Number of reviews in the past 365 days | 58 |
Percentage of reviews responded to | 72.41% |
Average time to respond to reviews | 25.48 days |
The Experience & Performance Intelligence Quotient ("epIQ") Index measures:
over the most recent 365 day period. The index is presented as a familiar letter grade format to help renters evaluate all aspects of life at a community.
SatisFacts, a sister company to ApartmentRatings, offers surveys that measure renters satisfaction at key points throughout the renter lifecycle: Touring, Move-In, Maintenance, and Lease Renewal. The questions from each survey type that are based on a 1-5 point scale are then added into the calculation of the community's epIQ Grade.
Not all communities use surveys and therefore may not have any survey information on their report card. These communities will show an "N/A" for their survey sections.
Number of reviews in the past 365 days | 58 |
Percentage of reviews responded to | 72.41% |
Average time to respond to reviews | 25.48 days |
Your review is greatly appreciated. We thank you for providing us with this feedback and for choosing to make our community your home.
Thank you for your review. It is comforting to know that you feel secure in your home and are enjoying the peace and quiet of the neighborhood. We truly appreciate your feedback. Thank you again!
Thank you for your feedback. We appreciate your patience during the times we're making improvements to our lovely community. We know that it is not always convenient and we are grateful for our residents understanding during those times. We really do try our best to make our residents feel at home and glad to know that you do. Thank you again for your review.
Thank you for taking the time to submit a review. In regards to your concerns about residents smoking in the buildings, please contact the leasing office when situations like this occur and we will be happy to address them. We look forward to when we can safely return our normal face to face interactions with our residents. Thank you again for making Riverlands your home.
Thank you for your review. Please contact the leasing office as soon as possible so that we can immediately address your concerns.
We are grateful that you took the time to submit this review. Here at Riverlands, we strive every day to be able to provide an excellent living experience to our residents. Sadly, COVID-19 has caused us to change our normal practices. We are so sorry you are experiencing this maintenance issue and we are looking forward to when we can safely return to our normal in-person interactions and provide you with the high standard of service that all of our residents deserve. Thank you again for your patience and understanding.
Thank you so much for taking the time to write this review. It saddens us deeply that this issue is still ongoing despite our attempts to come to a solution. Please contact the leasing office so that we can discuss other options to resolve your concerns.
We really appreciate that you have submitted this review. We strive to provide our residents with extraordinary customer service and it guts us to hear that you have felt targeted after filing a complaint. We would like the chance to discuss and rectify this concern, so please contact the leasing office as soon as possible. Thank you again for bringing this situation to our attention.
Thank you for taking the time to review our community. We appreciate your glowing review.
Firstly, we want to thank you for taking the time to review our community. We are so happy to hear that we have been able to provide you with the positive experience that we strive to provide to every member of our community. We are also looking forward to when we can safely reopen our amenities for residents to enjoy. Thank you again for choosing to make Riverlands your home.
Thank you for taking the time to bring these issues to our attention. It pains us to hear that you didn't receive the excellent customer service that we strive to provide here at Riverlands. We hold all of our staff to a high standard and hope that going forward we can provide you with an extraordinary experience. We would love it if you would call the leasing office so that we can try to rectify your troubles with submitting work orders online.
Thank you for taking the time to write this review. We are glad that our staff has been able to provide you with a pleasurable experience. Thank you again for choosing Riverlands.
We are so grateful for your kind words and we are happy to hear that you love it here at Riverlands. Thank you for taking the time to write this review. We look forward to continuing to provide you with a great living experience.
Thank you for writing this review. We value receiving your feedback and appreciate that you have made Riverlands your home.
We are very grateful that you left this review. Your opinion means a lot to us and we hope to continue to provide you with more great experiences.
Thank you for your review.
Thank you for your review.
Thank you for reviewing our community. We are glad that you have had a great experience and value having you as a resident.
$1,137
N/A
N/A
Studio
$853
N/A
N/A
1 Bedroom
$1,021
N/A
N/A
2 Bedrooms
$1,199
N/A
N/A
2 Bedrooms
$1,453
N/A
N/A
3 Bedrooms
$1,453
N/A
N/A
3 Bedrooms
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Riverlands Apartments