What are noise levels like at Riverlands Apartments?

The community is rated 4/5 stars, which is considered having quiet noise levels on average.

How satisfied are residents with the upkeep and overall appearance of the grounds at Riverlands Apartments?

The community is rated 4.3/5 stars, signifying extreme satisfaction on average.

How safe is Riverlands Apartments?

The community is rated 3.8/5 stars, which is considered being very safe on average.

How satisfied are residents with the neighborhood

The community is rated 4.5/5 stars, signifying extreme satisfaction on average.

How effective was the maintenance team when resolving your problem?

The community is rated 3.7/5 stars, which is considered being very effective on average.

How often does management engage with reviews?

Managers have responded to 72.41% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 25.48 days to their community reviews in the past year.

What types of floor plans are available?

Studio, 1 Bath and 1 Bed, 1 Bath and 2 Beds, 1 Bath and 2 Beds, 1.5 Baths and 3 Beds, 1 Bath and 3 Beds, 2 Baths

Ratings & Prices for Riverlands Apartments, Newport News, VA

Renter Ratings

Noise	N/A
Grounds	4.3
Safety	3.8
Office Staff	3.9
Maintenance	3.7
Neighborhood	4.5
SatisFacts™ Tour Survey	N/A/5
SatisFacts™ Move-In Survey	N/A/5
SatisFacts™ Maintenance	N/A/5
SatisFacts™ Renewal Survey	N/A/5

Review Count

Number of reviews in the past 365 days	58

Manager's Review Engagement

Percentage of reviews responded to	72.41%

Manager's Review Reply Time

Average time to respond to reviews	25.48 days

Ratings & Reviews (155 Reviews)

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Verified Resident • vrp • 2004 - 2021

01/19/2021

Love the security/ grounds always kept up. Maintenance is +10 hallways always clean. Apts need upgrading at some point: carpet, bathrooms, kitchen. mail delivery inside hallway, washer/dryer accomadations in each building See More

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Riverlands Apartments Manager

01/24/2021

Your review is greatly appreciated. We thank you for providing us with this feedback and for choosing to make our community your home.

Verified Resident • vrp • 2018 - 2021

01/18/2021

I love the cleanliness on top of me living alone the security. Neighborhood quiet and peaceful.The parking could be better. But it works. The employees practice social distancing during this pandemic prompt at maintenence request See More

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Riverlands Apartments Manager

01/18/2021

Thank you for your review. It is comforting to know that you feel secure in your home and are enjoying the peace and quiet of the neighborhood. We truly appreciate your feedback. Thank you again!

Verified Resident • vrp • 2019 - 2021

01/18/2021

Nice affordable community that tries their best to make you feel at home. The maintenance could be better and on time. Parking can become a hassle during times of paving the road over. But overall it's a great place to live.

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Riverlands Apartments Manager

01/18/2021

Thank you for your feedback. We appreciate your patience during the times we're making improvements to our lovely community. We know that it is not always convenient and we are grateful for our residents understanding during those times. We really do try our best to make our residents feel at home and glad to know that you do. Thank you again for your review.

Verified Resident • vrp • 2018 - 2021

01/18/2021

The community is a quiet, well kept place to live. There has been some issues with people smoking in the buildings, but other than that, its been very pleasant. Also there is some wear and tear that could be repaired but because of the pandemic it's… See More

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Riverlands Apartments Manager

01/25/2021

Thank you for taking the time to submit a review. In regards to your concerns about residents smoking in the buildings, please contact the leasing office when situations like this occur and we will be happy to address them. We look forward to when we can safely return our normal face to face interactions with our residents. Thank you again for making Riverlands your home.

Verified Resident • vrp • 2020 - 2021

01/18/2021

I didn't have a good experience. They over charged me on my water bill. Getting repairs done was not a good experience. Would not recommend. I had a very bad experience. People in the office was rude and not helpful.

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Riverlands Apartments Manager

01/24/2021

Thank you for your review. Please contact the leasing office as soon as possible so that we can immediately address your concerns.

Verified Resident • vrp • 2020 - 2021

01/18/2021

Overall very satisfactory service. Parking & maintenance are the only areas for improvement I've noticed. I'm currently waiting on a repair request I submitted over a month ago. However I understand due to Covid restrictions there will be some delays.

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Riverlands Apartments Manager

01/25/2021

We are grateful that you took the time to submit this review. Here at Riverlands, we strive every day to be able to provide an excellent living experience to our residents. Sadly, COVID-19 has caused us to change our normal practices. We are so sorry you are experiencing this maintenance issue and we are looking forward to when we can safely return to our normal in-person interactions and provide you with the high standard of service that all of our residents deserve. Thank you again for your patience and understanding.

Verified Resident • vrp • 2020 - 2021

01/17/2021

My experience here is mostly positive. The grounds are beautiful. The only complaint I have is the carpet is old and and needs to be replaced. It has been cleaned several times but stains come back. I have spoken with the manager and she came and… See More

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Riverlands Apartments Manager

01/25/2021

Thank you so much for taking the time to write this review. It saddens us deeply that this issue is still ongoing despite our attempts to come to a solution. Please contact the leasing office so that we can discuss other options to resolve your concerns.

Verified Resident • vrp • 2019 - 2021

01/16/2021

The staff are friendly and you never have an issue unless you make a complaint about something then it seems like you're being targeted. As long as you pay your rent on time and stay to yourself you won't have any issues. The lawn care is… See More

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Riverlands Apartments Manager

01/25/2021

We really appreciate that you have submitted this review. We strive to provide our residents with extraordinary customer service and it guts us to hear that you have felt targeted after filing a complaint. We would like the chance to discuss and rectify this concern, so please contact the leasing office as soon as possible. Thank you again for bringing this situation to our attention.

Verified Resident • vrp • 2020 - 2021

01/16/2021

Love it here nice community very well kept...quite community nice staff...located near a lot of convenient places food shopping etc....not far from the interstate...I like how you need to buzz ur guest in the building no un welcome guest will get I. Ur building

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Riverlands Apartments Manager

01/24/2021

Thank you for taking the time to review our community. We appreciate your glowing review.

Verified Resident • vrp • 2020 - 2021

01/15/2021

It has been very positive so far, the upkeep of the property and staffing particularly iare great. Office staff are very help when needed. We could use more parking for visitors andI would love it if there were community meetings and it is safe to do… See More

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Riverlands Apartments Manager

01/26/2021

Firstly, we want to thank you for taking the time to review our community. We are so happy to hear that we have been able to provide you with the positive experience that we strive to provide to every member of our community. We are also looking forward to when we can safely reopen our amenities for residents to enjoy. Thank you again for choosing to make Riverlands your home.

Verified Resident 863414 • vrp • 2012 - 2021

01/15/2021

It has been great. For the most part except the shooting that happened out here. The maintenance sometimes take they are. time to try to solve a problem Because I adore supposed to be secured. So when call in. To have it fixed and took them… See More

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Verified Resident • vrp • 2019 - 2021

01/13/2021

Very quiet and neighbors are nice enough. When you put in work orders through the web portal they seem to either never get done/noticed or they come months after they are put in if at all. The maintenance staff are very good when they do come… See More

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Riverlands Apartments Manager

01/26/2021

Thank you for taking the time to bring these issues to our attention. It pains us to hear that you didn't receive the excellent customer service that we strive to provide here at Riverlands. We hold all of our staff to a high standard and hope that going forward we can provide you with an extraordinary experience. We would love it if you would call the leasing office so that we can try to rectify your troubles with submitting work orders online.

Verified Resident 862479 • vrp • 2013 - 2021

01/12/2021

Love the apartment but rent keep going up almost every year and I'm on. Fixed income, but I like living here but the rent was affordable but as the years go by it not as affordable as it was but I enjoy and like my neighbors… See More

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Verified Resident • vrp • 2020 - 2021

01/12/2021

Staff is super nice. The grounds are well maintained. The apartment was clean but in desperate need of upgrades. My cabinets need refacing bad! Walls are thin. I like it enough to stay a second year. Not bad at all.

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Riverlands Apartments Manager

01/26/2021

Thank you for taking the time to write this review. We are glad that our staff has been able to provide you with a pleasurable experience. Thank you again for choosing Riverlands.

Verified Resident • vrp • 2016 - 2021

01/12/2021

My experience at this community has been very pleasant. The quiet, safe, and beautiful grounds along with the spontaneous drive through of the police gives me a feeling of security. The staff has always been very respectful and helpful during the time I have lived here.… See More

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Riverlands Apartments Manager

01/26/2021

We are so grateful for your kind words and we are happy to hear that you love it here at Riverlands. Thank you for taking the time to write this review. We look forward to continuing to provide you with a great living experience.

Verified Resident • vrp • 2019 - 2021

01/12/2021

The community is calming and quiet you have access to neighborhood shopping bus lines other needs you may have. The thing I like the best because I don't own any pets they are not allowed on the property and that is important not everyone knows how… See More

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Riverlands Apartments Manager

01/24/2021

Thank you for writing this review. We value receiving your feedback and appreciate that you have made Riverlands your home.

Verified Resident • vrp • 2014 - 2021

01/12/2021

The experience has been great. The leading office has been very helpful. The only draw back is not having a washer/dryer in the apartment itself. Sometimes it's hard to wash clothes with just the one washer and dryer for the whole building. See More

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Riverlands Apartments Manager

01/26/2021

We are very grateful that you left this review. Your opinion means a lot to us and we hope to continue to provide you with more great experiences.

Verified Resident • vrp • 2020 - 2021

01/11/2021

I needed an appointment near my jod. This is the lonly reson I moved here. !aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaassaasassawsw saw aaaaassas sr gsd ffdt geddy yfdt TV ghehsusg deer jk bgg hsegwffwhacaushs vfc whausvahaushsjbj

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Riverlands Apartments Manager

01/26/2021

Thank you for your review.

Verified Resident 862098 • vrp • 2018 - 2021

01/11/2021

Maintenance are horrible, they steal, they don't ever fix anything, they just throw duck tape on it and call it a day. They tear up your apartment in the process, the front office are rude except 1, how of the entire staff only one is polite… See More

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Verified Resident 862053 • vrp • 2017 - 2021

01/11/2021

First year-and-a-half was great I work nights to 12 come home 11 year old boy upstairs jumping and ride his hoverboard people don't take care of the building will we live in I complain to y'all about it nothing been done

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Verified Resident • vrp • 2018 - 2021

01/11/2021

Nice quite and grounds are kept clean ...................................:.:::::::............... ?.!.!.!.!,$;!&,,&!,!,!;$;&;!;!;;$&;&;;'djxnn no jxncndnjdnxnjxnxjdjx

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Riverlands Apartments Manager

01/24/2021

Thank you for your review.

Verified Resident 862005 • vrp • 2020 - 2021

01/11/2021

The property is well maintained and somewhat quiet. Management is nice and helpful with whatever is needed to make your living environment comfortable. I would refer others to this apartment community.

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Verified Resident 861888 • vrp • 2020 - 2021

01/11/2021

I moved here because I liked all the rules that were put in place to keep the complex a safe and a nice place to live. I moved here in August of 2020. In this short amount of time, I have noticed that much of what… See More

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Verified Resident • vrp • 2020 - 2021

01/11/2021

So far it has been a GREAT experience. Very quiet and the grounds are very clean. I feel real safe here too. The area is well kept and I just love my apartment. I really like that you have assigned parking spaces

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Riverlands Apartments Manager

01/24/2021

Thank you for reviewing our community. We are glad that you have had a great experience and value having you as a resident.

Verified Resident 861886 • vrp • 2019 - 2021

01/11/2021

So far living in this community is okay but can be better such as guest parking, reopening the gym and pool. Not having access to the pool and gym was very disappointing during the summer since those were two things that made me want to move… See More

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•

Updated Review

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Manager

Floor Plans & Pricing

Studio, 1 Bathroom

Price
Price
$1,137
SQ. FT.
N/A
Available
Avail.
N/A
Model
Studio

1 Bedrooms, 1 Bathroom

Price
Price
$853
SQ. FT.
N/A
Available
Avail.
N/A
Model
1 Bedroom

2 Bedrooms, 1 Bathroom

Price
Price
$1,021
SQ. FT.
N/A
Available
Avail.
N/A
Model
2 Bedrooms

2 Bedrooms, 1.5 Bathrooms

Price
Price
$1,199
SQ. FT.
N/A
Available
Avail.
N/A
Model
2 Bedrooms

3 Bedrooms, 1 Bathroom

Price
Price
$1,453
SQ. FT.
N/A
Available
Avail.
N/A
Model
3 Bedrooms

3 Bedrooms, 2 Bathrooms

Price
Price
$1,453
SQ. FT.
N/A
Available
Avail.
N/A
Model
3 Bedrooms

Disclaimer: Floor Plans data have been collected from Internet users and may not be a reliable indicator of current or comprehensive floor plans offered.

Riverlands Apartments

Floor Plans

epIQ Report Card

Community epIQ Grade .epiq-report-a { fill:#fff; } .epiq-report-b { fill:#175594; } .epiq-report-c { fill:#1976d2; } .epiq-report-d { fill:#8bc34a; } N/A

Renter RatingsA-

Review CountA

Manager's Review EngagementB

Manager's Review Reply TimeB

Ratings & Reviews (155 Reviews)

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Riverlands Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Riverlands Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Riverlands Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Riverlands Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Riverlands Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Riverlands Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Riverlands Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Riverlands Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Riverlands Apartments Manager

Noise

Maintenance

Neighborhood

Safety

Grounds

Office Staff

Riverlands Apartments Manager

Noise

Community epIQ Grade

Renter Ratings

Review Count

Manager's Review Engagement

Manager's Review Reply Time