently Asked

What are noise levels like at Pilot House?
The community is rated 4.3/5 stars, which is considered having extremely quiet noise levels on average.
How satisfied are residents with the upkeep and overall appearance of the grounds at Pilot House?
The community is rated 4.5/5 stars, signifying extreme satisfaction on average.
How safe is Pilot House?
The community is rated 4/5 stars, which is considered being very safe on average.
How satisfied are residents with the neighborhood
The community is rated 4.7/5 stars, signifying extreme satisfaction on average.
How effective was the maintenance team when resolving your problem?
The community is rated 4.3/5 stars, which is considered being extremely effective on average.
How often does management engage with reviews?
Managers have responded to 100% of their community reviews in the past year.
How quickly does management engage with reviews?
Managers have replied within 0.93 days to their community reviews in the past year.
Who manages Pilot House?
Grady Management
What is the pet policy at Pilot House?
Dogs Allowed
Deposit: $300
Rent: $30
Pet Limit: 2
Cats Allowed
Deposit: $300
Rent: $30
Pet Limit: 2
What types of floor plans are available?
2 Beds, 2 Baths
3 Beds, 2 Baths

Contact Property

Pilot House

July 2021

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Beds

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Baths

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Pilot House is a 1,000 - 1,320 sq. ft. apartment in Newport News in zip code 23606. This community has a 2 - 3 Beds, 2 Baths, and is for rent for $944 - $1,082. Nearby cities include Yorktown, Poquoson, Hampton, Carrollton, and Smithfield. 27539, 23601, 23602, 23693, and 23605 are nearby zips.